About FireHawk Funerals
FireHawk Funerals is a funeral service platform from FireHawk that provides comprehensive funeral planning solutions. It includes personalized service options, memorial planning tools, and grief support resources so families can navigate the end-of-life process with care. The platform offers online tributes, customizable service arrangements, and coordination with local service providers. Additionally, it features extensive resources on grief and loss to support families during difficult times. Key capabilities: personalized service options memorial planning tools grief support resources online tributes customizable arrangements Best for: families and individuals that need assistance in planning funerals and memorial services.
Firehawk Funerals is a modern, cloud-based CRM and Funeral Management System (FMS) hybrid that distinguishes itself as a "digital partner" for the death care industry. Its key advantages are its unlimited user model, single-point data entry, and a unique vertical integration with its own Design Agency for memorialization and marketing materials. With strong integrations into major accounting systems and advanced internal features like QR Code mortuary tagging, Firehawk is an excellent, scalable choice for mid-sized to large funeral home groups and multi-site operators seeking a unified system to manage operations, financials, and digital outreach. However, the per-case pricing model may require careful budgeting, and smaller firms might find the comprehensive feature set overwhelming.
Pros & Cons
- +Improves accuracy and staff communication in the mortuary and preparation areas.
- +Offers a restful API and integrates seamlessly with top accounting software
- +Provides a unique value by pairing core FMS with an in-house design and marketing agency
- +Highly cost-effective for larger teams or multi-site operations
- −Limited integration with other popular funeral industry software platforms
- −The platform's extensive features are too complex for a very small, single-director funeral home.
- −Its primary support is in the Australian Market
Features
Key features
- Combined CRM & FMS Platform (Single-Point Data Entry)
- The system is built as a CRM and FMS hybrid, allowing staff to enter case information once and have it seamlessly populate all documents, accounting, and forms, eliminating double entries.
- Unlimited Users Model
- The pricing structure supports unlimited users out of the box, ensuring that all staff—from first-call to administration—can access and update vital information simultaneously without incurring extra per-seat costs.
- Integrated Memorialization and Design Services
- Uniquely offers a bespoke Funeral Design Agency service alongside the software, creating professional Tribute Pages, Live Streaming, social media graphics, and printed materials (e.g., Orders of Service).
- Mortuary Tracking with QR Code Tagging
- Utilizes QR Code Tagging for individuals in the mortuary, crematorium, and transfer processes, allowing staff to use devices for correct identification and real-time tracking, enhancing safety and compliance.
- Extensive Accounting and Partner Integrations
- Offers seamless, no-double-entry integration with major accounting platforms including QuickBooks, Xero, MYOB, and Sage, alongside other partners like Slack, ASD, and WooCommerce.
Additional features
- PDF Form Suite
- Suite of PDF exportable forms (internal and external) to support At-Need and Pre-Need arrangements.
- External Display Screens
- Visual displays for First Call, Coordination, Mortuary, Departure, and Admin screens throughout the funeral home.
- Client Interactions & Signature Capture
- External family link for gathering pre-arrangement information and digital signature capture on any device.
- Task Management and Workflow
- Tools to organize teams, manage staff workflow, and centrally visualize the entire task list.
- Inventory Management
- Features for tracking stock location, producing purchase orders, and sales of stock within the CRM.
- Calendar Integration
- Integrated online calendar to keep teams organized and in sync.
- Customized Reporting
- Standard reports built from reportable fields, customized to the funeral home's requirements.
- Multi-Location/Multi-Brand Support
- Ability to manage multiple locations and different brands/teams right out of the box.
- Real-Time Database
- Instantaneous data changes delivered in real-time to all users.
- FireHawk CRM App
- Dedicated iPhone App interface for commonly used functions on the go (calls, push notifications, NFC tag support).
Pricing
Countries & Languages
Interface languages
Billing currencies
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About FireHawk Funerals
FireHawk Funerals is a funeral service platform from FireHawk that provides comprehensive funeral planning solutions. It includes personalized service options, memorial planning tools, and grief support resources so families can navigate the end-of-life process with care. The platform offers online tributes, customizable service arrangements, and coordination with local service providers. Additionally, it features extensive resources on grief and loss to support families during difficult times. Key capabilities: personalized service options memorial planning tools grief support resources online tributes customizable arrangements Best for: families and individuals that need assistance in planning funerals and memorial services.
FireHawk Funerals Details
FireHawk Funerals's In-App Market Place
Does FireHawk Funerals have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Aud ($)
Pros & Cons
- Improves accuracy and staff communication in the mortuary and preparation areas.
- Offers a restful API and integrates seamlessly with top accounting software
- Provides a unique value by pairing core FMS with an in-house design and marketing agency
- Highly cost-effective for larger teams or multi-site operations
- Limited integration with other popular funeral industry software platforms
- The platform's extensive features are too complex for a very small, single-director funeral home.
- Its primary support is in the Australian Market
FireHawk Funerals's Support Options
Email Address
us@firehawk.digitalContact
(02) 9199 8780FireHawk Funerals's Alternatives
The Director’s Assistant® Web
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MemorialSoft
MemorialSoft is a web site software from MemorialSoft that provides obituary management for funeral homes.…
FuneraLogic
FuneraLogic is a collaboration software platform from Funeral Works designed for funeral homes. It combines…
