About DialerX
DialerX is a dialer software from VISVAM that supports efficient call management. It includes automated dialing, call analytics, and CRM integration so users can manage communication more effectively. This platform is designed to improve productivity and reduce downtime in call handling. DialerX is suitable for various business sizes and industries, providing tools that help agents make more calls in less time. Key capabilities: automated dialing call analytics CRM integration call recording real-time reporting Best for: sales teams and customer support departments that need to manage high volumes of calls efficiently.
DialerX by Net2Phone is a powerful CRM software designed to streamline communication processes for businesses. One of its standout features is the advanced dialer capabilities, allowing users to make and receive calls directly from the platform, saving time and improving productivity. The user interface of DialerX is intuitive and user-friendly, making it easy for users to navigate and access the various features. The design elements are clean and organized, enhancing the overall user experience and making it simple to perform tasks efficiently. What sets DialerX apart from its competitors is its robust set of core functionalities. The software offers comprehensive contact management, lead tracking, and reporting tools, giving businesses the ability to effectively manage their customer relationships and track performance metrics. Additionally, DialerX includes advanced analytics capabilities, providing valuable insights to help optimize sales strategies. In terms of performance, DialerX excels in speed, efficiency, and reliability, even when handling large datasets or complex operations. The software is responsive and dependable, ensuring that users can rely on it for their day-to-day operations without any hiccups.
Pros & Cons
- +Efficient CRM integration for streamlined communication and data management
- +Customizable calling features for personalized customer interactions
- +Advanced analytics for tracking and optimizing calling performance
- +Automated processes for increasing productivity and reducing manual tasks
- +Scalable solution to accommodate growing business needs and volumes of calls
- −Lack of customization options for the user interface
- −Limited integration capabilities with other software systems
- −Steep learning curve for new users to navigate all features effectively
- −Reports and analytics may be difficult to generate and customize to specific needs
- −Some users have reported occasional glitches or crashes during use
Features
Key features
- 1. OUTBOUND CALLING,
- 2. INBOUND CALL HANDLING,
- 3. CALL RECORDING,
- 4. CALL ANALYTICS,
- 5. CALL MONITORING,
- 6. AUTOMATED CALLING,
- 7. CALL ROUTING.
Additional features
- Click-to-call functionality, Call recording, Contact management, Call analytics, Integration with CRM platforms, Call logging, Call history tracking, Automated dialing, Customizable caller ID, Reporting and analytics.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About DialerX
DialerX is a dialer software from VISVAM that supports efficient call management. It includes automated dialing, call analytics, and CRM integration so users can manage communication more effectively. This platform is designed to improve productivity and reduce downtime in call handling. DialerX is suitable for various business sizes and industries, providing tools that help agents make more calls in less time. Key capabilities: automated dialing call analytics CRM integration call recording real-time reporting Best for: sales teams and customer support departments that need to manage high volumes of calls efficiently.
DialerX Details
DialerX's In-App Market Place
Does DialerX have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
7
Mini Apps
1. Call Recording: Record all inbound and outbound calls for quality assurance and training purposes.
2. Automatic Call Distribution: Route incoming calls to the most appropriate sales or support agent based on customizable rules.
3. Click-to-Call: Allows users to click on a phone number in the CRM to initiate a call directly from the software.
4. IVR (Interactive Voice Response): Customize and automate interactive voice response menus for effective call routing and handling.
5. Remote Call Monitoring: Supervisors can listen in on live calls
whisper instructions to agents
and even take over calls if needed.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (CA$), JPY (¥), CNY (¥), INR (₹), RUB (₽)
Pros & Cons
- Efficient CRM integration for streamlined communication and data management
- Customizable calling features for personalized customer interactions
- Advanced analytics for tracking and optimizing calling performance
- Automated processes for increasing productivity and reducing manual tasks
- Scalable solution to accommodate growing business needs and volumes of calls
- Lack of customization options for the user interface
- Limited integration capabilities with other software systems
- Steep learning curve for new users to navigate all features effectively
- Reports and analytics may be difficult to generate and customize to specific needs
- Some users have reported occasional glitches or crashes during use
DialerX's Support Options
Email Address
support@dialerx.comContact
1-800-800-8000Documentation
https://docs.dialerx.comCommunity Forums
https://forum.dialerx.comDialerX's Alternatives
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