About Exstream
OpenText Communications (Exstream) is a customer communications management solution from OpenText that focuses on creating personalized, omnichannel communications. It combines features such as document generation, multi-channel delivery, and integration capabilities so organizations can effectively engage with their customers. Exstream supports various deployment options, enabling businesses to tailor and distribute communications according to their needs. Its functionality caters to various industries, allowing for efficient management of customer interactions. Key capabilities: document generation multi-channel delivery integration with existing systems customizable templates analytics for performance tracking Best for: organizations that need to manage and improve customer communications across multiple channels.
OpenText Exstream is a powerful Customer Communications Management (CCM) software designed to help organizations streamline and personalize customer interactions across multiple channels. As part of the OpenText Experience Platform, Exstream enables businesses to create, manage, and deliver highly customized communications through print, email, web, and mobile platforms. Its primary purpose is to enhance customer engagement, improve operational efficiency, and ensure compliance with regulatory requirements. The software is widely recognized for its ability to automate document processes, leverage dynamic templates, and integrate seamlessly with core business systems, making it a preferred choice for enterprises seeking a robust CCM solution. The user interface of OpenText Exstream is designed with efficiency and usability in mind. It offers an intuitive layout that allows users to navigate effortlessly through various functionalities. The software provides a drag-and-drop interface for designing templates, making it accessible even to users with minimal technical expertise. Additionally, its dashboard is well-organized, offering quick access to essential tools and analytics. The navigation is straightforward, with clearly labeled menus and options that facilitate smooth workflow management.
Pros & Cons
- +1. It is efficient and portable for developing and customizing templates.
- +2. Developing pages and letters with predefined templates is easy, with simple testing and validation.
- +3. Component cloning and reuse significantly reduce development effort.
- +4. The software offers excellent customer support.
- −1. Licensing can be confusing with a large number of users.
- −2. Mapping control files for development testing is time-consuming.
- −3. UI rendering is slow, causing delays when opening components.
- −4. The software can sometimes feel like it takes a long time to open components.
Features
Key features
- 1. Containerized Cloud Communications
- This feature facilitates movement to the cloud by providing thin client and containerized capabilities for design, authoring, editing, and orchestration, making the solution highly adaptable to modern cloud environments.
- 2. Easy Content Authoring
- It empowers non-technical users to craft, edit, and personalize content, and create content and business rules without requiring IT involvement, significantly streamlining the content creation process.
- 3. Customer Engagement Analytics
- This feature ensures delivery by tracking message delivery and responses, and automatically responds to failures or bounce-backs through an unlimited number of failover channels, crucial for reliable communication.
- 4. Integration Everywhere
- The software integrates seamlessly with various applications, including ERP, CRM, and the OpenText experience platform, allowing for native message delivery across multiple channels and comprehensive data management.
- 5. Unmatched Flexibility in Deployment
- OpenText Communications can be deployed off-cloud, in public clouds, or as a managed service, and fully integrates with existing customer systems, offering organizations diverse deployment options to suit their infrastructure.
- 6. AI/ML Assisted Authoring and Template Rationalization
- This represents ongoing pragmatic innovation that takes personalization at scale to the next level, enhancing efficiency and intelligence in content creation and management.
Additional features
- 1. Secure, Cost-Effective, Efficient, and Reliable Solution
- OpenText Communications provides a single, robust solution for all customer communications, ensuring security, cost-effectiveness, efficiency, and reliability.
- 2. Scales to Fit Customer Engagement Needs
- The CCM tool can scale to meet the customer engagement requirements of any department or complex enterprise environment.
- 3. Speeds Key Business Processes with Accelerator Packages
- It offers accelerator packages that facilitate easy integration with core systems, thereby accelerating key business processes.
- 4. Personalize Customer Conversations
- The software allows for personalized communications and content to boost customer engagement, drive revenue, and increase brand loyalty.
- 5. Improve Business Metrics
- It leverages omnichannel customer communication management to reach customers through their preferred channels and languages, leading to increased engagements and conversions.
- 6. Reduce Costs
- Users can save time, money, and technical resources by utilizing dynamic templates and automating document processes within a single CCM solution.
- 7. Mitigate Risks
- The centralized CCM solution helps ensure that the right approved content is available and used according to effective dates, jurisdiction, regulations, location, and other criteria, reducing compliance risks.
- 8. Maximize Customer Lifetime Value
- An intuitive customer engagement platform helps uncover essential data to analyze interactions and improve future communications throughout each touchpoint.
- 9. Leading Enterprise CCM Application
- The software offers the performance, scalability, and easy integration of a leading CCM solution trusted by large enterprises globally.
- 10. Unmatched Flexibility (Deployment and Integration)
- It supports deployment off-cloud, in public clouds, or as a managed service, and fully integrates with existing customer systems of record and all communication types and digital channels.
- 11. Ongoing Enterprise CCM Innovations
- The platform benefits from continual pragmatic innovation, including AI/ML assisted authoring, template rationalization, and co-innovation with Google CDP.
- 12. Containerized Cloud Communications
- Supports movement to the cloud with thin client and containerized design, author, edit, and orchestrate capabilities.
- 13. Support Mobile Customer Communications
- Enables the design of responsive communications with outputs that scale and flow regardless of device or screen size.
- 14. Easy Content Authoring
- Empowers non-technical users to craft, edit, and personalize content and create rules (content and business) without IT involvement.
- 15. Customer Engagement Analytics
- Assured delivery allows tracking message delivery and responses, and automatically responds to failures or bounce-backs through an unlimited number of failover channels.
Pricing
Countries & Languages
Available in
Interface languages
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About Exstream
OpenText Communications (Exstream) is a customer communications management solution from OpenText that focuses on creating personalized, omnichannel communications. It combines features such as document generation, multi-channel delivery, and integration capabilities so organizations can effectively engage with their customers. Exstream supports various deployment options, enabling businesses to tailor and distribute communications according to their needs. Its functionality caters to various industries, allowing for efficient management of customer interactions. Key capabilities: document generation multi-channel delivery integration with existing systems customizable templates analytics for performance tracking Best for: organizations that need to manage and improve customer communications across multiple channels.
Exstream Details
Exstream's In-App Market Place
Does Exstream have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
5
Mini Apps
Application Lifecycle Management
AutoPass License Server
Alert Center Content Cache
ArcSight SOAR
ArcSight
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), CHF (CHF), AED (د.إ)
Pros & Cons
- 1. It is efficient and portable for developing and customizing templates.
- 2. Developing pages and letters with predefined templates is easy, with simple testing and validation.
- 3. Component cloning and reuse significantly reduce development effort.
- 4. The software offers excellent customer support.
- 1. Licensing can be confusing with a large number of users.
- 2. Mapping control files for development testing is time-consuming.
- 3. UI rendering is slow, causing delays when opening components.
- 4. The software can sometimes feel like it takes a long time to open components.
Exstream's Support Options
Contact
1-800-499-6544Community Forums
https://forums.opentext.com/forums/Exstream's Alternatives
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