About Eloquant
Eloquant is a cloud-based software platform from ELOQUANT for managing customer relationships in contact centers. It combines quality and security features, support, and a client portal so organizations can effectively handle customer interactions. Eloquant's solutions are designed to improve the overall customer use by providing tools that ensure effective communication and feedback management. With comprehensive certifications, the platform is tailored to meet the diverse needs of various contact centers. Key capabilities: quality and security support client portal customer feedback management compliance certifications Best for: contact center managers that need to improve customer relationship management.
Eloquant, a comprehensive customer relationship management (CRM) platform, offers a range of features designed to help businesses improve their customer interactions and satisfaction. The platform's user-friendly interface, combined with its robust functionalities, makes it a valuable tool for organizations seeking to enhance their customer experience. Eloquant provides a centralized platform for managing customer interactions across various channels, including voice, email, chat, callback, SMS, mobile applications, and social networks. Additionally, it offers tools for measuring customer satisfaction through surveys and feedback collection, allowing businesses to gain valuable insights into customer sentiment. The platform's integration capabilities enable seamless integration with other systems and tools, streamlining workflows and improving efficiency. Eloquant is designed to handle large volumes of customer data and interactions efficiently, ensuring reliable performance and the ability to handle complex tasks without significant delays. While specific pricing details are not publicly disclosed, Eloquant offers a subscription-based pricing model that is tailored to the specific needs of each customer. The pricing is generally competitive, considering the platform's extensive features and capabilities.
Pros & Cons
- +Multi-Channel Interaction Management: Simplifies customer interactions across various platforms.
- +Real-Time Feedback Collection: Enables immediate insights into customer satisfaction.
- +Expert Support: Access to knowledgeable staff for assistance.
- +Data Security: ISO27001 certification ensures compliance and data protection.
- +Resource Availability: Offers educational resources to improve customer experience.
- −Limited Information on Integrations: Lack of specific details may hinder integration capabilities.
- −Language Limitations: Primarily available in French and English, which may limit accessibility for non-speakers.
- −Unspecified Pricing: Lack of transparent pricing options can deter potential customers.
- −Potential Complexity: The breadth of features might be overwhelming for smaller businesses.
- −Vague Deployment Options: Not explicitly stated whether it's cloud-based or on-premise.
Features
Key features
- 1. Unified Management of Interactions
- Handles voice, email, chat, callback, SMS, and social media interactions for contact centers.
- 2. Customer Satisfaction Measurement
- Collects real-time feedback from customers to improve their journey.
- 3. Expert Support
- Access to a team of 110 customer relations experts for assistance.
Additional features
- 1. Feedback Collection
- Automated collection of customer feedback at key moments.
- 2. Real-Time Analytics
- Provides immediate insights on customer satisfaction.
- 3. Multi-Channel Support
- Integrates various communication channels into a single platform.
- 4. Resource Center
- Offers expert articles, webinars, and ebooks to help improve customer experience.
- 5. ISO27001 Certification & GDPR Compliance
- Ensures high security and compliance with data protection regulations.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Eloquant
Eloquant is a cloud-based software platform from ELOQUANT for managing customer relationships in contact centers. It combines quality and security features, support, and a client portal so organizations can effectively handle customer interactions. Eloquant's solutions are designed to improve the overall customer use by providing tools that ensure effective communication and feedback management. With comprehensive certifications, the platform is tailored to meet the diverse needs of various contact centers. Key capabilities: quality and security support client portal customer feedback management compliance certifications Best for: contact center managers that need to improve customer relationship management.
Eloquant Details
Eloquant's In-App Market Place
Does Eloquant have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), CAD (C$), AUD (A$), CHF (CHF), CNY (¥), HKD (HK$), KRW (₩)
Pros & Cons
- Multi-Channel Interaction Management: Simplifies customer interactions across various platforms.
- Real-Time Feedback Collection: Enables immediate insights into customer satisfaction.
- Expert Support: Access to knowledgeable staff for assistance.
- Data Security: ISO27001 certification ensures compliance and data protection.
- Resource Availability: Offers educational resources to improve customer experience.
- Limited Information on Integrations: Lack of specific details may hinder integration capabilities.
- Language Limitations: Primarily available in French and English, which may limit accessibility for non-speakers.
- Unspecified Pricing: Lack of transparent pricing options can deter potential customers.
- Potential Complexity: The breadth of features might be overwhelming for smaller businesses.
- Vague Deployment Options: Not explicitly stated whether it's cloud-based or on-premise.
Eloquant's Support Options
Contact
0805 301 100Eloquant's Alternatives
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