About FellaFeeds
FellaFeeds is a customer feedback software from FellaFeeds that helps businesses collect feedback digitally. It provides support for Android devices, iOS devices, SMS surveys, and web surveys so businesses can gather insights from various channels. This platform enables users to create customized feedback apps and surveys in under five minutes, facilitating faster decision-making. The app also includes email marketing features to engage customers effectively. With real-time feedback reports, organizations can analyze responses and take timely action. Key capabilities: Android devices iOS devices Email Marketing SMS Survey Web Survey Best for: businesses that need to gather and analyze customer feedback promptly.
FellaFeeds is a customer experience software designed to help businesses collect, analyze, and act on customer feedback to enhance satisfaction and loyalty. It provides a comprehensive suite of tools for creating surveys, managing feedback channels, and generating actionable insights, ensuring businesses can understand and respond to customer needs effectively. The platform supports multi-channel feedback collection, survey management, and trend analysis, allowing businesses to engage with customers through various touchpoints such as email, web, and mobile. Additionally, FellaFeeds enables businesses to send promotional messages via WhatsApp, SMS, and recall text messaging, further enhancing customer engagement. The user interface of FellaFeeds is designed to be intuitive, but some users have noted that it is not entirely user-friendly. While the software offers a range of customizable templates and feedback forms, navigation could be improved to make it more accessible for users unfamiliar with customer experience software. The dashboard provides real-time notifications and engagement tracking, ensuring businesses can promptly address customer concerns. However, some users have expressed a desire for a more streamlined interface that enhances usability.
Pros & Cons
- +1. Multi-channel feedback collection allows comprehensive reach to customers.
- +2. Real-time analytics and alerts enable swift action on customer feedback.
- +3. Integrated loyalty and referral programs boost customer retention and acquisition.
- +4. Automated social media and SMS features streamline marketing efforts.
- −1. The software is described as not user-friendly, indicating a potential learning curve.
- −2. Ease of use is a recurring concern, suggesting it could be difficult for staff to navigate.
- −3. A desire for simpler usability implies a need for interface improvements.
- −4. The system's complexity might hinder quick adoption for new users.
Features
Key features
- 1. Multi-Channel Feedback Collection
- FellaFeeds stands out by offering diverse methods for collecting feedback, including dedicated apps for iPad, Android tablets, and kiosks, as well as online surveys (web, email, SMS). This ensures businesses can reach customers wherever they are.
- 2. Actionable NPS and CSAT
- The software goes beyond simple data collection by actively providing Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) evaluations. This allows businesses to gauge customer loyalty and satisfaction effectively and take informed actions.
- 3. Real-Time Feedback Reports and Alerts
- FellaFeeds provides instant updates on feedback received through a real-time dashboard and sends immediate alerts for negative feedback. This empowers businesses to respond quickly to customer issues and improve experiences.
- 4. Integrated Customer Loyalty and Referral Programs
- Unique to FellaFeeds are its built-in customer loyalty and referral programs. These features enable businesses to reward repeat customers and incentivize referrals, directly contributing to customer retention and acquisition.
- 5. Automated Social Media Push & SMS Messaging
- The ability to automatically push customer reviews to social media and automate SMS messaging for various events and promotions significantly streamlines marketing efforts. This saves businesses time and resources while boosting brand visibility.
Additional features
- 1. Customized Feedback App Creation
- Users can create tailored feedback apps to collect surveys from customers, patients, and employees.
- 2. Android or iOS Based Feedback App
- The software functions as a dedicated feedback application for both Android and iOS devices.
- 3. Kiosk Feedback Software
- FellaFeeds supports collecting feedback via kiosk setups.
- 4. Email and SMS Feedbacks
- Feedback can be gathered through email and SMS surveys.
- 5. Online Feedback
- The platform allows for collecting feedback through online channels, including web surveys.
- 6. Multi-Channel Customer Feedback App
- It supports various devices like iPad, Android Tablets, Kiosks, iPhone, and Android Phones for feedback collection.
- 7. Feedback via Email, SMS, and Web Survey
- Collects feedback through online survey links, embedded surveys, and offers tools for creating Email and SMS surveys via APIs.
- 8. Actionable Feedback App with NPS and CSAT
- Enables sending surveys with NPS questions and provides instant NPS score updates, along with detailed NPS and CSAT reports.
- 9. Customer Satisfaction Score (CSAT) Survey
- Offers customizable surveys using various formats (Matrix, Emoticons, Sliders) to measure customer satisfaction.
- 10. Real-Time Feedback Reports and Action
- Provides immediate insights and data that can be used to make business decisions and save money.
- 11. Customer Feedback App (detailed)
- Collects feedback, identifies scores, sends communications (e.g., review links, discount coupons for negative feedback), and alerts concerned persons on negative feedback.
- 12. Smooth CRM
- Provides instant updates of NPS scores on a dashboard for tracking brand growth, displaying customer retention, unique customers, and real-time analytics.
- 13. Customer Loyalty Program
- Helps retain customers by rewarding them with points for desired actions or repeat purchases, trackable through the feedback app.
- 14. Referral Program
- Promotes business growth by allowing customers to refer stores to friends/family for a percentage of their bill.
Pricing
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About FellaFeeds
FellaFeeds is a customer feedback software from FellaFeeds that helps businesses collect feedback digitally. It provides support for Android devices, iOS devices, SMS surveys, and web surveys so businesses can gather insights from various channels. This platform enables users to create customized feedback apps and surveys in under five minutes, facilitating faster decision-making. The app also includes email marketing features to engage customers effectively. With real-time feedback reports, organizations can analyze responses and take timely action. Key capabilities: Android devices iOS devices Email Marketing SMS Survey Web Survey Best for: businesses that need to gather and analyze customer feedback promptly.
FellaFeeds Details
FellaFeeds's In-App Market Place
Does FellaFeeds have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (Fr), CNY (¥), INR (₹), MXN (Mex$), SGD (S$)
Pros & Cons
- 1. Multi-channel feedback collection allows comprehensive reach to customers.
- 2. Real-time analytics and alerts enable swift action on customer feedback.
- 3. Integrated loyalty and referral programs boost customer retention and acquisition.
- 4. Automated social media and SMS features streamline marketing efforts.
- 1. The software is described as not user-friendly, indicating a potential learning curve.
- 2. Ease of use is a recurring concern, suggesting it could be difficult for staff to navigate.
- 3. A desire for simpler usability implies a need for interface improvements.
- 4. The system's complexity might hinder quick adoption for new users.
FellaFeeds's Support Options
Email Address
team@fellafeeds.comContact
+91 99904 06244FellaFeeds's Alternatives
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