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Exceed.ai

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Software Status:Active

About Exceed.ai

Exceed.ai is a contact center software from Genesys that supports omnichannel customer use. It combines call a representative, headquarters, and personalize experiences at scale with a trusted platform so businesses can innovate faster across their contact center and beyond. This solution is trusted by over 10,000 companies in more than 100 countries, making it a reliable choice for improving customer interactions. Exceed.ai allows businesses to handle inquiries efficiently, improve customer satisfaction, and adapt to changing market demands. Key capabilities: call handling omnichannel support personalized experiences performance analytics integration with other systems Best for: customer service teams that need to manage multiple channels of communication effectively.

Exceed.ai Details

Vendor
Genesys
Year Launched
2016
Location
Menlo Park, CA
Deployment
Training Options
documentation, videos, live online, in person
Countries Served
All Countries.
Languages
English, Spanish, French, German, Italian, Portuguese
Users
Small to large enterprises, Marketing teams, Sales teams
Industries Served
Marketing, Sales, Customer Service
Tags
AI Sales Assistant, Appointment Scheduling, Artificial Intelligence, Conversational Marketing Platform, Conversational AI Platform, Customer Engagement, Email Marketing, Lead Nurturing, Virtual Assistant, Sales Enablement.

Exceed.ai's In-App Market Place

Does Exceed.ai have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CHF (Fr), CNY (¥), INR (₹), RUB (₽)

Pros & Cons

  • Automates lead nurturing and qualification: Saves time and resources by following up with leads and qualifying them automatically.
  • Increases qualified leads: Helps capture leads that might otherwise be dropped and nurtures them into qualified leads for sales reps.
  • Books meetings directly: Can schedule meetings with qualified leads on your reps' calendars.
  • Improves conversion rates: Can lead to more website conversions and a higher ROI on marketing spend.
  • Excellent customer service: Users report that Exceed.ai has a dedicated customer success team that is always available to help.
  • Easy to use: Consistently rated highly for ease of use.
  • Unlimted sequences: Create an unlimited number of workflows (sequences) to target different lead segments.
  • Good value for money: Especially when compared to competitors that charge per sequence.
  • High price: Starting price of $1950 per month is a significant investment.
  • Limited flexibility: May not be suitable for businesses with complex sales processes.
  • CRM integration challenges: Integrating Exceed.ai with your CRM system can be confusing.
  • Requires ongoing maintenance: Requires SDRs to spend time approving messages and editing responses.
  • Unpolished feel: Some users report that the product can feel a little unpolished.
  • Occasional bugs: Some users have reported occasional bugs that lead to downtime.

Exceed.ai's Support Options

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