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FastTrack Helpdesk

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Software Status:Active

About FastTrack Helpdesk

FastTrack Helpdesk is a helpdesk software from FMDirect designed to manage customer support efficiently. It provides ticket management, knowledge base integration, and reporting tools so teams can respond to inquiries effectively. FastTrack Helpdesk allows users to track issues, create self-service resources, and analyze support data to improve response times. The platform features real-time collaboration tools to ensure team members can communicate effectively while handling customer requests. Key capabilities: ticket management knowledge base reporting tools real-time collaboration user management Best for: support teams that need to simplify customer query resolution.

FastTrack Helpdesk Details

Vendor
FMDirect
Year Launched
2001
Location
Suite 5, Rauter House, 1 Sybron Way, Millbrook Industrial Estate, Crowborough, East Sussex, TN6 3DZ, United Kingdom
Deployment
cloud, on premise, windows
Training Options
videos
Countries Served
United Kingdom
Languages
English
Users
SME to mid‑size organizations (facilities management teams, contractors, property maintenance departments)
Industries Served
Facilities Management, Property/Real Estate Services (FM teams)
Tags
Facility Management, Helpdesk, FastTrack Helpdesk

FastTrack Helpdesk's In-App Market Place

Does FastTrack Helpdesk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£)

Pros & Cons

  • Flexible access across Windows, web, and mobile devices allows both office and field teams to operate efficiently.
  • Comprehensive parts, labour, and stock tracking helps reduce waste and control costs effectively.
  • SLA and KPI monitoring ensures contractor accountability and improves service reliability.
  • Optional modules like the email scanner allow tailoring of the software to organizational needs.
  • Built-in reporting and advanced invoicing streamline administrative work and save time.
  • Pricing plans are not disclosed online, requiring direct contact for cost information.
  • No marketplace for third-party add-ons limits customization and extension options.
  • International availability and support are unclear; may be UK-centric.
  • Live chat or chatbot support is not available, potentially slowing real-time assistance.
  • Community forums are not provided, limiting peer-to-peer help.
  • Integration options are not documented, possibly limiting connectivity with other tools.

FastTrack Helpdesk's Support Options

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