DocEngage Patient Experience

Additional features

Patient App & Messaging

Mobile application and messaging capabilities for patient communication.

MultiLayer Surveys & Score

Tools for administering various surveys and scoring patient experience metrics.

Advanced EHR for Physicians

Electronic Health Record system tailored for medical professionals.

Staff Communication & Survey

Features to facilitate internal communication among staff and conduct staff surveys.

Pre-Arrival Patient Communication

Messaging and information sharing with patients before their hospital visit.

Patient Kiosk, Smart Registration & Payment

Self-service options for registration and payment, reducing manual processes.

Communication with Family Members

Enables secure and relevant communication with patient family members.

Patient Feedback Ticketing and Resolution

System for capturing, managing, and resolving patient concerns and complaints.

Patient Loyalty Points & Membership

Program to incentivize patient engagement and build loyalty.

Patient Education Videos

Provides educational content to help patients understand diseases and treatments.

Reminders

Automated reminders for medication, care plans, and follow-up appointments.

Online Integration to Websites & Social Media

Connects the platform to hospital websites and social media for broader reach.

Increased Efficiency and Capacity for Patients

Aims to optimize hospital operations to handle more patients smoothly.

Decreased Operating Costs & Improved Bottom Line

Contributes to financial benefits through operational efficiencies.

Improved Staff Satisfaction and Retention

Enhances the working environment, leading to better staff morale and retention.

Reputation Building

Helps hospitals build a strong reputation to encourage patients to choose them for consolidated care.

Reduced Patient Waiting Time

Minimizes wait times in various hospital areas (front office, OPD, ER, pharmacy, radiology).

Increased Patient Treatment Agreeing Ratio

Improves patient understanding and willingness to proceed with recommended treatments.

Improved Communication with Patients & Family

Fosters better understanding of care plans, leading to improved outcomes.

Reduced Unnecessary Patient Re-visits

Enables remote clarification of doubts, reducing the need for physical follow-up visits.

Improved HCAHPS Ratings

Aims to enhance patient satisfaction scores, which are indicators of loyalty and trust.

Market Share Growth

Helps differentiate the healthcare organization in a competitive market.

Free Patient Experience Toolkit

Offers resources like AIDET training, sample surveys (patient, departmental, employee engagement), and sample patient experience programs.

Broader DocEngage Product Suite

Part of a larger ecosystem of healthcare products including Telemedicine, HCRM, Clinic Management, EHR, Homecare, and HMS.