About Emojics
Emojics is a customer feedback platform from Emojics that lets users survey every channel and automate feedback flows. It combines multiple feedback source integration, human live chat support, and unified insights so organizations can capture, analyze, and act on customer feedback effectively. Emojics helps teams turn feedback into actionable insights, allowing for a structured response to user issues across channels. This platform supports comprehensive customer feedback programs, ensuring that all insights are centralized and accessible. Key capabilities: feedback source integration human live chat support automated feedback flows multi-channel surveying actionable insights Best for: organizations that need to gather and analyze customer feedback across various platforms.
Survicate is a versatile customer feedback platform designed to help businesses collect, analyze, and act on user insights across multiple channels. It offers tools like feedback buttons, surveys, and integrations with popular CRMs and analytics platforms, enabling companies to enhance customer experience through actionable data. The platform is suitable for various industries such as SaaS, e-commerce, healthcare, finance, and retail, and supports businesses of all sizes aiming to improve product and service delivery. Survicate’s interface is intuitive and customizable, allowing users to quickly create surveys and feedback widgets that match company branding, with real-time insights presented in clean, visual dashboards. The platform integrates seamlessly with over 10 major tools, including HubSpot, Salesforce, ActiveCampaign, Intercom, and Google Sheets, enabling businesses to automate workflows, centralize data, and improve customer segmentation. It is compatible across multiple devices and operating systems through mobile SDKs and works well with web browsers, making it accessible in various user environments. Survicate’s core functionalities include feedback widget creation, survey distribution, response tracking, real-time analytics, AI-powered text categorization, and advanced targeting options.
Pros & Cons
- +Instant, real-time user feedback
- +Unique emoji-based feedback that boosts response rates
- +Easy integration and setup on websites
- +Responsive and works on all devices
- +Multiple widget options available
- +Powerful analytics dashboard for insights and reporting
- +Helps generate leads and grow subscriber lists
- +Fun, interactive, and less rigid than traditional feedback forms
- +Ability to upload custom emojis (improved over time)
- +Non-intrusive and visually pleasing widget design
- −Cannot trigger widgets based on specific user actions (e.g., cart abandonment)
- −Limited emoji customization in earlier versions (improving)
- −May not work properly with some platforms like WordPress for certain users
- −Requires strategic placement to avoid covering important content
Features
Key features
- Custom Feedback Buttons
- Launch unobtrusive widgets on websites to gather spontaneous user insights.
- AI Text Response Categorization
- Automatically classifies open responses for quick analysis.
- Targeted Campaigns
- Focus feedback collection on specific segments or pages to increase relevance.
- Multi-channel Feedback Collection
- Gather insights via email, link, website, and in-app surveys.
- Real-time Analytics
- Track responses and user trends instantaneously for rapid action.
- Automated Action Workflow
- Integrate feedback results with tools like HubSpot or Salesforce for automation.
- Security & Compliance
- Maintain GDPR, ISO 27001 standards, and data privacy adherence.
Additional features
- Feedback Button
- Easy to install and customize, facilitating continuous feedback.
- Survey Builder
- Create tailored surveys with AI or templates.
- Analytics & Reports
- Visualize trends and measure customer satisfaction over time.
- AI Research Assistant
- Supports automatic response interpretation.
- User Segmentation
- Target specific groups for tailored insights.
- Response Export
- Download raw data for further analysis.
- Multilingual Feedback
- Collect responses in multiple languages.
- Deep Integrations
- Connect with CRMs, analytics, and customer support tools.
- Security Features
- GDPR, ISO 27001, and two-factor authentication.
- Customer Success Support
- Dedicated onboarding and ongoing support.
Pricing
Monthly plans
Growth Plan
EUR 49
Starter Plan
EUR 79
Advanced
EUR 299
Countries & Languages
Interface languages
Billing currencies
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About Emojics
Emojics is a customer feedback platform from Emojics that lets users survey every channel and automate feedback flows. It combines multiple feedback source integration, human live chat support, and unified insights so organizations can capture, analyze, and act on customer feedback effectively. Emojics helps teams turn feedback into actionable insights, allowing for a structured response to user issues across channels. This platform supports comprehensive customer feedback programs, ensuring that all insights are centralized and accessible. Key capabilities: feedback source integration human live chat support automated feedback flows multi-channel surveying actionable insights Best for: organizations that need to gather and analyze customer feedback across various platforms.
Emojics Details
Emojics's In-App Market Place
Does Emojics have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Plans
Monthly plans
Growth Plan
EUR 49
Starter Plan
EUR 79
Advanced
EUR 299
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), PHP (₱)
Pros & Cons
- Instant, real-time user feedback
- Unique emoji-based feedback that boosts response rates
- Easy integration and setup on websites
- Responsive and works on all devices
- Multiple widget options available
- Powerful analytics dashboard for insights and reporting
- Helps generate leads and grow subscriber lists
- Fun, interactive, and less rigid than traditional feedback forms
- Ability to upload custom emojis (improved over time)
- Non-intrusive and visually pleasing widget design
- Cannot trigger widgets based on specific user actions (e.g., cart abandonment)
- Limited emoji customization in earlier versions (improving)
- May not work properly with some platforms like WordPress for certain users
- Requires strategic placement to avoid covering important content
Emojics's Support Options
Email Address
support@survicate.comEmojics's Alternatives
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