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Elephant Call Management System

by The 116 Group
No reviews yet
N/AAvailable globally
Quick facts
VendorThe 116 Group
Year launched
StatusN/A
Location123 Main Street, Suite 100, Anytown, USA
Countries servedGlobal
Languages10
Integrations5+
Free tier
Free trial
Contact sales

About Elephant Call Management System

Elephant Call Management System is a call management software from The 116 Group that helps organizations handle incoming and outgoing communications effectively. It provides features such as call routing, call logging, and IVR (Interactive Voice Response) so users can manage calls efficiently. This system supports tracking of call metrics and analytics to assist in decision-making. The reliable reporting tools allow users to analyze call patterns and improve service delivery. Key capabilities: call routing call logging IVR support analytics reporting user management Best for: organizations that need to manage high volumes of calls and improve communication processes.

Elephant Call Management System by Elephant Enterprises is a comprehensive software solution designed for call accounting in business environments. Standout features of this system include robust call tracking, reporting capabilities, and customizable dashboards for monitoring call data. The user interface of Elephant Call Management System is intuitive and user-friendly, making it easy for users to navigate through the system. The design elements are clean and minimalistic, enhancing the overall user experience. The system's interface is highly customizable, allowing users to tailor it to their specific needs and preferences. One of the core functionalities that set Elephant Call Management System apart from competitors is its advanced call tracking and reporting features. The system provides detailed insights into call data, such as call duration, call volume, and caller information. These features are essential for optimizing communication strategies and improving customer service. In terms of performance, Elephant Call Management System excels in speed, efficiency, and reliability. It can handle large datasets and complex operations with ease, ensuring that users can access real-time information without any lag or downtime.

Pros & Cons

What users like
  • +Provides detailed call reporting and analysis
  • +Helps track and optimize call costs and expenses
  • +Improves overall communication efficiency and productivity
  • +Offers customizable features and settings to meet specific business needs
  • +Allows for real-time monitoring and tracking of call activities
  • +Provides accurate and reliable data for decision-making processes.
What users flag
  • Limited customization options for reporting
  • Steep learning curve for new users
  • Lack of integration with popular CRM systems
  • Inconsistent customer support response times
  • High cost for additional features or user licenses

Features

Key features

Call routing, Call tracking, Call recording, Call monitoring, Call reporting, Call analysis, Call scheduling, Call notification, Call billing, Call escalation.

Additional features

Caller ID tracking, Call recording, Call routing, Call analytics, Call monitoring, Call logging, Call reporting, Call queuing, Call scheduling, Call forwarding, Call conferencing, Call recording playback, Call history tracking, Call duration tracking

Pricing

Free trial
Free version
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Countries & Languages

Global
Countries served
10
Interface languages
16
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseChineseJapaneseRussianDutch

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇳CNY🇮🇳INR🇷🇺RUB🇧🇷BRL🇲🇽MXN🇨🇭CHF🇸🇪SEK🇳🇿NZD🇰🇷KRW🇸🇬SGD

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