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FeedbacQ

by Wiinnova Software Labs
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ActiveAvailable globally
Quick facts
VendorWiinnova Software Labs
Year launched
StatusActive
LocationVatika Business Centre, Tower B, 14th Floor, Golf Course Road, Sector 54, Gurugram, Haryana 122002, India.
Countries servedGlobal
Languages11
Integrations12+
Free tier
Free trial
Contact sales

About FeedbacQ

FeedbacQ is a feedback management software from Wiinnova Software Labs that supports organizations in collecting and analyzing feedback. It provides features such as customizable surveys, real-time analytics, and user segmentation so businesses can gain insights into customer opinions and improve their services. The software allows users to create tailored surveys to target specific demographics, analyze feedback trends with built-in analytics tools, and segment responses for detailed insights. With FeedbacQ, organizations can effectively monitor customer satisfaction and make informed decisions based on actual feedback. Key capabilities: customizable surveys real-time analytics user segmentation feedback reporting integration with other tools Best for: organizations that need to manage and analyze customer feedback efficiently.

FeedbacQ by Zonka Feedback is a comprehensive survey software designed to help businesses measure and improve customer satisfaction. With its standout features like real-time feedback collection, customizable surveys, and in-depth analytics, FeedbacQ aims to streamline the feedback process and provide actionable insights for businesses. The user interface of FeedbacQ is intuitive and user-friendly, making it easy for users to create and distribute surveys. The drag-and-drop survey builder allows users to customize survey questions and design templates according to their branding requirements. The dashboard provides a snapshot of key metrics, making it convenient for users to track feedback trends and identify areas for improvement. One of the core functionalities that sets FeedbacQ apart from its competitors is its ability to collect feedback in real time. This feature allows businesses to capture customer feedback at the point of interaction, enabling them to address issues immediately and improve customer satisfaction. Additionally, the platform offers advanced analytics tools that provide detailed insights into customer feedback, enabling businesses to make informed decisions based on data-driven insights.

Pros & Cons

What users like

No pros captured yet.

What users flag
  • Limited customization options for survey designs
  • Steep learning curve for first-time users
  • Limited integrations with other software or platforms
  • Lack of advanced reporting and analytics features
  • Inconsistent customer support response times

Features

Key features

Real-time feedback collection, Customizable surveys, Automated feedback alerts, Multichannel feedback collection, Advanced reporting and analytics, Offline feedback collection, Integration with CRM systems, Interactive dashboard, Net Promoter Score (NPS) tracking, Customer feedback trends analysis.

Additional features

Customer Satisfaction Measurement, Survey Creation, Real-time Monitoring, Customizable Feedback Forms, Multichannel Feedback Collection, Net Promoter Score (NPS) Tracking, Trend Analysis, Performance Reporting, Actionable Insights, Automated Alerts.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
11
Interface languages
6
Billing currencies

Interface languages

FeedbacQ in category Customer SatisfactionSurvey by Zonka Feedback is available in EnglishSpanishFrenchGermanItalianPortugueseDutchRussianJapaneseChinese.

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇮🇳INR

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