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Elephant Call Management System

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About Elephant Call Management System

Elephant Call Management System is a call management software from The 116 Group that helps organizations handle incoming and outgoing communications effectively. It provides features such as call routing, call logging, and IVR (Interactive Voice Response) so users can manage calls efficiently. This system supports tracking of call metrics and analytics to assist in decision-making. The reliable reporting tools allow users to analyze call patterns and improve service delivery. Key capabilities: call routing call logging IVR support analytics reporting user management Best for: organizations that need to manage high volumes of calls and improve communication processes.

Elephant Call Management System Details

Vendor
The 116 Group
Year Launched
Location
123 Main Street, Suite 100, Anytown, USA
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Russian, Dutch
Users
Call Center Supervisors, IT Managers, Telecommunications Managers, Sales Managers, Customer Service Representatives
Industries Served
Healthcare, Education, Finance, Retail
Tags
Call Management, Call Accounting, Elephant Enterprises

Elephant Call Management System's In-App Market Place

Does Elephant Call Management System have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

12

Mini Apps

1. Call Reporting Module - Provides detailed reports on call data

such as call volumes

durations

and costs.

2. Call Recording Module - Allows users to record and store phone calls for quality assurance and training purposes.

3. Call Routing Module - Offers advanced call routing options

such as IVR menus

call forwarding

and routing based on caller ID.

4. CRM Integration Module - Integrates the call management system with popular CRM platforms

allowing for seamless customer data management.

5. Voicemail Transcription Module - Transcribes voicemail messages into text format for easier review and follow-up.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN (Mex$), CHF (CHF), SEK (kr), NZD (NZ$), KRW (₩), SGD (S$)

Pros & Cons

  • Provides detailed call reporting and analysis
  • Helps track and optimize call costs and expenses
  • Improves overall communication efficiency and productivity
  • Offers customizable features and settings to meet specific business needs
  • Allows for real-time monitoring and tracking of call activities
  • Provides accurate and reliable data for decision-making processes.
  • Limited customization options for reporting
  • Steep learning curve for new users
  • Lack of integration with popular CRM systems
  • Inconsistent customer support response times
  • High cost for additional features or user licenses

Elephant Call Management System's Support Options

Elephant Call Management System's Alternatives