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Experience.com

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About Experience.com

use.com is a feedback management platform from Symphony Talent that helps organizations gather and analyze customer and employee feedback. It provides tools for survey creation, data analysis, and reporting so organizations can understand sentiment and drive improvement. This platform allows users to customize surveys and analyze responses in real-time, enabling informed decision-making based on feedback. use.com is designed to support various types of feedback, including customer satisfaction, employee engagement, and market research. Key capabilities: survey creation data analytics reporting tools real-time feedback customizable templates Best for: businesses that need to collect and analyze feedback to improve experiences and performance.

Experience.com Details

Vendor
Symphony Talent
Year Launched
Location
New York, NY, USA
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Mandarin, Japanese
Users
HR Managers, Recruitment Specialists, Marketing Professionals, Customer Service Representatives, Business Owners, Human Resources Executives.
Industries Served
Healthcare, Education, Finance, Retail, Technology, Hospitality, Automotive, Manufacturing
Tags
Customer Experience, Reputation Management, Employee Experience, Talent Acquisition, Recruitment Marketing, Employer Branding, Candidate Experience, HR Technology

Experience.com's In-App Market Place

Does Experience.com have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

5

Mini Apps

Insights: Gain valuable insights and analysis on customer feedback and ratings.

Social Media Integration: Connect with customers on social media platforms to enhance your online presence.

Review Management: Easily manage and respond to customer reviews from one convenient dashboard.

Surveys: Create and send surveys to gather feedback and data on customer experiences.

Live Chat: Provide real-time customer support and engage with website visitors through a live chat feature.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN ($), SGD (S$)

Pros & Cons

  • Helps businesses track and monitor their online reputation
  • Provides detailed analytics and insights into customer feedback and sentiment
  • Offers tools for businesses to proactively manage and respond to reviews
  • Helps businesses improve customer satisfaction and loyalty
  • Integrates with social media platforms for seamless reputation management
  • Customizable reporting and dashboards for easy monitoring and analysis
  • Limited customization options, leading to a more generic-looking platform
  • Steeper learning curve for users unfamiliar with the software
  • Some users have reported occasional glitches and bugs
  • Higher price point compared to similar software options
  • Lack of integration with other popular CRM or marketing automation platforms

Experience.com's Support Options

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