ENCollect

A one-stop digital shop for debt collections and recovery.

Combines advanced technology with deep understanding of collections.

Helps users collect debts quickly and efficiently.

Aims to help users collect more of their outstanding debts.

Designed to lower the expenses associated with debt recovery.

Enables easy use of outsourced tele, field, and recovery agencies.

Facilitates digital outreach via Whatsapp, SMS, Robocalls, and Emails.

Allows onboarding of the entire collections workforce onto the platform.

Supports a combination of digital, in-house, and outsourced strategies.

Handles collections for personal loans, credit cards, mortgages, and more.

Offers customizable rules to segment accounts based on various characteristics.

Segments using product, bucket, geography, and POS range.

Allows segmentation based on internally defined scores.

Enables segmentation using external collection scores.

Utilizes AI to generate scores for account segmentation.

Segments are automatically updated as account characteristics change.

Allows users to create treatment plans based on their organization's strategy.

Enables sending automated digital communications.

Automates outbound voice calls to customers.

Facilitates assigning accounts to relevant teams.

Automatically records interactions and updates account history.

Supports settlement, repossession, and legal actions.

Enables automated engagement across various messaging channels.

Allows users to design their own communication sequences.

Enables the creation of personalized message templates.

Allows embedding payment links directly in communications.

Enables writing specific rules for automated communication.

Automates communication based on specific account events.

Monitors each communication from initiation to completion.

Organizes accounts for efficient tele-calling productivity.

Provides a comprehensive view of account history for tele-callers.

Enables quick sending of pre-configured messages.

Allows direct calling from within the tele-caller interface.

Simplifies the process of recording interaction outcomes.

Enables updating customer information during interactions.

Allows attaching photos, audio, and video to account trails.

Facilitates managing field collections and escalating accounts.

A dedicated app for field collectors to manage their tasks on the go.

Provides field collectors with relevant customer information.

Enables field collectors to view comprehensive account information.

Integrates mapping to guide field collectors.

Provides real-time notifications and updates to field collectors.

Facilitates communication and coordination among field staff.

Provides immediate insights into field performance.

Helps ensure timely follow-up on promises to pay.

Enables real-time payment collection in the field.

Provides immediate visibility into financial transactions.

Monitors the movement and actions of field collectors.

Automatically calculates travel expenses for field collectors.

Allows sending digital receipts via SMS, Email, or WhatsApp.

Supports both digital and in-person payment collection.

Enables collection via Debit Card, Net Banking, UPI, Mobile Wallets, Cash, Cheque, etc.

Offers features to help rehabilitate delinquent accounts.

Provides best-practice workflows for managing the curing process.

Tracks all types of legal cases related to accounts.

Offers a standardized process for end-to-end legal case management.

Facilitates assigning cases to repossession agencies and tracking updates.

Provides immediate information on the status of repossessions.

Enables pulling bids from online auction platforms.

Offers a standardized process for end-to-end repossession management.

Supports taking settlement requests via mobile app or web.

Allows for hierarchical authorization of settlement requests.

Provides a detailed audit trail of the settlement process.

Offers a standardized process for end-to-end settlement management.

Provides insightful visual representations of key collection metrics.

Enables users to create custom reports easily.

Allows for detailed data analysis and segmentation in reports.

Integrates with Kibana for advanced custom dashboard creation.

Integrates with various digital payment methods.

Enables easy online payment initiation.

Offers diverse online payment options.

Allows sending payment links via SMS or Email.

Enables embedding payment buttons in digital communications.

Provides tracking, reporting, and analysis of legal cases.

Offers immediate information on the status of litigation.

Provides connectivity to relevant legal resources.

Allows customization of workflows for various legal case types.

Automates customer engagement across multiple channels.

Enables communication through a dedicated mobile application.

Supports communication via popular messaging platforms.

Offers automated voice calls and interactive voice response systems.

Enables direct calling from within the platform.

Supports initiating calls from mobile and web interfaces.

Provides comprehensive features for voice communication.

Enables recording of phone interactions for quality and compliance.

Allows agents to make calls from various locations.

An evolving platform with continuous updates and new features.