About First Due
First Due is a records management software platform from First Due that supports fire and EMS operations. It combines pre-incident planning, incident reporting, and data analytics so organizations can manage their entire operations efficiently. This software uses artificial intelligence to improve decision-making and operational effectiveness. First Due facilitates comprehensive reporting and integrates with various systems to unify data across different departments. Key capabilities: pre-incident planning incident reporting data analytics real-time reporting system integration Best for: fire and EMS agencies that need simplified records management and operational oversight.
First Due stands out as a modern, end-to-end solution tailored for Fire & EMS agencies, consolidating many formerly fragmented systems into a unified platform. Since its founding in 2016, it has expanded from pre-incident planning tools into a full suite covering incident reporting, scheduling, asset tracking, hydrants, training, and community engagement. The cloud-native design ensures responders and command staff can access needed data from any device, enhancing situational awareness and reducing lag time between field operations and reporting. Its strong mapping, inspections, and compliance modules help agencies satisfy regulatory obligations more efficiently. On the flip side, some departments report that certain modules are still evolving, with occasional performance lags or delayed dispatch data. Users desiring extreme reliability or tailored regulatory compliance outside the U.S. might find the implementation smoother with careful planning. Overall, First Due represents a compelling choice for agencies seeking to modernize operations under a single platform, trading off some module polish for the benefits of breadth, integration, and innovation.
Pros & Cons
- +Robust and comprehensive suite for all Fire/EMS operations
- +Cloud-native with mobile access across devices
- +Strong mapping, pre-incident planning, and hydrant management tools
- +Scalable for small to large agencies
- +Continuous innovation and large customer base
- −Some features reportedly still under development or less polished
- −Mobile app performance and responsiveness issues for some users
- −Delays in data sync / dispatch data arrival in certain scenarios
- −User feedback reports usability and stability bugs
- −Integration/customization for non-U.S. regulatory environments can be challenging
Features
Key features
- Unified Platform
- Combines multiple mission-critical public safety functions in one system to remove silos.
- Incident & ePCR Reporting
- Create, manage, and document incidents and patient care reports digitally.
- Pre-Incident Planning & Mapping
- Tools to map, plan pre-incident scenarios, draw maps, annotate hydrants, etc.
- Scheduling & Personnel Management
- Manage shifts, rostering, credentials, training, and personnel details.
- Assets & Inventory Management
- Track equipment, vehicles, supplies, perform checks and maintenance.
Additional features
- Fire Prevention / Inspections
- Manage inspections, permits, occupancy data, code compliance.
- Hydrant Management & Testing
- Track hydrant locations, testing, maintenance, and mapping.
- Mobile Responder App
- Access functions from mobile devices, view routes, incident status, responder communication.
- Community Engagement
- Tools for interacting with residents/businesses (portals, notifications, outreach).
- Training & Certifications
- Track training classes, certifications, re-certification, compliance.
- Incident Command & Response Tools
- Live timers, resource assignment, after-action reporting.
- Data & Analytics / Reporting
- Turnkey & ad-hoc reporting, dashboards, metrics for response, prevention, and operations.
- Interoperability / Integrations
- CAD agnostic; integrates with dispatch/CAD systems, mapping services, etc.
- Compliance & Automation
- Helps meet reporting standards (e.g. NFIRS, NEMSIS) and automates repetitive tasks.
- Medication Management (for EMS)
- Track medications, controlled substances compliance.
- Health & Wellness
- Supports programs to manage responder wellness, certifications, fitness, etc.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About First Due
First Due is a records management software platform from First Due that supports fire and EMS operations. It combines pre-incident planning, incident reporting, and data analytics so organizations can manage their entire operations efficiently. This software uses artificial intelligence to improve decision-making and operational effectiveness. First Due facilitates comprehensive reporting and integrates with various systems to unify data across different departments. Key capabilities: pre-incident planning incident reporting data analytics real-time reporting system integration Best for: fire and EMS agencies that need simplified records management and operational oversight.
First Due Details
First Due's In-App Market Place
Does First Due have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (Fr), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN ($)
Pros & Cons
- Robust and comprehensive suite for all Fire/EMS operations
- Cloud-native with mobile access across devices
- Strong mapping, pre-incident planning, and hydrant management tools
- Scalable for small to large agencies
- Continuous innovation and large customer base
- Some features reportedly still under development or less polished
- Mobile app performance and responsiveness issues for some users
- Delays in data sync / dispatch data arrival in certain scenarios
- User feedback reports usability and stability bugs
- Integration/customization for non-U.S. regulatory environments can be challenging
First Due's Support Options
Email Address
info@firstduesizeup.comContact
(516) 689-8837Community Forums
https://www.firstdue.com/products/communityconnectFirst Due's Alternatives
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