About FirstResponse911
FirstResponse911 is an emergency response software from DataTech911 that supports public safety communication. It combines real-time incident management, resource allocation, and data reporting so agencies can respond effectively to emergencies. Designed for both small and large-scale operations, it helps simplify the workflow of first responders and ensures efficient communication between teams. The platform offers features like geographic information system (GIS) integration to visualize incidents, customizable reporting tools for thorough analysis, and mobile access to ensure field personnel stay connected. Key capabilities: real-time tracking resource management incident reporting mobile access GIS integration Best for: public safety agencies that need to manage emergency responses effectively.
FirstResponse911 is a powerful emergency data sharing system built to bridge communication gaps between public safety agencies, especially 9-1-1 call centers (PSAPs / ECCs) and response partners like EMS, fire, or private ambulance services. The system’s real strength lies in its ability to automatically route call data as it’s created, deliver continuous updates on incident changes (such as location shifts, address updates, or changes in priority), and ensure partner agencies acknowledge receipt. By integrating enriched location services (RapidSOS, what3words), and enabling custom filtering rules, FirstResponse911 helps dispatchers focus on critical emergency tasks rather than handling manual forwarding or radio calls. Users report that the software has significantly improved response times and reduced communication errors. While setup requires alignment with existing CAD systems and some tuning of rules, once implemented, the system delivers strong interoperability and situational awareness. Its annual subscription cost is moderate compared to the value generated in saved time and reduced risk of miscommunication, making it a strong option for public safety agencies in the U.S. seeking to modernize emergency data workflows.
Pros & Cons
- +Greatly improves real-time data sharing between 9-1-1 centers and partner agencies
- +Enhances situational awareness via enriched location and context data
- +Reduces manual communications, saving dispatcher time and lowering error risk
- +Scalable across agencies and high call volumes
- +Strong customer support and well-rated ease of use
- −Requires configuration / customization per agency / CAD system
- −Some learning curve during onboarding and system integration
- −Dependence on accurate rules / filters to avoid data overload or incorrect forwarding
- −Currently focused on U.S. regulatory and infrastructure context (may limit international applicability)
- −Might not provide every agency’s unique needs like mobile apps for responders in some cases
Features
Key features
- Continuous Incident Updates
- as a 9-1-1 call proceeds, changes (address, priority, notes) are automatically shared with partner agencies
- Selective Call Data Transfer
- ability to filter or limit which incident data is shared based on rules (area, time of day, priority, etc.)
- CAD-to-CAD Transfer
- direct transfer of call data between CAD systems so information is forwarded automatically without manual input
- Personnel Safety Alerts
- system monitors narrative for keywords (violent scene, weapons, hazards) to notify agencies of potential danger
- Integrated Location Services
- uses tools like RapidSOS, what3words, and Google Plus Codes to provide enhanced location data
Additional features
- Reporting & Auditing
- logs of transfers, acknowledgments, incidents; monthly summary reports; per-incident audit reports
- Automatic Routing based on Rules
- routes call data to partner agencies based on pre-defined policies / geography / priority
- Receipt Acknowledgement
- partner agencies confirm receipt of data; the system tracks and enforces acknowledgments
- Filtering / Rules for Data Sharing
- ability to configure which data is shared, when, and under what conditions
- Enhanced Location & Situation Data
- include extra information (from RapidSOS etc.), including caller location, medical info, alarm/building data when available
- Reduced Manual Communication
- eliminates or reduces phone/radio calls between PSAPs and partner agencies by automating data forward
- Support for High Call Volume / Multiple Agencies
- designed to handle many agencies, multiple municipalities seamlessly
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to FirstResponse911
RydeWizz
RydeWizz is a cloud-based software from RydeWizz that supports non-emergency medical transportation (NEMT) and emergency…
Rides To Health
Rides To Health is a transportation software from IT CURVES designed for non-emergency medical transportation…
.jpg){kind=small}
PEAC-WMD
PEAC-WMD is a chemical response software from AristaTek that assists first responders in hazardous materials…
.jpg){kind=small}
About FirstResponse911
FirstResponse911 is an emergency response software from DataTech911 that supports public safety communication. It combines real-time incident management, resource allocation, and data reporting so agencies can respond effectively to emergencies. Designed for both small and large-scale operations, it helps simplify the workflow of first responders and ensures efficient communication between teams. The platform offers features like geographic information system (GIS) integration to visualize incidents, customizable reporting tools for thorough analysis, and mobile access to ensure field personnel stay connected. Key capabilities: real-time tracking resource management incident reporting mobile access GIS integration Best for: public safety agencies that need to manage emergency responses effectively.
FirstResponse911 Details
FirstResponse911's In-App Market Place
Does FirstResponse911 have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), NZD (NZ$), JPY (¥), CNY (¥), INR (₹), RUB (₽)
Pros & Cons
- Greatly improves real-time data sharing between 9-1-1 centers and partner agencies
- Enhances situational awareness via enriched location and context data
- Reduces manual communications, saving dispatcher time and lowering error risk
- Scalable across agencies and high call volumes
- Strong customer support and well-rated ease of use
- Requires configuration / customization per agency / CAD system
- Some learning curve during onboarding and system integration
- Dependence on accurate rules / filters to avoid data overload or incorrect forwarding
- Currently focused on U.S. regulatory and infrastructure context (may limit international applicability)
- Might not provide every agency’s unique needs like mobile apps for responders in some cases
FirstResponse911's Support Options
Email Address
support@datatech911.comFirstResponse911's Alternatives
RydeWizz
RydeWizz is a cloud-based software from RydeWizz that supports non-emergency medical transportation (NEMT) and emergency…
Rides To Health
Rides To Health is a transportation software from IT CURVES designed for non-emergency medical transportation…
PEAC-WMD
PEAC-WMD is a chemical response software from AristaTek that assists first responders in hazardous materials…
.jpg&w=96&q=75){kind=small}
