About FIDELITY WEB 2.0
FIDELITY WEB 2.0 is a fidelity system software/platform from Tesis Informatica that supports franchises and chain stores. It combines online subscriptions, service discovery, and fidelity maps so businesses can effectively manage customer loyalty programs. This solution is specifically designed for franchise operations, allowing for easy integration and management of various loyalty initiatives. Additionally, it provides insights into customer engagement through detailed tracking of subscriptions and usage of fidelity cards. Key capabilities: online subscriptions service discovery fidelity maps user management reporting tools Best for: businesses in the franchise and retail sectors that need to implement and manage comprehensive customer loyalty programs.
FIDELITY WEB 2.0 by Tesis Informatica is a customer loyalty and engagement platform designed to help retail businesses cultivate long-term relationships with their customers. Developed in Italy, it is particularly tailored for small to medium-sized retailers looking for a robust loyalty program without complex integration requirements. The platform’s core purpose is to simplify the process of rewarding customer behavior through point-based programs, personalized promotions, digital cards, and data-driven marketing insights. Notably, FIDELITY WEB 2.0 offers complete control over loyalty logic, promotional campaigns, and customer communications in a centralized web-based environment. The interface of FIDELITY WEB 2.0 is clean and functional, featuring a dashboard-driven layout that provides instant access to key metrics such as active promotions, customer point balances, and reward redemptions. While the UI may not be as flashy as some modern SaaS platforms, it compensates with clarity and utility. Users can quickly navigate through various sections like customer profiles, campaign creation, and reports.
Pros & Cons
- +Offers a robust set of features for managing customer loyalty programs.
- +Supports both physical and virtual fidelity cards, catering to diverse customer preferences.
- +Provides online training, helpline, and telematic assistance, ensuring user support.
- +Features like automated deadlines and movements recording without a card enhance efficiency.
- +Offers different license durations, allowing businesses to choose based on their needs and budget.
- −Requires a significant one-time activation fee separate from the recurring license cost.
- −The listed prices are for a single store, implying additional costs for multiple locations.
- −The barcode reader is on loan, not owned, and needs to be redeemed or returned upon renewal.
- −All prices are listed without VAT, meaning the final cost will be higher.
Features
Key features
- Custom Fidelity Cards & Barcode Reader
- The software provides 100 custom fidelity cards with barcodes and the business name, along with a barcode reader on free loan. This streamlines the process of issuing loyalty cards and scanning them for transactions, making customer identification and loyalty program participation easy.
- Automated Deadlines & Subscriptions Management
- This feature allows businesses to automatically track and manage deadlines for subscriptions and loyalty programs. It helps in efficiently handling recurring memberships and ensuring timely renewals or expiration notifications.
- Virtual Card Functionality
- In addition to physical cards, the software supports virtual cards. This offers flexibility for customers who prefer digital solutions and can enhance the convenience of participating in the loyalty program.
- Online Staff Training & Telematic Assistance
- The inclusion of online staff training and telematic assistance ensures that businesses and their employees can effectively learn and troubleshoot the software. This provides crucial support for smooth operation and quick problem resolution.
- Movements Recording Without Card
- This feature allows for the recording of customer movements or transactions even when a physical card is not present. This is beneficial for situations where a customer might forget their card, ensuring that their activity can still be tracked within the loyalty system.
Additional features
- Online staff training
- Provides instruction and guidance for staff on how to use the software effectively.
- Helpline
- Offers direct phone support for assistance with software-related issues.
- Telematic assistance
- Provides remote technical support for troubleshooting and resolving software problems.
- 100 custom Fidelity card with barcode and business name
- Supplies a hundred personalized loyalty cards featuring barcodes and the business's branding.
- Barcode reader on free loan for the term of the license
- Offers a barcode scanner for use throughout the duration of the software license, to be redeemed or returned upon renewal.
- Operators management
- Allows for the administration and control of different user accounts and their permissions within the software.
- Virtual card
- Enables the use of digital loyalty cards, accessible via mobile devices or other digital platforms.
- Subscriptions management
- Facilitates the administration of customer subscriptions, including tracking status and renewal dates.
- Automated deadlines
- Automatically manages and notifies users about important dates and expiration periods related to subscriptions or promotions.
- Movements recording without card
- Permits the logging of customer activities or transactions even if a physical loyalty card is not scanned or presented.
- Anomaly report
- Generates reports highlighting unusual or problematic activities within the system, aiding in fraud detection or error correction.
- Members range
- Likely refers to the ability to categorize or segment members based on certain criteria.
- Temporary promos
- Enables the creation and management of short-term promotional offers for members.
- Hosting & domain
- Includes web hosting services and a domain name for the software's online presence.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About FIDELITY WEB 2.0
FIDELITY WEB 2.0 is a fidelity system software/platform from Tesis Informatica that supports franchises and chain stores. It combines online subscriptions, service discovery, and fidelity maps so businesses can effectively manage customer loyalty programs. This solution is specifically designed for franchise operations, allowing for easy integration and management of various loyalty initiatives. Additionally, it provides insights into customer engagement through detailed tracking of subscriptions and usage of fidelity cards. Key capabilities: online subscriptions service discovery fidelity maps user management reporting tools Best for: businesses in the franchise and retail sectors that need to implement and manage comprehensive customer loyalty programs.
FIDELITY WEB 2.0 Details
FIDELITY WEB 2.0's In-App Market Place
Does FIDELITY WEB 2.0 have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), INR (₹), KRW (₩)
Pros & Cons
- Offers a robust set of features for managing customer loyalty programs.
- Supports both physical and virtual fidelity cards, catering to diverse customer preferences.
- Provides online training, helpline, and telematic assistance, ensuring user support.
- Features like automated deadlines and movements recording without a card enhance efficiency.
- Offers different license durations, allowing businesses to choose based on their needs and budget.
- Requires a significant one-time activation fee separate from the recurring license cost.
- The listed prices are for a single store, implying additional costs for multiple locations.
- The barcode reader is on loan, not owned, and needs to be redeemed or returned upon renewal.
- All prices are listed without VAT, meaning the final cost will be higher.
FIDELITY WEB 2.0's Support Options
Email Address
info@tesisinformatica.comContact
(+39) 011 7493952FIDELITY WEB 2.0's Alternatives
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