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Echonovum

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Software Status:Active

About Echonovum

Echonovum is a customer use software from Echonovum that focuses on improving customer and employee satisfaction. It combines Employee use (EX), Customer use (CX), and API and integration features to provide insights that help businesses create notable experiences. This platform allows users to systematically gather and analyze data regarding both employees and customers, leading to informed decisions that improve satisfaction levels. With its reliable integration capabilities, Echonovum ensures smooth connectivity to existing systems. Key capabilities: employee feedback collection customer feedback analysis integration with other software data privacy compliance actionable insights Best for: organizations that need to improve customer and employee engagement for improved service delivery.

Echonovum Details

Vendor
Echonovum
Year Launched
2018
Location
Tödistrasse 55, Zürich, Zürich 8002, CH, Switzerland
Deployment
cloud
Training Options
documentation, videos
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese
Users
Small Businesses: Looking to improve customer and employee experiences with real-time feedback and insights., Large Enterprises: Needing comprehensive tools for managing and enhancing customer journeys and employee engagement., Retail Industry: To measure and improve customer satisfaction and loyalty., Hospitality Industry: For real-time feedback on guest experiences., Financial Services: To understand and enhance client interactions and satisfaction., Human Resources Departments: For employee engagement and satisfaction surveys.
Industries Served
Retail: To improve customer satisfaction and loyalty through real-time feedback and insights., Hospitality: For gathering and analyzing guest feedback to enhance service quality and guest experiences., Financial Services: To understand and improve client interactions and satisfaction., Healthcare: For patient experience management and improving service delivery., Telecommunications: To measure and enhance customer service and support experiences., Education: For student and staff feedback to improve educational services and environments., Human Resources: For employee engagement and satisfaction surveys to foster a better workplace environment.
Tags
Customer Experience Management, Employee Engagement, Insights Platform, Real-Time Feedback, Machine Learning, Customer Journey Mapping, Automated Insights, Customizable Surveys, KPI Measurement, Cloud-Based Deployment

Echonovum's In-App Market Place

Does Echonovum have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
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Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), RUB (₽), CHF (CHF), HKD ($), SGD ($), SEK (kr), DKK (kr), NOK (kr), MXN ($), BRL (R$), ZAR (R), AED (د.إ), SAR (ر.س), QAR (ر.ق), KRW (₩), MYR (RM), THB (฿)

Pros & Cons

  • Real-time insights and feedback
  • Comprehensive tools for customer and employee experience management
  • Customizable and automated features
  • Pricing details are not transparent
  • Specific integrations are not listed

Echonovum's Support Options

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