About e-Sales Manager nano
E-Sales Manager nano is a CRM/SFA and MA tool from SoftBrain designed to support sales digital change from implementation to establishment. It combines CRM/SFA, marketing automation, and after sales service management, so businesses can efficiently manage all customer interactions. This software also includes AI solutions and workflow systems to improve operational efficiency. e-Sales Manager nano is suitable for various company sizes and industries, making it a versatile option for organizations with sales teams and customer engagement departments. Key capabilities: CRM/SFA Marketing Automation After Sales Service AI Solutions Workflow System Best for: companies that need to manage customer relationships and simplify sales processes.
eSales Manager (ESM) by SoftBrain stands out as a robust, full-featured sales and customer relationship management solution that successfully bridges the gap between CRM (Customer Relationship Management), SFA (Sales Force Automation), and MA (Marketing Automation). It is designed with the clear intention of becoming the central nervous system for sales organizations that need to unify all customer touchpoints—ranging from lead acquisition and customer engagement to after-sales follow-up. Its appeal lies in its breadth of functionality, adaptability across industries, and its consistent focus on streamlining operations while enhancing productivity. The platform is already trusted across a wide array of businesses, from mid-sized firms to large enterprises with more than 5,000 employees, and it boasts a remarkable 93.8% user satisfaction rate from onboarding through to ongoing usage. Such widespread adoption speaks volumes about its usability, reliability, and impact on business performance. A key strength of eSales Manager is its design philosophy centered on the “Single Input, Multi-Output” concept. This approach is particularly appealing for organizations dealing with large volumes of data and client interactions.
Pros & Cons
- +Integrated CRM/SFA/MA: Provides a unified platform for all customer touchpoints, from lead to after-sales.
- +"Single Input, Multi-Output": Streamlines data entry and information sharing, significantly boosting efficiency.
- +AI-Powered Features: Leverages AI for tasks like target list creation, enhancing sales productivity.
- +No-code Workflow Automation: Empowers users to automate processes without technical expertise.
- +Strong Mobile Capabilities: Dedicated iOS/Android apps for real-time access and communication on the go.
- +Comprehensive Customer Support: High user satisfaction with dedicated advisors, online training, and support desk.
- −Limited UI Specifics: While implied as easy, detailed UI descriptions are not readily available in the provided text, requiring a demo for full assessment.
- −Focus on Japanese Market: While a powerful solution, the language and context suggest its primary market is Japan, which might influence global user considerations.
- −Integration Details: While "Linkage" is mentioned, the specific depth and breadth of third-party software integrations might require further investigation beyond the listed types.
Features
Key features
- Integrated CRM/SFA/MA for All Customer Touchpoints
- eSales Manager uniquely connects marketing automation (MA), sales force automation (SFA), and customer relationship management (CRM) functionalities to streamline every customer interaction from lead acquisition to after-sales service.
- Single Input, Multi-Output System
- Information entered once automatically reflects across various outputs like activity reports, timelines, and customer data, eliminating redundant data entry and simplifying reporting and analysis.
- AI-Powered Operational Efficiency
- The "esm AI Concierge" leverages AI to support sales representatives, assisting with tasks like automatic target list creation, improving overall operational efficiency.
- Real-time Mobile Access & Communication
- Features like the SNS/timeline function and mobile apps (iOS/Android) allow sales teams to instantly grasp sales information, communicate, and react to customer situations from any location.
- Workflow Automation (No-code)
- Includes a "Workflow System" for easy application and approval of quotations, and "No-code development apps" to streamline daily operations without requiring technical coding skills.
- Robust Customer Support and Adoption Services
- Offers comprehensive support including a dedicated support desk, personalized utilization advisors, online training, and a self-help website, boasting a 93.8% user satisfaction rate.
Additional features
- Marketing Automation (MA)
- Manages existing lead nurturing and acquires new leads.
- Customer Management/Sales Support System (CRM/SFA)
- For maintenance and replacement businesses, consolidating customer information and sales processes.
- Customer Management System for After-Sales Service
- Supports post-sales customer interactions.
- AI Solutions (esm AI Concierge)
- Uses AI to improve operational efficiency for sales reps and automatically create target lists.
- Workflow System
- Facilitates easy application and approval processes for quotations, etc.
- No-code Development Apps
- Allows for streamlining daily operations without coding.
- CRM Function
- Centralizes customer information for consistent customer interaction and eliminates information silos.
- Customer Information Centralization
- Gathers all customer data in one place for real-time sharing.
- Enhanced Customer Relationship Maintenance
- Achieves consistent customer support through shared sales information.
- SFA Function
- Visualizes sales processes to improve and optimize sales productivity.
- Sales Activity Visualization
- Makes sales processes visible for early detection of issues and effective strategy planning.
- Sales Activity Efficiency
- Reduces wasteful tasks like document creation and reporting meetings.
- Sales Activity Standardization
- Accumulates and shares sales know-how, connections, and case studies across the organization.
- Targeting
- Creates target lists based on specified conditions.
- Anonymous Lead Nurturing
- Approaches anonymous leads based on their interests (e.g., pop-ups for returning visitors).
- Real-name Lead Conversion
- Automatically sends step emails based on customer actions to increase real-name leads.
- Re-engagement of Abandoned Leads
- Uses push notifications for opted-in web visitors to encourage re-visits and conversions.
- Single Input, Multi-Output
- Information entered once is automatically reflected in various outputs.
- Activity Report
- Automatically generated from single data input.
- Timeline
- Provides a feed of activities and communications.
- Customer Information Management
- Centralized management of customer data.
- Human Network Management
- Manages connections and contacts within and outside the organization.
- Negotiation Management (Opportunity Management)
- Tracks and manages sales negotiations.
- Budget/Actual Management & Graph Analysis
- Visualizes budget attainment and performance trends.
- Schedule Management
- Manages appointments and schedules.
- SNS/Timeline Function
- Enables instant communication within the sales team and with the field.
- Map Function
- Plots customers on a map, showing who needs contact now.
- Smartphone App
- Supports both iOS and Android devices.
- Opportunity Management (Case Management)
- Manages specific sales opportunities/cases.
- Product-Specific Opportunity Management
- Manages opportunities categorized by product.
- Opportunity Scenarios
- Defines step-by-step scenarios for managing opportunities.
- Daily Report Management
- Manages and tracks daily sales activities.
- Analytics
- Provides tools for data analysis.
- Amazon QuickSight Support
- Compatible with Amazon QuickSight for advanced analytics.
- Business Card OCR/Digitalization
- Digitizes business card information.
- esm Linkage
- Refers to integration capabilities.
- Schedule Linkage
- Integrates with scheduling tools.
- Electronic Contract Linkage
- Integrates with electronic contract systems.
- IP Phone Linkage
- Integrates with IP phone systems.
- Business Chat Linkage
- Integrates with business chat tools (e.g., LINE WORKS).
- Excel Linkage Function
- Allows for integration with Excel data.
- Security and Operation Platform
- Ensures the security and stability of the system.
- Support Desk
- Provides quick solutions for eSales Manager usage questions.
- Dedicated Utilization Advisor
- Offers personalized support for maximizing eSales Manager's effectiveness.
- Online Training
- Provides web seminar-style training for feature mastery.
- Utilization Support Web Site
- A dedicated website for self-help and effective usage methods.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About e-Sales Manager nano
E-Sales Manager nano is a CRM/SFA and MA tool from SoftBrain designed to support sales digital change from implementation to establishment. It combines CRM/SFA, marketing automation, and after sales service management, so businesses can efficiently manage all customer interactions. This software also includes AI solutions and workflow systems to improve operational efficiency. e-Sales Manager nano is suitable for various company sizes and industries, making it a versatile option for organizations with sales teams and customer engagement departments. Key capabilities: CRM/SFA Marketing Automation After Sales Service AI Solutions Workflow System Best for: companies that need to manage customer relationships and simplify sales processes.
e-Sales Manager nano Details
e-Sales Manager nano's In-App Market Place
Does e-Sales Manager nano have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
JPY (¥)
Pros & Cons
- Integrated CRM/SFA/MA: Provides a unified platform for all customer touchpoints, from lead to after-sales.
- "Single Input, Multi-Output": Streamlines data entry and information sharing, significantly boosting efficiency.
- AI-Powered Features: Leverages AI for tasks like target list creation, enhancing sales productivity.
- No-code Workflow Automation: Empowers users to automate processes without technical expertise.
- Strong Mobile Capabilities: Dedicated iOS/Android apps for real-time access and communication on the go.
- Comprehensive Customer Support: High user satisfaction with dedicated advisors, online training, and support desk.
- Limited UI Specifics: While implied as easy, detailed UI descriptions are not readily available in the provided text, requiring a demo for full assessment.
- Focus on Japanese Market: While a powerful solution, the language and context suggest its primary market is Japan, which might influence global user considerations.
- Integration Details: While "Linkage" is mentioned, the specific depth and breadth of third-party software integrations might require further investigation beyond the listed types.
e-Sales Manager nano's Support Options
Contact
03-6779-9800e-Sales Manager nano's Alternatives
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