About Endear
Endear is a customer engagement platform from Arthur, Inc. designed for retail brands. It combines personalized messaging, customer insights, and engagement metrics so brands can effectively connect with their customers. The platform allows users to create tailored communication that drives customer loyalty and sales. Key capabilities: personalized messaging customer insights engagement metrics analytics dashboard automation tools Best for: retail brands that need to improve customer relationships and drive sales through targeted communication.
Endear Details
Vendor
Arthur, Inc.
Year Launched
2016
Location
New York, US
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English
Users
Sales & Business Development, Marketing, Customer Services & Support, Education & Learning, Procurement
Industries Served
Retail, eCommerce
Tags
Customer Experience Software, Endear
Endear's In-App Market Place
Does Endear have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥)
Pros & Cons
- 1. Effective filtering allows targeting specific client groups for outreach.
- 2. The interface is intuitive and user-friendly for managing customer relationships.
- 3. Integration capabilities are effective in driving sales and engagement.
- 4. Personalized outreach features are highly effective.
- 1. The messaging functionality can be "wonky" and lacks streamlined conversation tracking.
- 2. It is difficult to find ongoing conversations after a response has been sent.
- 3. Tracking conversations not categorized as new or recommended follow up is impossible.
- 4. More customization options for reports would be a valuable enhancement.