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About Engageware

Engageware is a customer engagement platform from Engageware designed for regulated industries. It combines AI-powered automation, conversational AI, and AI agents so organizations can deliver compliant customer interactions at scale. Trusted by 25% of top banks, Engageware allows businesses to launch compliant customer journeys with efficiency. The platform's capabilities are further validated by its recognition as a major contender in the Everest Group 2025. Engageware supports organizations in navigating regulatory requirements while engaging customers effectively, making it a valuable tool for businesses in financial services and other regulated sectors. Key capabilities: AI-powered automation Conversational AI AI agents Compliance support User-friendly interface Best for: organizations that need to automate customer engagement in regulated environments.

Engageware Details

Vendor
engageware
Year Launched
2000
Location
Locations Headquarters Engageware 100 Ames Pond Drive Tewksbury, MA 01876
Deployment
cloud
Training Options
documentation, videos, live online
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean, Arabic
Users
Administrators, Receptionists, Customer Service Representatives, Managers
Industries Served
Financial Services, Healthcare, Education, Retail, Software & Technology, Health & Wellness
Tags
Appointment Scheduling, Calendar, Customer Engagement, Customer Experience, Knowledge Management, Scheduling

Engageware's In-App Market Place

Does Engageware have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (C$), Jpy (¥), Cny (¥), Hkd (Hk$), Sgd (S$)

Pros & Cons

  • High resolution rate for customer inquiries.
  • Significant reduction in call center workload.
  • Increased employee efficiency with centralized knowledge.
  • Supports a wide range of industries.
  • Robust analytics for performance tracking.
  • Pricing details are not readily available.
  • Initial setup may require time for customization.

Engageware's Support Options

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