Discoveriez logo

Discoveriez

by G-NEXT · Since N/A
No reviews yet
Active1+ countriesCloud
Quick facts
VendorG-NEXT
Year launchedN/A
StatusActive
LocationG-Next Co., Ltd. HB Hirakawacho Building 3F, 2-8-9 Hirakawacho, Chiyoda-ku, Tokyo 102-0093
Countries served1+
Languages1
Integrations
Free tier
Free trial
Contact salesYES

About Discoveriez

Discoveriez is a data integration software/platform from G-NEXT that aims to eliminate information fragmentation in Japan's IT landscape, making business operations more manageable. It provides features such as centralized VOC collection and analysis, comprehensive risk management capabilities, and an easy-to-use interface that requires no specialized knowledge so businesses can simplify communication across departments. Discoveriez also supports incident management through AI and RPA technologies. This platform is suitable for organizations seeking to improve their operational efficiency by improving inter-departmental information sharing. Key capabilities: centralized VOC management risk management tools user-friendly interface AI-powered incident management secure environment Best for: businesses that need to facilitate clear communication and data sharing across various departments.

Discoveriez is a customer relationship management (CRM) and customer experience (CX) platform designed to help businesses improve customer satisfaction and streamline operations. At its core, Discoveriez functions as a central hub for all customer interactions, consolidating data from various channels such as phone calls, emails, chats, and social media platforms. This unified view of customer data provides businesses with invaluable insights into customer needs, preferences, and pain points. By analyzing this data, businesses can identify trends, pinpoint areas for improvement, and proactively address customer concerns, ultimately enhancing customer satisfaction and driving business growth. One of Discoveriez's key strengths lies in its ability to effectively manage customer feedback. The platform meticulously collects, analyzes, and manages customer feedback (VOC), encompassing complaints, inquiries, and compliments. This comprehensive approach enables businesses to identify recurring themes, pinpoint areas for improvement, and proactively address customer concerns. Moreover, Discoveriez incorporates robust risk management features, including automated anomaly detection and alerts.

Pros & Cons

What users like
  • +Centralizes VOC across channels.
  • +Strong focus on risk management and alerts.
  • +Secure environment with advanced privacy controls.
  • +User-friendly interface, no programming required.
  • +Tailored solutions for industries like manufacturing and food & beverage.
What users flag
  • May have a language barrier for non-Japanese users.
  • Lack of a publicly available in-app marketplace.
  • Limited to industries with VOC-centric operations.
  • Integration details are sparse.
  • Deployment details could be clearer.

Features

Key features

1. Omnichannel Integration
Consolidates communication from email, phone, chat, and more into a single platform.
2. Risk Management
Automatically detects risks through keywords and alerts stakeholders.
3. VOC Analysis
Aggregates and visualizes customer feedback to improve products and services.
4. Data Security
Features such as data masking and Single Sign-On for secure usage.
5. Customizable Interface
Allows customization of input forms and dashboards without programming knowledge.

Additional features

1. Incident Management
Tracks and resolves issues efficiently using AI and RPA.
2. Integrated Database
Centralized platform for unified data access.
3. Personal Information Management
Advanced features for compliance and data privacy.
4. Omnichannel Support
Seamless handling of multiple customer touchpoints.
5. CTI/CRM Integration
Connects with existing systems for smooth operations.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

1
Countries served
1
Interface languages
10
Billing currencies

Available in

Japan

Interface languages

Japanese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇯🇵JPY🇨🇦CAD🇨🇭CHF🇨🇳CNY🇸🇪SEK🇳🇿NZD

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