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Software Status:Active

About FirstResponse911

FirstResponse911 is an emergency response software from DataTech911 that supports public safety communication. It combines real-time incident management, resource allocation, and data reporting so agencies can respond effectively to emergencies. Designed for both small and large-scale operations, it helps simplify the workflow of first responders and ensures efficient communication between teams. The platform offers features like geographic information system (GIS) integration to visualize incidents, customizable reporting tools for thorough analysis, and mobile access to ensure field personnel stay connected. Key capabilities: real-time tracking resource management incident reporting mobile access GIS integration Best for: public safety agencies that need to manage emergency responses effectively.

FirstResponse911 Details

Vendor
DataTech911
Year Launched
1998
Location
6751 Columbia Gateway Dr, Suite 300 Columbia, MD 21046
Deployment
cloud
Training Options
live online
Countries Served
USA
Languages
English
Users
ECC / 9-1-1 call center personnel, public safety dispatchers, EMS and ambulance providers, fire/rescue agencies
Industries Served
Public safety / emergency communications (9-1-1 call centers, EMS, partner agencies like private ambulance, fire/rescue)
Tags
9-1-1, PSAP, ECC, emergency call data, interoperability, CAD, real-time updates, EMS, dispatch, acknowledgement, situational awareness

FirstResponse911's In-App Market Place

Does FirstResponse911 have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
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Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), NZD (NZ$), JPY (¥), CNY (¥), INR (₹), RUB (₽)

Pros & Cons

  • Greatly improves real-time data sharing between 9-1-1 centers and partner agencies
  • Enhances situational awareness via enriched location and context data
  • Reduces manual communications, saving dispatcher time and lowering error risk
  • Scalable across agencies and high call volumes
  • Strong customer support and well-rated ease of use
  • Requires configuration / customization per agency / CAD system
  • Some learning curve during onboarding and system integration
  • Dependence on accurate rules / filters to avoid data overload or incorrect forwarding
  • Currently focused on U.S. regulatory and infrastructure context (may limit international applicability)
  • Might not provide every agency’s unique needs like mobile apps for responders in some cases

FirstResponse911's Support Options

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