eGain Suite

0(0 reviews)

Software Status:Active

About eGain Suite

EGain Suite is a customer engagement software platform from eGain Corporation that supports digital customer service and knowledge management. It combines AI-driven chatbots, omnichannel support, and knowledge management tools so organizations can improve customer interactions. The platform allows businesses to automate responses and provide consistent information across channels, leading to increased customer satisfaction. eGain Suite also includes analytics features for performance tracking and insights. Key capabilities: AI chatbots Omnichannel support Knowledge management Analytics tools Self-service options Best for: customer service teams that need to manage interactions across multiple channels and provide accurate information swiftly.

eGain Suite Details

Vendor

eGain Corporation

Year Launched

1997

Location

1252 Borregas Ave, Sunnyvale, CA, United States, 94089

Deployment

cloud

Training Options

documentation, videos, live online, in person

Countries Served

All Countries

Languages

English

Users

Administrator, Customer Service Representative, IT Manager, Knowledge Manager, Sales Representative

Industries Served

Banking, Financial Services, Government, Health Care Providers, Health Insurance, Manufacturing, P&C Insurance, Outsourcers, Retail, Tech Industry, Telecom, Travel & Hospitality, Utilities

eGain Suite's In-App Market Place

Does eGain Suite have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

eGain Knowledge Hub™ for Salesforce

eGain Knowledge Hub™ for Five9

eGain Knowledge Hub™ for SAP

eGain for Zapier

eGain AI Knowledge Hub™ for Jira

eGain Knowledge Hub for Microsoft Dynamics 365

eGain for Amazon Connect

eGain Knowledge Hub™ for Cisco Webex Contact Center

eGain Knowledge Hub™ for Genesys

eGain Knowledge Hub™ for ServiceNow

eGain Knowledge Hub™ for Microsoft SharePoint Online

eGain Knowledge Hub™ for Microsoft Teams

e-Discovery App for eGain Knowledge Hub™

eGain Knowledge Hub™ for Zendesk

Talkdesk eGain Connector

eGain Conversation Hub™ for SMS

eGain Analytics for Amazon Connect™

eGain Conversation Hub™ for X

eGain Conversation Hub™ for WhatsApp Business App

Genesys CTI Connector for eGain™

eGain Conversation Hub™ Facebook Messenger

eGain Connector for IBM Watson Assistant™

eGain Conversation Hub™ for Apple Business Chat

eGain Knowledge Hub™ for Adobe Experience Manager

Pricing Options

Free trial

Free version

Request a quote

Promo Offer

Accepted Payment Currencies

AED (د.إ), AUD ($), CAD ($), CHF (CHF), CNY (¥), EUR (€), GBP (£), INR (₹), JPY (¥), RUB (₽), USD ($)

Pros & Cons

1. Eliminates content silos by unifying knowledge from various sources.
2. Automates knowledge curation and delivers trusted, consumable answers.
3. Provides a comprehensive suite for customer self-service, contact centers, and employees.
4. Offers conversational guidance for customers, agents, and employees through AI Agent.

1. Occasional bugs and glitches in the system

eGain Suite's Support Options

Email Address

publications@egain.com

Contact

+1 408-636-4500

Community Forums

https://community.egain.com/

Chatbot

Available