About eWay-CRM
EWay-CRM is software from eWay System focused on core workflows. The page title references Latest topics. Headings and short labels provide the clearest signals of scope. The available page provides a high-level overview rather than a full module list. The listing provides limited public detail in the capture. The listing provides limited public detail in the capture. Public product information is limited on the linked pages. Key capabilities core workflow support role-based access reporting visibility configuration options data export support Best for: teams looking for a focused workflow tool.
eWay-CRM Details
Vendor
eWay System
Year Launched
2008
Location
1200 Main St Ste 2110, Kansas City, MO 64105
Deployment
cloud, on premise, windows, linux
Training Options
videos, demo
Countries Served
All Countries
Languages
Czech, German, English, Norwegian, Slovak
Users
Small and Medium-Sized Business Owners, Sales Representatives, Project Managers, Marketing Professionals
Industries Served
Accounting, Consulting, Insurance, Manufacturing
Tags
Advocacy, CRM, eWayCRM
eWay-CRM's In-App Market Place
Does eWay-CRM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($)
Pros & Cons
- Ease of Use: Users find eWay-CRM simple to use, with basic functions requiring little training. The user experience is highly praised for its intuitiveness.
- Integration with Outlook and Excel: The seamless integration with Microsoft Outlook and Excel is a significant advantage, allowing users to manage CRM tasks within familiar environments.
- Good Syncing Capabilities: The syncing from Outlook is reliable, ensuring that data is consistently updated across platforms.
- Helpful Customer Support: Customer support is noted to be responsive and helpful, addressing user issues effectively.
- Comprehensive Features: eWay-CRM offers a robust set of features for managing projects, sales pipelines, and customer interactions.
- Regular Updates: Users appreciate the regular updates that bring new features and improvements to the software.
- Customizable Workflows: The ability to customize workflows and user fields enhances the software’s flexibility and adaptability to different business needs.
- Slow Outlook Boot-Up: As an Outlook add-on, eWay-CRM can significantly slow down the booting process of Outlook, which can be frustrating for users.
- Update Process: The process of updating the software can be cumbersome and may cause disruptions.
- Email and Sequencing Issues: Some users have experienced difficulties with the email and sequencing features, particularly in the spring of 2023, finding them confusing and not user-friendly.
- Performance Issues: The software can cause Outlook to disable the eWay plugin due to performance slowdowns, requiring frequent restarts.
- Discounts: Some users feel that the company should offer better discounts to regular customers, especially those who contribute to improving the CRM’s performance.
- Duplicate Records: Managing duplicate records can be a persistent issue, often arising from platform integrations or data entry errors.
- Non-Technical User Challenges: The software may not be intuitive for non-technical users, requiring additional support and training.