About EVAA
EVAA is a customer satisfaction survey application for collecting real-time customer opinions. It supports creating surveys on a web platform and deploying them via mobile apps (iOS/Android), web URL, or QR code.
EVAA is a customer satisfaction survey platform designed for businesses to gather real-time feedback. It allows users to create surveys on a web platform and deploy them across multiple channels, including dedicated iOS and Android apps, web links, and QR codes. A key feature is the ability to receive instant alerts for negative feedback, enabling immediate service recovery. The platform also offers a physical kiosk option for in-person data collection. Pricing is available in monthly and annual subscription tiers, with a 14-day free trial offered. The service is available in English and Spanish and provides native mobile apps for both survey-taking (EVAA Survey) and management/reporting (EVAA Manager). The vendor, Northware, is based in Mexico.
Pros & Cons
- Enables side-by-side performance comparisons across branches, shifts, and individual waiters/staff.
- Automatically calculates CSAT, NPS, word clouds, and sentiment analysis without manual spreadsheets.
- Works seamlessly on offline tablets with exit-locking codes for physical locations.
- Real-time WhatsApp and Email alerts allow managers to win back dissatisfied clients before they leave.
- Advanced webhook and API configurations require technical resources.
- Deep UI theme overrides rely on pre-built templates and logo uploads.
- Dedicated kiosk stands/tablets must be provided or bought as add-ons.
Features
Key features
Conduct surveys through the EVAA Survey App (Android and iOS), web URL, email, WhatsApp, social media, or QR code.
Receive instant alerts on mobile devices and access real-time reports and analytics through a web application or the EVAA Manager app.
A web-based editor allows for creating surveys with 12 different question types, conditional logic, and custom branding.
Offers a physical kiosk solution with a tablet and stand for on-site feedback collection.
The EVAA Survey app can conduct surveys without an internet connection, syncing data later.
Additional features
Add users and configure permissions for accessing survey data and features.
Add a company logo to surveys for a branded experience.
Export survey data and reports in formats like Excel and PDF.
Create and deploy surveys in multiple languages.
An optional contact form can be activated to build a customer database.
Integrate with WhatsApp to send rewards and incentives to survey participants.
Secure surveys by requiring a code to exit the survey app, preventing tampering in kiosk mode.
Pricing
Monthly plans
- Up to 1,000 responses per survey
- Custom brand design
- AI survey builder
- Report downloads (Excel, CSV, PDF)
- Email and chat support
- Everything in Basic, plus:
- Unlimited responses
- Real-time alerts (WhatsApp, Email, push)
- Multiple users and employees
- Contact base and rewards
- Multi-language with AI
- Webhooks and API
Annual plans
- Up to 1,000 responses per survey
- Custom brand design
- AI survey builder
- Report downloads (Excel, CSV, PDF)
- Email and chat support
- Everything in Basic, plus:
- Unlimited responses
- Real-time alerts (WhatsApp, Email, push)
- Multiple users and employees
- Contact base and rewards
- Multi-language with AI
- Webhooks and API
Countries & Languages
Interface languages
Billing currencies
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About EVAA
EVAA is a customer satisfaction survey application for collecting real-time customer opinions. It supports creating surveys on a web platform and deploying them via mobile apps (iOS/Android), web URL, or QR code.
EVAA Details
EVAA's In-App Market Place
Does EVAA have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
- Up to 1,000 responses per survey
- Custom brand design
- AI survey builder
- Report downloads (Excel, CSV, PDF)
- Email and chat support
- Everything in Basic, plus:
- Unlimited responses
- Real-time alerts (WhatsApp, Email, push)
- Multiple users and employees
- Contact base and rewards
- Multi-language with AI
- Webhooks and API
Annual plans
- Up to 1,000 responses per survey
- Custom brand design
- AI survey builder
- Report downloads (Excel, CSV, PDF)
- Email and chat support
- Everything in Basic, plus:
- Unlimited responses
- Real-time alerts (WhatsApp, Email, push)
- Multiple users and employees
- Contact base and rewards
- Multi-language with AI
- Webhooks and API
Accepted Payment Currencies
USD, MXN
Pros & Cons
- Enables side-by-side performance comparisons across branches, shifts, and individual waiters/staff.
- Automatically calculates CSAT, NPS, word clouds, and sentiment analysis without manual spreadsheets.
- Works seamlessly on offline tablets with exit-locking codes for physical locations.
- Real-time WhatsApp and Email alerts allow managers to win back dissatisfied clients before they leave.
- Advanced webhook and API configurations require technical resources.
- Deep UI theme overrides rely on pre-built templates and logo uploads.
- Dedicated kiosk stands/tablets must be provided or bought as add-ons.
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