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FidelityEHR

by FidelityEHR · Since 2013
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Active1+ countriesCloud
Quick facts
VendorFidelityEHR
Year launched2013
StatusActive
Location3900 PASEO DEL SOL OFFICE C-12, Santa Fe, New Mexico 87507, US
Countries served1+
Languages1
Integrations
Free tier
Free trial
Contact salesYES

About FidelityEHR

FidelityEHR is a behavioral health EHR software from FidelityEHR that improves behavioral health outcomes and reduces risk through a user-friendly, team-based platform for care coordination. It includes features such as wraparound principles integration, customizable care plans, and reporting tools so providers can deliver person-centered care efficiently. This software supports interdisciplinary collaboration and data sharing, allowing teams to coordinate efforts more effectively. FidelityEHR's design focuses on improving communication among providers, clients, and caregivers. Key capabilities: wraparound principles integration customizable care plans reporting tools interdisciplinary collaboration data sharing Best for: behavioral health organizations that need efficient care coordination and management solutions.

FidelityEHR by FidelityEHR Solutions, is a specialized electronic health record system designed to support behavioral health and care coordination across diverse healthcare settings. The software’s user interface is clean and intuitive, built with a focus on team-based workflows and wraparound care principles. Navigation is streamlined, allowing users to move efficiently between modules such as documentation, billing, scheduling, and reporting. Its design supports multi-level access, making it easy for providers, care managers, and administrators to collaborate without confusion. Functionally, FidelityEHR offers a robust suite of tools tailored to behavioral health and complex care needs. It includes electronic charting, treatment planning, secure messaging, and patient scheduling. One of its standout features is its support for high-fidelity care coordination, which enables personalized progress tracking and team-based planning. The platform also emphasizes data-driven decision-making, offering detailed reporting and analytics that help agencies meet regulatory and performance benchmarks. Its ability to adapt workflows to specific organizational needs sets it apart from more rigid EHR systems. In terms of performance, FidelityEHR is reliable and responsive.

Pros & Cons

What users like
  • +The software is great for scheduling, billing, and tracking employee and client information.
  • +Users find the customer service to be fantastic and responsive.
  • +The system is highly effective for data reporting and audit scores.
  • +It offers a variety of customizable templates that are easy to use.
  • +The platform is a cost-effective solution with streamlined billing processes.
What users flag
  • The system can sometimes lag or crash, which is frustrating for users.
  • It requires training for new users, which can be a hurdle for new businesses.
  • The software lacks proper accounting to export transactions into external software.
  • The code management functionality could be improved for better performance.
  • There were some reported compatibility issues with existing systems during setup.

Features

Key features

Electronic Medical Records (EMR) – Centralized patient data for faster access and better clinical decisions.
Billing & Revenue Cycle Management – Automates invoicing, claims processing, and financial tracking.
Inventory & Pharmacy Control – Manages stock levels, prescriptions, and procurement seamlessly.
Appointment & Scheduling System – Coordinates patient bookings and resource allocation efficiently.
Role-Based Access Control – Ensures secure data handling with customized user permissions.
Modular Architecture – Allows hospitals to deploy only the modules they need, with room to scale.

Additional features

Laboratory Information System (LIS) – Streamlines lab test orders, results, and reporting.
Radiology Information System (RIS) – Integrates imaging workflows with patient records.
Operation Theatre Management – Organizes surgical schedules, documentation, and team coordination.
Nursing & Ward Management – Supports daily care routines and patient monitoring.
MIS & Analytics Dashboard – Provides real-time insights for hospital administrators.
Mobile & Web Access – Enables remote access for clinicians and staff across devices.

Pricing

Free trial
Free version
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Countries & Languages

1
Countries served
1
Interface languages
1
Billing currencies

Available in

United States

Interface languages

English

Billing currencies

🇺🇸USD

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