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Software Status:Active

About Feelingstream

Feelingstream is a conversational analytics software from Feelingstream that provides valuable customer insights, automates manual tasks, and increases customer service quality. It combines features like sales boosting, efficiency increase, and customer service quality improvement to help businesses make informed decisions. This platform is designed for industries such as insurance, banking, telecom, and utilities, offering a comprehensive approach to understanding customer interactions. Organizations can use Feelingstream to access essential data that drives improvements in service delivery and operational efficiency. Key capabilities: customer insights automation tools sales analytics efficiency tracking quality assessment Best for: companies in customer-facing industries that need to improve service delivery and gain insights into customer behavior.

Feelingstream Details

Vendor
Feelingstream
Year Launched
2015
Location
Tallinn Tallinn, EE
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Finnish, Swedish, Norwegian.
Users
Customer service agents, data analysts, business strategists, quality assurance teams, and marketing managers.
Industries Served
Insurance, Banking, Telecom, Utility
Tags
Customer feedback, conversation analytics, AI, speech-to-text, automation, customer service, operational efficiency.

Feelingstream's In-App Market Place

Does Feelingstream have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Eur (€), Usd ($), Gbp (£), Jpy (¥), Aud (A$), Cad (C$), Chf (Fr), Cny (¥), Sek (kr), Nzd (Nz$)

Pros & Cons

  • Accelerates decision-making with rapid insights.
  • Reduces manual effort with automation.
  • Enhances customer experience via detailed analytics.
  • Ensures data security and compliance.
  • Supports multiple communication channels and languages.
  • Implementation may require integration effort.
  • Heavily reliant on consistent conversation volume.
  • Training and onboarding are necessary for optimal use.
  • Advanced features may require additional configuration.

Feelingstream's Support Options

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