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Feedbackstr

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Software Status:Active

About Feedbackstr

Feedbackstr is a customer satisfaction monitoring platform from Spectos that focuses on improving customer satisfaction. It provides transit time monitoring, real-time tracking, and customer use monitoring so businesses can gain valuable insights into their customer interactions. This platform helps organizations understand customer feedback and addresses pain points effectively. Feedbackstr also includes a partner management system and supports business process outsourcing to ensure comprehensive management of customer relationships. Key capabilities: transit time monitoring real-time tracking customer use monitoring partner management system business process outsourcing Best for: businesses that need to monitor and improve customer satisfaction levels.

Feedbackstr Details

Vendor
Spectos
Year Launched
2001
Location
Käthe-Kollwitz-Ufer 91 01309 Dresden Germany
Deployment
cloud
Training Options
videos, demo
Countries Served
All Countries
Languages
English, German, French, Spanish, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean
Users
Customer Experience Managers, Operations Managers, Logistics Coordinators, eCommerce Managers, Quality Assurance Specialists, Transportation Planners, Business Analysts, Service Improvement Consultants, Call Center Supervisors, Marketing Analysts
Industries Served
Postal & Parcel Services, eCommerce, Mobility & Transportation, Logistics & Supply Chain, Public Transport, Healthcare, Higher Education, Retail, Telecommunications, Hospitality
Tags
Survey, Spectos

Feedbackstr's In-App Market Place

Does Feedbackstr have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), SGD (S$), HKD (HK$), SEK (kr).

Pros & Cons

  • Comprehensive Monitoring: Tracks customer satisfaction across various industries, including postal services, e-commerce, and mobility.
  • Real-Time Insights: Allows businesses to quickly identify customer concerns and take action.
  • Multi-Channel Feedback Collection: Gathers input from surveys, reviews, and direct feedback for a well-rounded view.
  • Industry-Specific Solutions: Offers tailored tools for logistics, supply chain, and public services.
  • Benchmarking Capabilities: Helps businesses compare customer satisfaction trends against competitors.
  • Case Studies & Resources: Provides examples and guides to help businesses improve customer experience.
  • Potential Complexity in Setup: Implementing continuous monitoring may require integration with existing business processes.
  • Dependence on Customer Engagement: Relies on customers actively sharing feedback for meaningful insights.
  • Industry-Focused Features: May not be as beneficial for companies outside logistics, e-commerce, and mobility sectors.

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