About eTouchPoint
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eTouchPoint Details
Vendor
eTouchPoint
Year Launched
1999
Location
1110 Herndon Pkwy, Ste 200, Herndon, Virginia, 20170
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
USA
Languages
English
Users
Manager, Marketing Analyst, Customer Service Representative, Sales Manager, Operations Manager, Customer Experience Specialist.
Industries Served
Healthcare, Education, Finance, Retail
Tags
CX Software, Customer Experience Management, Feedback Collection, Text Analytics, Closed-Loop Feedback, Survey Management, Customer Satisfaction, Employee Engagement, Dashboarding, Reporting, Sentiment Analysis, Multi-Channel Data Collection.
eTouchPoint's In-App Market Place
Does eTouchPoint have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), INR (₹), CNY (¥), CHF (CHF), SEK (kr)
Pros & Cons
- Deep Experience: Over 20 years in CX innovation, bringing extensive expertise.
- Fortune 500 Trust: Proven track record with leading large enterprises.
- Robust Feedback Collection: Supports a wide array of channels (IVR, SMS, web, email, kiosk) for comprehensive data gathering.
- Accurate Text Analytics: 99% accuracy rate for deriving actionable insights from unstructured data.
- Proactive Customer Management: Closed loop alerting and action management helps prevent churn and manage negative experiences effectively.
- Pricing Opacity: No public pricing information, requiring direct contact for quotes.
- Limited Public Integration Details: Specific integration partners are not clearly listed, making it hard to assess compatibility upfront.
- Detailed Feature List Not Easily Accessible: A comprehensive, itemized list of all functionalities is not readily available on their website.
eTouchPoint's Support Options
Email Address
support@etouchpoint.com