About Edna
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Edna Details
Vendor
edna.io
Year Launched
2005
Location
Cyprus 10 Parni, Limassol, Cyprus, 3117
Deployment
cloud, on premise, windows, linux
Training Options
documentation
Countries Served
Edna in Customer Communications Management is available globally., Daycare by ABC Software Inc. is available in select countries: United States, Canada, United Kingdom, Australia.
Languages
English, Spanish, Portuguese, Indonesian
Users
Mid-to-large Enterprises, Banks and Financial Institutions, Retail & E-commerce platforms, Educational Institutions, Healthcare Providers, Hospitality and Auto Industry players
Industries Served
Banking, Financial Services, and Insurance (BFSI), Retail & E-commerce, FMCG, HoReCa (Hotel, Restaurant, Café), Education, Healthcare, Automotive, Real Estate
Tags
Customer Communications Management, edna
Edna's In-App Market Place
Does Edna have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), CAD (C$), AUD (A$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$)
Pros & Cons
- True Omnichannel Support – Centralized control over all major messaging platforms
- Enterprise-Ready Deployment – Cloud, on-prem, or hybrid hosting
- Advanced Automation & Scenarios – Suitable for scaling operations and support
- Highly Customizable – Open API access and legacy system compatibility
- Strong Industry Adoption – Trusted by major banks and consumer brands
- Pricing Not Transparent – Requires inquiry for quotes
- May Be Complex for Small Teams – Enterprise focus might overwhelm small orgs
- Limited Public Documentation – Some technical details not readily available online
- No Mention of AI-Powered Insights – Intelligence is more process-based than predictive
- UI/UX Details Not Promoted – Less emphasis on design/interface features
Edna's Support Options
Email Address
info@edna.ioDocumentation
https://docs.edna.io/