eGain Mail logo

eGain Mail

0(0 reviews)
Software Status:Active

About eGain Mail

EGain Mail is a customer engagement software from eGain Corporation designed to manage email interactions. It provides features such as email ticketing, automation tools, and reporting capabilities so organizations can efficiently handle customer queries. The platform supports integration with other customer service channels, allowing for a unified approach to customer communication. eGain Mail helps teams track response times and monitor service quality through its analytics tools. Key capabilities: email ticket management automation workflows performance analytics multi-channel integration customer satisfaction monitoring Best for: customer service teams that need to manage high volumes of email inquiries efficiently.

eGain Mail Details

Vendor
eGain Corporation
Year Launched
1997
Location
1252 Borregas Ave, Sunnyvale, CA, United States, California
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese
Users
Customer Service Agents, Contact Center Managers, IT Administrators, Email Support Specialists, Workflow Automation Analysts, Knowledge Management Specialists, Technical Support Representatives, Operations Managers, Business Analysts
Industries Served
Banking and Financial Services, Health Insurance, Manufacturing, Retail and E-commerce, Telecommunications, IT and Technology Services, Consulting and Professional Services, Customer Experience Management, Enterprise Corporations
Tags
Email Management, eGain Corporation

eGain Mail's In-App Market Place

Does eGain Mail have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

No

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), SEK (kr), CHF (CHF), SGD ($), HKD ($), NZD ($), KRW (₩), BRL (R$), RUB (₽), ZAR (R), MXN ($), NOK (kr), DKK (kr), AED (د.إ), SAR (ر.س), TRY (₺), PLN (zł), THB (฿), IDR (Rp), MYR (RM), PHP (₱), TWD (NT$), VND (₫)

Pros & Cons

  • User-friendly interface enhances usability
  • Facilitates customer engagement effectively
  • Simplifies communication with business clients
  • Helps resolve client queries efficiently
  • Supports business growth and customer retention
  • Product marketing features are limited due to tech gaps
  • No notification feature for high-priority messages
  • Response delays possible without alert system

eGain Mail's Support Options

eGain Mail's Alternatives