About Evolution CC&B
Evolution CC&B is a billing and customer care software from United Support Systems that supports utility companies in managing customer accounts and billing processes. It includes features such as customer account management, billing and invoicing, and payment processing to help improve operational efficiency. The software is designed to support the needs of utility companies with capabilities that validate new products, experiences, and services. By offering reliable reporting and analytics tools, Evolution CC&B allows businesses to gain insights into customer behavior and operational performance. Key capabilities: customer account management billing and invoicing payment processing reporting and analytics customer support Best for: utility companies that need efficient billing and customer management solutions.
Evolution CC&B Details
Evolution CC&B's In-App Market Place
Does Evolution CC&B have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
11
Mini Apps
1. Oracle Real-Time Scheduler: This add-on allows for real-time scheduling of service appointments
enabling more efficient resource allocation and improving customer satisfaction.
2. Oracle Revenue Management: This plugin helps in managing revenue streams by providing tools for billing reconciliation
revenue recognition
and revenue forecasting.
3. Oracle Field Service Cloud: This mini-app provides field service organizations with tools for managing work orders
dispatching technicians
and tracking service requests in real-time.
4. Oracle Utilities Customer Self-Service: This add-on enables customers to view and manage their accounts online
make payments
and submit service requests without the need to contact customer support.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CNY (¥), CHF (CHF), SEK (kr), SGD (S$), INR (₹), RUB (₽), HKD (HK$), NOK (kr), KRW (₩), DKK (kr), ZAR (R), BRL (R$), SAR (﷼), MXN (Mex$)
Pros & Cons
- Streamlined billing process with customizable templates
- Integrated customer account management for quick access to customer information
- Real-time provisioning capabilities for faster service activation
- Automated invoicing and billing alerts to improve revenue collection
- Seamless integration with other Oracle software for comprehensive business solutions
- Lack of user-friendly interface
- Limited customization options
- Steep learning curve for new users
- Difficult to integrate with other systems
- Slow performance with large datasets
- Limited customer support and updates
- Expensive licensing fees
- Prone to bugs and errors
- Limited reporting and analytics capabilities
- Requires extensive training for proper usage
Evolution CC&B's Support Options
Email Address
support@oracle.comContact
1-800-633-0241Documentation
https://docs.oracle.com/en/Community Forums
https://www.oracle.com/community/