About EquipmentCloud
EquipmentCloud is a management software platform from Kontron AIS, designed for the machinery industry. It provides direct and transparent access to all equipment information, FabLink®, FabEagle®Connect, and FabEagle®MES so stakeholders can use a clear value. This customer portal simplifies and improves digitalization in manufacturing, allowing for efficient tracking and management of machine data. Companies can use the system to improve communication, oversee operations, and ensure optimal equipment performance. Key capabilities: FabLink® FabEagle®Connect FabEagle®MES FabEagle®LC real-time data access Best for: manufacturers that need efficient access to machine-related information and operational insights.
EquipmentCloud by Kontron AIS is a specialized customer portal and digital service platform built for machine and plant manufacturers looking to digitize after-sales processes and transition toward data-driven and predictive maintenance. It centralizes all machine documentation, ticketing, service history, and customer communication into one unified interface, using configurable modules such as eDocs, OpenIssues, RemoteAssistance, and Maintenance to streamline collaboration between OEMs and machine operators. The interface is intuitive and role-based, with customizable dashboards and dynamic widgets that support both desktop and native mobile apps, enabling technicians, service managers, and customers to access the most relevant information in real time. Its standout capability lies in connecting machine data directly into maintenance planning, so interventions can be triggered based on sensor values or alarms rather than static schedules. RemoteAssistance reduces on-site service costs by offering live video diagnostics via smartphones or smart glasses, while integrated spare parts catalogs and order tracking add value to after-sales monetization.
Pros & Cons
- +Centralizes service, maintenance, and lifecycle data for streamlined equipment management.
- +Offers guided onboarding and support to ensure quick implementation within three months.
- +ISO 27001-certified development ensures robust data security from machine to cloud.
- +Interactive modules allow flexible customization to match business needs and workflows.
- +Multilingual communication enables global customer support and service delivery.
- +Individual dashboards improve workflow efficiency for both employees and customers.
- +Modules like Monitoring and Maintenance simplify predictive upkeep and performance tracking.
- −May require technical expertise to configure and manage multiple interactive modules.
- −No mention of mobile app support for field service or remote access.
- −Initial setup complexity could challenge smaller teams or non-digital operations.
- −Pricing and licensing details are not publicly disclosed on the platform.
- −Limited visibility into user interface or demo without registration.
- −Integration capabilities with third-party systems are not clearly outlined.
- −Some advanced features may be excessive for basic service operations.
Features
Key features
- ISO 27001-Certified Data Security
- Ensures maximum security for data-driven services from the machine level to the cloud.
- Machine Life File and Open Issues List
- Simplifies service and collaboration between operators and manufacturers via a central data hub.
- Predictive Maintenance and Repair
- Enables simple planning, execution, and documentation of forward-looking maintenance strategies.
- Edge-Device-Management
- Allows secure, worldwide management of IoT device fleets, including over-the-air software updates.
- Digital Spare Parts Catalog with Order Tracking (SpareParts/Pro)
- Provides an integrated digital catalog for parts with real-time order tracking.
- Remote Assistance via Video
- Offers live support through video for quick problem resolution and guidance.
Additional features
- EquipmentHub – Maschinenkonfiguration und Stammdatenverwaltung
- Manages machine configurations and master data.
- eDocs – Digitale Verwaltung von Projekt-, Maschinen- und Anlagendokumenten
- Enables the digital management of all project, machine, and plant documentation.
- OpenIssues – Offene Punkteliste und smartes Ticketsystem
- Provides an open issues list and a smart ticketing system for streamlined service.
- Maintenance – Wartungskalender mit Checklisten
- Offers a maintenance calendar that includes detailed checklists for work execution.
- Workflows – Meilensteinplanung komplexer Arbeitsabläufe
- Supports milestone planning for structuring complex work processes.
- Monitoring – Intelligente Überwachung und Visualisierung von Maschinen und Anlagen
- Provides intelligent monitoring and visualization of machines and plant performance worldwide.
- SoftwareCenter – Software- und Versionsmanagement
- Manages the software and versioning for connected devices.
- SpareParts/Pro – Digitaler Ersatzteilkatalog mit Auftragsverfolgung
- Provides a digital spare parts catalog integrated with order tracking.
- KnowledgeBase – Wissensdatenbank mit nutzerbezogenen Lösungsansätzen
- Offers a knowledge database with user-specific troubleshooting solutions.
- DeviceManagement – Überwachung und Verwaltung von IoT-Geräten
- Oversees and manages fleets of IoT devices.
- RemoteAssistance – Live-Unterstützung per Video
- Offers live, video-based support for quick and direct assistance.
- Kundenportal (Customer Portal)
- Acts as the central hub connecting plant operators and machine manufacturers for service and collaboration.
- Inbetriebnahmeprozesse (Commissioning Processes)
- Allows complex commissioning processes to be clearly structured and easily executed.
- Wartung und Instandhaltung (Maintenance and Repair)
- Supports planning, execution, and documentation for both scheduled and predictive maintenance.
- Edge-Device-Management
- Manages and securely updates IoT device fleets globally via over-the-air updates.
- ISO 27001-Certified Development Process
- Ensures maximum data security from the machine level to the cloud.
- Guided Onboarding Process
- Provides a structured and supported process to get started quickly.
- Individual Support from Customer Success Management
- Offers personalized assistance during the software implementation phase.
- Maximum Flexibility
- Features interactive modules that can be customized to specific customer requirements.
- Increased Efficiency
- Provides individual dashboards for employees and customers to optimize workflows.
- Immediate Customer Proximity
- Facilitates easy communication in any national language for seamless service.
- High Recognition Value
- Offers a flexible customer portal adaptable to the client's corporate identity.
- Direct and Transparent Access
- Allows for immediate and clear access to all plant information.
- Effiziente Skalierung (Efficient Scaling)
- Achieved through the use of configurable, modular features.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About EquipmentCloud
EquipmentCloud is a management software platform from Kontron AIS, designed for the machinery industry. It provides direct and transparent access to all equipment information, FabLink®, FabEagle®Connect, and FabEagle®MES so stakeholders can use a clear value. This customer portal simplifies and improves digitalization in manufacturing, allowing for efficient tracking and management of machine data. Companies can use the system to improve communication, oversee operations, and ensure optimal equipment performance. Key capabilities: FabLink® FabEagle®Connect FabEagle®MES FabEagle®LC real-time data access Best for: manufacturers that need efficient access to machine-related information and operational insights.
EquipmentCloud Details
EquipmentCloud's In-App Market Place
Does EquipmentCloud have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
No
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥)
Pros & Cons
- Centralizes service, maintenance, and lifecycle data for streamlined equipment management.
- Offers guided onboarding and support to ensure quick implementation within three months.
- ISO 27001-certified development ensures robust data security from machine to cloud.
- Interactive modules allow flexible customization to match business needs and workflows.
- Multilingual communication enables global customer support and service delivery.
- Individual dashboards improve workflow efficiency for both employees and customers.
- Modules like Monitoring and Maintenance simplify predictive upkeep and performance tracking.
- May require technical expertise to configure and manage multiple interactive modules.
- No mention of mobile app support for field service or remote access.
- Initial setup complexity could challenge smaller teams or non-digital operations.
- Pricing and licensing details are not publicly disclosed on the platform.
- Limited visibility into user interface or demo without registration.
- Integration capabilities with third-party systems are not clearly outlined.
- Some advanced features may be excessive for basic service operations.
EquipmentCloud's Support Options
Email Address
info@kontron-ais.comContact
+49 351 21 66 0EquipmentCloud's Alternatives
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