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Exotel

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Software Status:Active

About Exotel

Exotel is a cloud communication platform from Exotel Techcom that provides businesses with tools for managing customer interactions. It includes features such as virtual numbers, call tracking, and SMS APIs so businesses can communicate effectively with their customers. Exotel supports various communication channels, allowing companies to simplify their customer support and engagement strategies. Additionally, it offers analytics and reporting tools to track performance and automate workflows. Exotel is particularly beneficial for companies looking to improve their customer service capabilities and improve operational efficiency. Key capabilities: virtual numbers call tracking SMS APIs analytics and reporting workflow automation Best for: businesses that need to manage customer communications across multiple channels.

Exotel Details

Vendor
Exotel Techcom
Year Launched
2011
Location
Maruthi Infotech Center, 2nd Floor, Tower A, 540, 100 Feet Rd, Krishna Reddy Layout, Amarjyoti Layout, Domlur, Bangalore, India, Karnataka
Deployment
cloud
Training Options
documentation, videos
Countries Served
India, Indonesia, UAE, Saudi Arabia
Languages
English, Hindi, Kannada, Malayalam, Tamil, Telugu
Users
Enterprises to small businesses in India & SEA looking to solve key communication goals - omni channel engagement, seamless workforce management, AI-powered self servicer, data insights and security.
Industries Served
Financial Services, eCommerce, Logistics, Hyperlocal, Healthcare, Education
Tags
Cloud Communication, IVR, Call Management, Contact Center, SMS Solutions, Automated Call Routing, CRM Integration, Telephony API, Business Communication, VoIP Solutions.

Exotel's In-App Market Place

Does Exotel have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

INR (₹)

Pros & Cons

  • 1. Easy to Set Up: The cloud-based platform requires minimal setup and infrastructure, making it suitable for businesses of all sizes.
  • 2. Omnichannel Communication: Supports voice, SMS, and WhatsApp, providing businesses with a unified communication solution across multiple channels.
  • 3. Scalable: Offers flexibility and scalability, allowing businesses to add or remove users and services as needed.
  • 4. Real-Time Analytics: Provides in-depth, real-time reporting to track performance and improve operational efficiency.
  • 5. CRM Integration: Seamlessly integrates with popular CRM systems, providing agents with important customer data at their fingertips.
  • 1. Limited International Reach: Exotel has a primary focus on the Indian market, and while it serves international customers, its support for global customers may be limited in comparison to larger providers.
  • 2. Customization Complexity: The platform’s customization options may be complex for users without technical expertise, especially for advanced IVR setup and integrations.
  • 3. No Native Support for Video Calls: While Exotel offers voice, SMS, and WhatsApp, it lacks native support for video calls, which some businesses may need.
  • 4. Pricing Transparency: Detailed pricing information is not available on the website, requiring prospective customers to reach out for a quote.
  • 5. Learning Curve: Some users may find the platform overwhelming initially due to its many features and capabilities.

Exotel's Support Options

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