Dyalogo logo

Dyalogo

by Dyalogo SAS · Since 2003
No reviews yet
Active9+ countries
Quick facts
VendorDyalogo SAS
Year launched2003
StatusActive
LocationCalle 163a No 19a 95 Piso 3, Bogotá, Cundinamarca CO
Countries served9+
Languages10
Integrations4+
Free tier
Free trial
Contact salesYES

About Dyalogo

Dyalogo is a conversational AI software from Dyalogo SAS that specializes in automated customer interactions. It provides real-time chat capabilities, multilingual support, and integration with various messaging platforms so businesses can improve customer engagement. Dyalogo allows for customization of conversation flows and reports on performance metrics to improve decision-making. The software is designed to handle a wide range of inquiries, ensuring that customers receive timely and accurate responses. Key capabilities: real-time chat multilingual support integration with messaging platforms customizable conversation flows performance reporting Best for: businesses that need to automate customer service interactions efficiently.

Dyalogo is a robust cloud-based contact center solution designed to streamline customer communication across multiple channels. Hosted on Google Cloud Platform, it eliminates the need for local installations or VPNs, enabling efficient teleworking and omnichannel management. The platform integrates voice, chat, email, social media, and web forms into a unified interface, making it an ideal solution for businesses seeking to enhance their customer service capabilities. With features such as real-time monitoring, automated workflows, and comprehensive integration options, Dyalogo provides organizations with the tools to optimize their customer interaction processes and boost operational efficiency. The software's interface is user-friendly, leveraging webRTC technology to offer seamless access without requiring software installation. Agents benefit from centralized communication management, real-time campaign data, and a complete view of customer interactions across channels. Supervisors and administrators can design workflows using drag-and-drop tools, monitor performance metrics, and generate custom reports, all within the platform. Its compatibility with third-party applications like ERPs and CRMs further extends its functionality, enabling data synchronization and efficient task handling.

Pros & Cons

What users like
  • +Fully cloud-based, no installation required.
  • +Seamless omnichannel integration.
  • +Comprehensive real-time monitoring tools.
  • +API integration with external systems.
  • +User-friendly interface for all stakeholders.
What users flag
  • Limited storage for recorded interactions (three months).
  • Pricing details not disclosed publicly.

Features

Key features

Omnichannel Communication
Consolidates phone, SMS, chat, WhatsApp, social media, and web forms into a single interface for seamless management.
Real-Time Monitoring
Supervisors can monitor agent activity, review performance statistics, and set alerts for non-compliance.
Integration API
Facilitates seamless data exchange with external applications, including ERPs and CRMs.
Drag & Drop Workflow Design
Simplifies the creation of service flows and scripts without technical expertise.
Automated Task Handling
Supports automation of repetitive processes through chatbots and triggers.

Additional features

Voice Communication
Includes ACD, IVR, and predictive dialers for advanced call management.
Email Management
Centralized email handling with balanced distribution and traceable responses.
Chat Integration
Manages WhatsApp, Facebook Messenger, Instagram, and web chat interactions.
Web Forms
Allows integration of custom forms on websites to trigger automated workflows.
Data Reporting
Offers dynamic tables, graphs, and custom reports via Google Data Studio.
Agent Activity Tracking
Tracks agent behavior with detailed logs and reports.
Interaction Recording
Stores communication data across all channels for up to three months.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

9
Countries served
10
Interface languages
8
Billing currencies

Available in

United StatesUnited KingdomCanadaAustraliaGermanyFranceItalySpainJapan

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseRussianChineseJapaneseKorean

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇳CNY🇮🇳INR

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