ENCollect

Additional features

Digital Debt Collections Platform

A one-stop digital shop for debt collections and recovery.

Deep Digitech & Domain Knowledge

Combines advanced technology with deep understanding of collections.

Fast Collection Capabilities

Helps users collect debts quickly and efficiently.

Increased Collection Volume

Aims to help users collect more of their outstanding debts.

Reduced Collection Costs

Designed to lower the expenses associated with debt recovery.

Agency Management

Enables easy use of outsourced tele, field, and recovery agencies.

Digital Communication Engine

Facilitates digital outreach via Whatsapp, SMS, Robocalls, and Emails.

In-house Collections Management

Allows onboarding of the entire collections workforce onto the platform.

Hybrid Collection Model Support

Supports a combination of digital, in-house, and outsourced strategies.

Support for All Financial Products

Handles collections for personal loans, credit cards, mortgages, and more.

DIY Segmentation Rules

Offers customizable rules to segment accounts based on various characteristics.

Segmentation by Account Characteristics

Segments using product, bucket, geography, and POS range.

Segmentation by Custom Collection Scores

Allows segmentation based on internally defined scores.

Segmentation by Third-Party Scores

Enables segmentation using external collection scores.

AI-Powered Segmentation Scores

Utilizes AI to generate scores for account segmentation.

Automatic Segment Updates

Segments are automatically updated as account characteristics change.

Customizable Treatment Plans

Allows users to create treatment plans based on their organization's strategy.

Automated SMS/Email/WhatsApp Sending

Enables sending automated digital communications.

Initiation of ROBO Calls

Automates outbound voice calls to customers.

Account Allocation to Agencies/Agents

Facilitates assigning accounts to relevant teams.

Automatic Trail Updates

Automatically records interactions and updates account history.

Initiation of Curing Processes

Supports settlement, repossession, and legal actions.

Integrated Multichannel Communication

Enables automated engagement across various messaging channels.

Custom Message Journey Creation

Allows users to design their own communication sequences.

Configurable Communication Templates

Enables the creation of personalized message templates.

Dynamic Payment Link Insertion

Allows embedding payment links directly in communications.

Custom Communication Rules

Enables writing specific rules for automated communication.

Event-Based Communication Triggering

Automates communication based on specific account events.

End-to-End Communication Tracking

Monitors each communication from initiation to completion.

Smart Pre-configured Tele-caller Queues

Organizes accounts for efficient tele-calling productivity.

360-Degree Account View

Provides a comprehensive view of account history for tele-callers.

One-Click Outbound Message Sending

Enables quick sending of pre-configured messages.

Click-to-Call Functionality

Allows direct calling from within the tele-caller interface.

Three-Click Trail Updates

Simplifies the process of recording interaction outcomes.

Real-time Contact Enrichment

Enables updating customer information during interactions.

Media Upload for Trails

Allows attaching photos, audio, and video to account trails.

Cash Pick-up Scheduling & Escalation

Facilitates managing field collections and escalating accounts.

Mobile Field Collector App

A dedicated app for field collectors to manage their tasks on the go.

Customer Intelligence for Field Teams

Provides field collectors with relevant customer information.

Account Details Access for Field Teams

Enables field collectors to view comprehensive account information.

Route Navigation for Field Teams

Integrates mapping to guide field collectors.

Live Alerts for Field Teams

Provides real-time notifications and updates to field collectors.

Collaboration Tools for Field Teams

Facilitates communication and coordination among field staff.

Real-time Field Collection Metrics

Provides immediate insights into field performance.

PTP Follow-up Reminders

Helps ensure timely follow-up on promises to pay.

Integrated Payment Gateway for Field Collections

Enables real-time payment collection in the field.

Real-time Monitoring of Collections & Deposits

Provides immediate visibility into financial transactions.

Tracking of Daily Routes & Activity

Monitors the movement and actions of field collectors.

Automated Conveyance Calculation

Automatically calculates travel expenses for field collectors.

E-receipt Generation via Multiple Channels

Allows sending digital receipts via SMS, Email, or WhatsApp.

Online & Offline Collection Modes

Supports both digital and in-person payment collection.

Support for All Payment Modes

Enables collection via Debit Card, Net Banking, UPI, Mobile Wallets, Cash, Cheque, etc.

Curing Tools for Sick Accounts

Offers features to help rehabilitate delinquent accounts.

Standardized Curing Workflows

Provides best-practice workflows for managing the curing process.

Legal Management Module

Tracks all types of legal cases related to accounts.

Pre-built Legal Workflow

Offers a standardized process for end-to-end legal case management.

Repossession Management

Facilitates assigning cases to repossession agencies and tracking updates.

Real-time Repossession Updates

Provides immediate information on the status of repossessions.

Integration with Auction Sites (Bids)

Enables pulling bids from online auction platforms.

Pre-built Repossession Workflow

Offers a standardized process for end-to-end repossession management.

Settlement Management

Supports taking settlement requests via mobile app or web.

Multi-Level Approval/Disapproval for Settlements

Allows for hierarchical authorization of settlement requests.

Complete Settlement Workflow History

Provides a detailed audit trail of the settlement process.

Pre-built Settlement Workflow

Offers a standardized process for end-to-end settlement management.

Rich Graphical Dashboards

Provides insightful visual representations of key collection metrics.

Drag-and-Drop Report Building

Enables users to create custom reports easily.

Comprehensive Report Filters

Allows for detailed data analysis and segmentation in reports.

Embedded Third-Party Data Visualization (Kibana)

Integrates with Kibana for advanced custom dashboard creation.

All-in-One Payment Gateway

Integrates with various digital payment methods.

Click-to-Pay Functionality

Enables easy online payment initiation.

Support for Debit Card, UPI, Net Banking, Mobile Wallets, EMI

Offers diverse online payment options.

Payment Link Generation

Allows sending payment links via SMS or Email.

Payment Button Integration

Enables embedding payment buttons in digital communications.

All-in-One Litigation Management

Provides tracking, reporting, and analysis of legal cases.

Real-Time Updates on Legal Cases

Offers immediate information on the status of litigation.

Links to Courts Across India (1000+)

Provides connectivity to relevant legal resources.

Configurable Legal Workflows

Allows customization of workflows for various legal case types.

Automated Omnichannel Communication Engagement

Automates customer engagement across multiple channels.

Mobile App Messaging

Enables communication through a dedicated mobile application.

Integration with Chat Apps (WhatsApp, Telegram, Viber, Line)

Supports communication via popular messaging platforms.

Robo Calling & IVR Capabilities

Offers automated voice calls and interactive voice response systems.

Click-to-Call Functionality (Telephony)

Enables direct calling from within the platform.

Mobile to Phone & Web to Phone Calling

Supports initiating calls from mobile and web interfaces.

Advanced Digital Telephony Solutions

Provides comprehensive features for voice communication.

Call Recording

Enables recording of phone interactions for quality and compliance.

Remote Calling Capabilities

Allows agents to make calls from various locations.

Dynamic Digital Ecosystem

An evolving platform with continuous updates and new features.