eLoyalty

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Software Status:Sold

About eLoyalty

ELoyalty is a customer relationship management software from TTEC that focuses on improving customer loyalty and engagement. It provides tools for customer feedback collection, loyalty program management, and analytics so businesses can better understand and respond to customer needs. eLoyalty offers engagement tracking to monitor customer interactions and rewards management to incentivize repeat business. The platform is designed to help businesses increase customer retention and drive revenue growth. Key capabilities: customer feedback collection loyalty program management engagement tracking rewards management performance analytics Best for: businesses that need to improve customer loyalty and engagement strategies.

eLoyalty Details

Vendor

TTEC

Year Launched

Location

TTEC Headquarters 9197 South Peoria Street Englewood, Colorado 80112, USA

Deployment

Training Options

demo, account manager, community

Countries Served

All Countries

Languages

English, Spanish, French, German, Italian, Portuguese, Dutch, Chinese, Japanese, Russian.

Users

Marketers, Customer service representatives, Salespeople, Business owners

Industries Served

Healthcare, Education, Retail, Finance, Hospitality, Telecom, Technology

eLoyalty's In-App Market Place

Does eLoyalty have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

1. Loyalty Program Management Plugin: This plugin allows businesses to easily create and manage their customer loyalty programs

including rewards

points

tiers

and incentives.

2. Customer Engagement Dashboard: This mini-app provides businesses with a comprehensive dashboard to track and analyze customer engagement metrics

such as repeat purchases

referrals

and feedback.

3. Email Marketing Integration: This add-on enables businesses to integrate their customer loyalty program with their email marketing platform

allowing them to send targeted promotions and updates to their loyalty program members.

4. Customer Feedback Surveys: This mini-app allows businesses to create and distribute customer feedback surveys to gather insights and improve their products and services.

5. Social Media Integration: This add-on allows businesses to integrate their customer loyalty program with their social media channels

enabling them to reward customers for sharing content

referring friends

and engaging with their brand online.

Pricing Options

Free trial

Free version

Request a quote

Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (¥), SGD (S$), INR (₹), MXN (Mex$)

Pros & Cons

Ability to track and analyze customer data to personalize marketing strategies
Helps increase customer retention and loyalty through targeted promotions
Streamlines communication with customers through automated messaging
Provides insights into customer behaviors and preferences to improve overall customer experience
Integrates seamlessly with existing CRM systems for efficient data management