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FeedbackExpress

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Software Status:Active

About FeedbackExpress

FeedbackExpress is a feedback management software from FeedbackExpress that helps businesses collect and analyze customer feedback. It includes tools for survey creation, data reporting, and response management so organizations can understand customer satisfaction and make informed decisions. The platform provides customizable surveys, real-time analytics, and automated follow-up processes, allowing users to gather insights efficiently and improve product offerings. FeedbackExpress can integrate with various CRM systems, ensuring that user data is organized and actionable. Key capabilities: survey creation data reporting response management real-time analytics CRM integration Best for: businesses that need to gather and analyze customer feedback effectively.

FeedbackExpress Details

Vendor
FeedbackExpress
Year Launched
2002
Location
345 Park Ave #1702, New York, NY 10154, United States
Deployment
cloud
Training Options
documentation, videos
Countries Served
All Countries
Languages
English, French, German, Spanish, Italian, Dutch, Portuguese, Chinese (Simplified), Japanese, Russian, Turkish, Korean, Arabic, Swedish, Danish, Norwegian, Finnish, Polish, Hungarian, Czech, Slovak.
Users
Admins, Customer Support Representatives, Marketplace Sellers, E-commerce Managers, Online Retailers, Operations Managers
Industries Served
Ecommerce, Retail, Logistics, Manufacturing, Automotive
Tags
Customer Experience

FeedbackExpress's In-App Market Place

Does FeedbackExpress have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), SGD (S$), HKD (HK$), NZD (NZ$), SEK (kr), DKK (kr), NOK (kr), PLN (zł), CZK (Kč), HUF (Ft), BGN (лв), RON (lei), HRK (kn), TRY (₺), RUB (₽), INR (₹)

Pros & Cons

  • Smart targeting and automation significantly boost the volume of positive feedback.
  • Automates the entire feedback request process, freeing up valuable time for sellers.
  • Official partnership with Amazon and eBay ensures adherence to platform rules, reducing risk.
  • Consistently generates positive reviews, enhancing brand reputation and credibility.
  • Provides detailed reports to optimize feedback strategies and identify areas for improvement.
  • While a pro, over-reliance could lead to generic messages if not properly personalized.
  • Frequent requests, even targeted, could annoy some customers if not managed well.
  • As a specialized tool, it comes with a recurring subscription cost, which might be a barrier for very small businesses.
  • While designed for ease of use, mastering all customization and targeting options might require some initial effort.

FeedbackExpress's Support Options

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