DialerX

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Software Status:N/A

About DialerX

DialerX is a dialer software from VISVAM that supports efficient call management. It includes automated dialing, call analytics, and CRM integration so users can manage communication more effectively. This platform is designed to improve productivity and reduce downtime in call handling. DialerX is suitable for various business sizes and industries, providing tools that help agents make more calls in less time. Key capabilities: automated dialing call analytics CRM integration call recording real-time reporting Best for: sales teams and customer support departments that need to manage high volumes of calls efficiently.

DialerX Details

Vendor

VISVAM

Year Launched

Location

Net2Phone Headquarters 520 Broad Street Newark, NJ 07102 United States

Deployment

Training Options

demo, account manager, community

Countries Served

All Countries

Languages

English, Spanish, French, German, Italian, Portuguese, Russian, Chinese, Japanese, Korean.

Users

Sales Team Members, Customer Support Representatives, Marketing Managers, Account Executives

Industries Served

Healthcare, Education, Finance, Retail, Manufacturing

DialerX's In-App Market Place

Does DialerX have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

1. Call Recording: Record all inbound and outbound calls for quality assurance and training purposes.

2. Automatic Call Distribution: Route incoming calls to the most appropriate sales or support agent based on customizable rules.

3. Click-to-Call: Allows users to click on a phone number in the CRM to initiate a call directly from the software.

4. IVR (Interactive Voice Response): Customize and automate interactive voice response menus for effective call routing and handling.

5. Remote Call Monitoring: Supervisors can listen in on live calls

whisper instructions to agents

and even take over calls if needed.

Pricing Options

Free trial

Free version

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Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (CA$), JPY (¥), CNY (¥), INR (₹), RUB (₽)

Pros & Cons

Efficient CRM integration for streamlined communication and data management
Customizable calling features for personalized customer interactions
Advanced analytics for tracking and optimizing calling performance
Automated processes for increasing productivity and reducing manual tasks
Scalable solution to accommodate growing business needs and volumes of calls

Lack of customization options for the user interface
Limited integration capabilities with other software systems
Steep learning curve for new users to navigate all features effectively
Reports and analytics may be difficult to generate and customize to specific needs
Some users have reported occasional glitches or crashes during use