FastHelp5 logo

FastHelp5

by TechMatrix · Since 2023
No reviews yet
Active1+ countriesCloud
Quick facts
VendorTechMatrix
Year launched2023
StatusActive
Location20th Floor UBC ll Building, 591 Sukhumvit Road, North Klongton, Wattana,, Bangkok, Bangkok 10110, TH
Countries served1+
Languages2
Integrations1+
Free tier
Free trial
Contact salesYES

About FastHelp5

FastHelp5 is a CRM software from TechMatrix designed for contact centers to manage customer service operations across various industries and sizes. It provides features such as services management, demo requests, and multilingual support, helping teams effectively engage with customers. FastHelp5 supports omnichannel solutions, allowing agents to simplify interactions through multiple communication channels. The system is built to improve response time and improve customer satisfaction. FastHelp5 is scalable and can accommodate the needs of small teams as well as large enterprises. Key capabilities: services management demo requests multilingual support customer engagement tracking performance reporting Best for: customer service teams that need a comprehensive CRM solution for contact center operations.

FastHelp5 by TechMatrix is a comprehensive customer relationship management (CRM) solution, primarily designed to streamline customer support, service desk management, and client communication for mid- to large-sized organizations. Developed by TechMatrix, FastHelp5 integrates multiple communication channels—including email, phone, web forms, live chat, and even fax—into a centralized helpdesk platform. Its primary goal is to enhance the responsiveness and quality of customer service through efficient ticket handling, automation, and data-driven support management. Key features include multi-channel support, automated ticketing workflows, SLA monitoring, customer history tracking, and customizable reporting dashboards. The user interface of FastHelp5 is functional and business-oriented. While it may not be as sleek as some modern cloud-based CRMs, it is highly configurable to match enterprise requirements. Navigation is straightforward with clearly labeled menus and a workspace that provides ticket summaries, agent performance stats, and live service metrics. The learning curve is moderate, particularly for administrators, due to the depth of customization options. However, end users, such as support agents, typically find it intuitive after minimal training.

Pros & Cons

What users like
  • +Manages customer interactions across multiple channels seamlessly.
  • +Provides a single view of customer information and history.
  • +Features like talk scripts and ticket management are tailored for efficiency.
  • +Offers numerous templates for performance analysis.
  • +Can adapt to different sizes and integrate with other systems.
What users flag
  • Integrating multiple channels might be initially complex to set up.
  • Effectiveness depends on the quality of training and support.
  • Pricing based on concurrent users could be expensive for large teams.
  • Agents might need time to fully utilize all the features.

Features

Key features

Omni-channel customer experience
This feature allows the contact center to manage customer interactions across various channels like voice, email, and SNS from a single platform, ensuring a consistent and seamless experience for the customer.
Talk script function
FastHelp provides a talk script feature, which likely guides agents during customer interactions to ensure consistent and accurate responses.
FastChat (web chat)
The integrated web chat functionality allows for real-time communication with customers directly through the website.
Single screen for ticket creation
Agents can create tickets for all channels on a unified screen, simplifying the process and improving efficiency.
Centralized customer data
All customer information, including past interactions and ticket details, is stored in one central location for easy access and management.
Extensive reporting (70+ templates)
FastHelp offers a wide range of pre-built reports to help contact centers measure and analyze their operational performance against key performance indicators (KPIs).

Additional features

CRM system for Contact Center
FastHelp is specifically designed as a CRM solution tailored for the needs of contact center operations.
Omni-channel customer experience
It supports customer interactions across multiple channels (Voice, email, SNS).
Maximize contact center performance
The system aims to improve the overall efficiency and effectiveness of the contact center.
Satisfaction improvement
By providing better service, FastHelp intends to increase customer satisfaction.
Customer loyalty improvement
Enhanced customer experiences are intended to foster greater customer loyalty.
Ability to carve out new potential sales
The system may offer tools or insights to identify and pursue new sales opportunities.
Integrated management of customer information and response histories
All customer data and past interactions are managed in a unified system.
Operability optimized to contact center operation
The system's design and functions are specifically tailored for contact center workflows.
Talk script function
Provides agents with guided scripts for customer interactions.
Flexibility in system integration
FastHelp can be integrated with other existing systems.
FastChat (web chat)
Includes a built-in web chat feature for direct customer communication.
Concurrent user base fee
Pricing is based on the number of agents using the system simultaneously.
Ticket management
The system includes features for creating, tracking, and resolving customer issues through a ticketing system.
Security Compliance (privilege, workflow)
Offers security features related to user permissions and process management.
Maximize employee productivity (single screen)
The single-screen interface aims to improve agent efficiency.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

1
Countries served
2
Interface languages
9
Billing currencies

Available in

japan

Interface languages

Englishjapanese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇮🇳INR🇷🇺RUB

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