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About First Due

First Due is a records management software platform from First Due that supports fire and EMS operations. It combines pre-incident planning, incident reporting, and data analytics so organizations can manage their entire operations efficiently. This software uses artificial intelligence to improve decision-making and operational effectiveness. First Due facilitates comprehensive reporting and integrates with various systems to unify data across different departments. Key capabilities: pre-incident planning incident reporting data analytics real-time reporting system integration Best for: fire and EMS agencies that need simplified records management and operational oversight.

First Due Details

Vendor
First Due
Year Launched
2016
Location
Garden City, NY 11530, US
Deployment
cloud, ios, android
Training Options
documentation, videos, live online, in person
Countries Served
USA, Canada
Languages
English
Users
Fire chiefs, EMS administrators, first responders, compliance officers, public safety managers; both small volunteer agencies and large municipal/federal agencies
Industries Served
Fire departments, EMS agencies, law enforcement agencies, public safety, first responders
Tags
fire & EMS, records management, ePCR, incident reporting, scheduling, personnel, inventory, fire prevention, mapping, response, community engagement, analytics

First Due's In-App Market Place

Does First Due have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (Fr), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN ($)

Pros & Cons

  • Robust and comprehensive suite for all Fire/EMS operations
  • Cloud-native with mobile access across devices
  • Strong mapping, pre-incident planning, and hydrant management tools
  • Scalable for small to large agencies
  • Continuous innovation and large customer base
  • Some features reportedly still under development or less polished
  • Mobile app performance and responsiveness issues for some users
  • Delays in data sync / dispatch data arrival in certain scenarios
  • User feedback reports usability and stability bugs
  • Integration/customization for non-U.S. regulatory environments can be challenging

First Due's Support Options

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