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About Dynamics 365 Sales

Dynamics 365 Sales is a sales management software from Microsoft that helps users drive sales performance. It combines opportunity scoring, sales insights, and AI-driven automation to support closing deals more efficiently. The platform provides sales teams with a hub for customer engagement, allowing them to access crucial information quickly and easily. Additionally, Dynamics 365 Sales offers guided experiences, customer stories, and product trials to improve user engagement and understanding of the software. Key capabilities: opportunity scoring sales insights AI-driven automation guided experiences customer stories Best for: sales teams that need a comprehensive solution to manage and improve their sales processes.

Dynamics 365 Sales Details

Vendor
Microsoft
Year Launched
1975
Location
Redmond, Washington
Deployment
cloud
Training Options
documentation, videos, live online, in person, community
Countries Served
All Countries
Languages
English, Dutch, French, German, Italian, Japanese, Korean, Portuguese (Brazil), Russian, Spanish
Users
Sales Representatives, Sales Managers, Account Managers, Business Development Executives, Marketing Professionals, Customer Relationship Managers, IT Administrators, Sales Operations Analysts, Customer Success Managers, Executives and Senior Management
Industries Served
Information Technology, Manufacturing, Financial Services, Retail, Healthcare, Telecommunications, Professional Services, Education, Real Estate, Automotive
Tags
Customer Journey Mapping Tools, CRM, Customer Communications Management, Dynamics 365 Sales

Dynamics 365 Sales's In-App Market Place

Does Dynamics 365 Sales have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

3

Mini Apps

Ubuntu Server

Red Hat Enterprise

Debian 12

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), CHF (Fr), MXN ($), SGD ($), HKD ($)

Pros & Cons

  • AI-Powered CRM Automation: Uses AI to improve sales efficiency, lead qualification, and customer interactions.
  • Comprehensive Sales Tools: Includes advanced features like Copilot-assisted pipeline management, automated lead prioritization, and personalized email suggestions.
  • Seamless Integration: Works smoothly with Microsoft 365, Teams, Outlook, and Power BI for enhanced productivity.
  • Flexible Pricing Options: Offers different tiers (Professional, Enterprise, Premium) to fit varying business needs.
  • Proven Success: Backed by customer success stories from major brands like Lenovo, Infosys, and EPAM.
  • Strong Industry Recognition: Positioned as a leader in sales automation by Gartner and Forrester.
  • High Cost for Premium Features: Advanced AI-driven tools are available only at higher pricing tiers.
  • Complex Setup and Learning Curve: Businesses may need onboarding support to fully utilize AI-driven automation.
  • Enterprise-Oriented Focus: May not be ideal for smaller businesses looking for simpler sales management tools.
  • Dependence on Microsoft Ecosystem: Works best within Microsoft’s product suite, limiting flexibility for users of other systems.

Dynamics 365 Sales's Support Options

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