About Dumpling
Dumpling is a platform from Dumpling that supports independent small business owners in the e-commerce space. It provides tools for order management, customer relationship management, and financial reporting so they can operate efficiently. Dumpling allows users to create an online store, manage inventory, and track sales. Additionally, it offers analytics features to help users understand their business performance. The platform is designed for individuals looking to establish or grow their small businesses without extensive technical knowledge. Key capabilities: order management customer relationship management financial reporting inventory management analytics Best for: small business owners that need a comprehensive solution for managing their e-commerce operations.
Dumpling by Dumpling is a niche food delivery platform built to help independent restaurants, personal chefs, and small food businesses take control of their direct online ordering and delivery without surrendering large commissions to third-party marketplaces. At its core, Dumpling provides an online storefront builder, merchant and driver management tools, and simple payment processing so operators can sell directly to customers while keeping their branding and customer data. The user interface is straightforward and uncluttered, designed for non-technical users: merchants can add menu items, set prices, and manage orders from a single dashboard, while customers see a mobile-friendly menu and a quick checkout flow; unique touches such as simple toggles for availability, easy item modifiers, and clear order-status indicators reduce friction for staff and diners alike. Functionality covers the essentials—menu management, order routing, customer profiles, integrated card payments, and a basic driver dispatch system—and Dumpling stands out by emphasizing merchant ownership and flexible delivery options, including self-delivery or app-assisted courier matching; it also supports group orders and simple promo codes.
Pros & Cons
- Shoppers gain complete control over clients, service area, pricing, and business rules.
- Eliminates hidden markups for clients and results in much higher average shopper earnings.
- Allows shopping at any store, including specialty and local stores, maximizing flexibility.
- The Boss App and client apps provide necessary tools for professional business operation.
- Customers benefit from transparent in-store pricing, sales, and BOGO deals.
- Shoppers must build their own client base instead of relying on an established network.
- The shopper is fully responsible for all business liabilities and associated taxes.
- The service requires a monthly fee (implied by the $1.50 per day comparison) or transaction fee.
- Success depends entirely on the shopper's ability to market and manage client relationships.
- The platform is focused solely on grocery delivery, limiting broader service offerings.
Features
Key features
Empowers shoppers to be the "BOSS" by allowing them to select their own clients, set delivery rates, define service areas, and manage their business rules.
Eliminates unreliable algorithmic pay, resulting in higher average earnings (over $45 per order) and higher average tips (over 18%) for shoppers.
Ensures clients pay the in-store price, including sales and BOGOs, without hidden grocery markups or annual membership fees charged by competing apps.
Allows shoppers to shop at any store, including specialized local stores, rather than being restricted to a limited list of corporate partners.
Provides a personalized mobile app and website for clients to place orders, and a "Boss app" for the shopper to efficiently run their business operations.
Offers a dedicated payment card (The Boss Card) for shoppers to easily purchase groceries on behalf of their clients.
Additional features
Enables former gig workers to start and operate their own grocery delivery company.
Allows shoppers to invite and retain their best clients to shop exclusively with them.
Shoppers can personally determine and set their own delivery service rate and prices.
Shoppers have the power to define their specific delivery area using zip codes.
Shoppers choose which grocery stores they are willing to shop at, including local establishments.
A promotional offer that allows new users to test the platform without initial cost.
Charges a minimal $9 sign-up fee for new business owners.
Provides the shopper with branded digital storefronts for clients to place orders.
A dedicated mobile application used by the shopper to manage and run their business.
A payment tool used by the shopper for purchasing groceries required by the client.
Shoppers can set and manage the gratuity options offered to clients.
Shoppers can see their customer data and market to clients directly.
Shoppers can hide client reviews that they deem unfair.
Clients benefit by paying the true in-store price for groceries, including sales and BOGOs.
Clients are not required to pay annual membership fees to use the service.
Pricing
Monthly plans
Countries & Languages
Interface languages
Billing currencies
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About Dumpling
Dumpling is a platform from Dumpling that supports independent small business owners in the e-commerce space. It provides tools for order management, customer relationship management, and financial reporting so they can operate efficiently. Dumpling allows users to create an online store, manage inventory, and track sales. Additionally, it offers analytics features to help users understand their business performance. The platform is designed for individuals looking to establish or grow their small businesses without extensive technical knowledge. Key capabilities: order management customer relationship management financial reporting inventory management analytics Best for: small business owners that need a comprehensive solution for managing their e-commerce operations.
Dumpling Details
Dumpling's In-App Market Place
Does Dumpling have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (Fr), CNY (¥), SGD (S$)
Pros & Cons
- Shoppers gain complete control over clients, service area, pricing, and business rules.
- Eliminates hidden markups for clients and results in much higher average shopper earnings.
- Allows shopping at any store, including specialty and local stores, maximizing flexibility.
- The Boss App and client apps provide necessary tools for professional business operation.
- Customers benefit from transparent in-store pricing, sales, and BOGO deals.
- Shoppers must build their own client base instead of relying on an established network.
- The shopper is fully responsible for all business liabilities and associated taxes.
- The service requires a monthly fee (implied by the $1.50 per day comparison) or transaction fee.
- Success depends entirely on the shopper's ability to market and manage client relationships.
- The platform is focused solely on grocery delivery, limiting broader service offerings.
Dumpling's Alternatives
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Marley Spoon is a meal kit delivery service from MMM Consumer Brands that provides delicious,…
MyWinPOS
MyWinPOS is a point of sale software platform from Alishell Ltd that supports food business…
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Kooul is a digital platform from Ora Technologies that aims to facilitate access to information…
