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Enghouse Systems Limited 80 Tiverton Court, Suite 800 Markham, Ontario L3R 0G4 Canada
Chatbot · Email
All Countries
About Enghouse IVR
Enghouse IVR is a customer self-service and contact center automation solution designed to streamline inbound communication through intelligent voice-based interactions.
Enghouse IVR Details
Vendor
Enghouse Interactive
Year Launched
1984
Location
Enghouse Systems Limited 80 Tiverton Court, Suite 800 Markham, Ontario L3R 0G4 Canada
Deployment
cloud, on premise, web browser
Training Options
demo, account manager
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese
Users
Administrators, Call center agents, Customer service representatives, Customer support agents
Industries Served
Contact centers, Enterprises, SMBs
Tags
IVR, Enghouse Systems, call routing, call queuing, customer service, Voice Automation, Customer Experience
Enghouse IVR's In-App Market Place
Does Enghouse IVR have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£)
Pros & Cons
- Provides scalable deployment options for businesses of all sizes globally
- Enhances call routing accuracy using AI-based conversational intelligence systems
- Supports omnichannel communication across voice, SMS, and chat platforms
- Improves customer experience through faster self-service and reduced wait times
- Reduces operational costs significantly by automating routine customer service calls
- Dependency on structured telephony infrastructure may limit modern API-first teams
- Customization depth may require vendor assistance for advanced workflow configuration
- Heavy enterprise focus may reduce flexibility for very small business use cases
- Requires technical setup which may be complex for small non-technical businesses
- No clearly defined mobile or desktop native application support for end users
Enghouse IVR's Support Options
Email Address
hello@enghouse.comContact
+1 800 513 2810Documentation
https://www.enghouseinteractive.com/resources/Chatbot
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