About FMS Dispatcher
FMS Dispatcher is a dispatch management software from fms GmbH & Austrosoft that supports efficient vehicle and resource management. It provides route planning, real-time tracking, and reporting features so operators can manage their fleets more effectively. The software helps reduce downtime and increase operational efficiency through its integrated tools. FMS Dispatcher is designed to handle various transportation needs, ensuring timely deliveries and optimal resource allocation. Key capabilities: route improvement vehicle tracking automated reporting user management customer communication Best for: transportation companies that need effective fleet management solutions.
The FMS Dispatcher (fms/Austrosoft) is a mature, highly specialized, and robust Transportation Management System for the European taxi, rental car, and courier industries. Its key strength lies in its modularity and deep commitment to end-to-end service, offering everything from scalable dispatch servers and in-vehicle hardware to modern passenger booking options (including voice assistants and mobile apps). The focus on Intelligent Billing for complex parties (like health insurers) and high levels of Call Centre Automation makes it exceptionally efficient for high-volume dispatch operations. While its high specialization might be a constraint for broader logistics needs, it stands as a leading, comprehensive solution for its target market, backed by decades of experience and support.
Pros & Cons
- +Allows passengers to book via app, web, call, and voice assistants
- +Offers a single source for both software and reliable hardware equipment
- +Handles fleets from 5 to 10,000 vehicles with tailored server solutions
- −Detailed pricing is not publicly available and requires direct vendor contact
- −Highly specialized for taxi and car rental
- −Primarily targeted at European markets
Features
Key features
- Scalable Dispatching
- Offers different server solutions (fmsServer, RegioServer, EuropaServer) tailored for fleet sizes ranging from 5 to 10,000 vehicles, ensuring the system grows with the business.
- Intelligent Billing
- Provides comprehensive invoicing solutions for various parties, including billing with entrepreneurs (drivers), customers, and complex invoicing systems like those for health insurers.
- Modern Phone Booking
- Integrates advanced call centre features including call centre automation, SIP integration (Voice over IP), and an AI-powered Callbot and Virtual Taxi Callbox for efficient, automated call handling.
- Smart Applications
- Includes specialized functional modules like Route Optimisation (e.g., Shared Taxi (AST)), Cluster Solutions, Multiple-Fleet Management, and dedicated Airport Service Management to streamline specific logistical challenges.
Additional features
- fmsServer
- A well-established system for big-size fleets (100–10,000 vehicles), typically operated in the client's data centre.
- RegioServer
- Ideal for middle-size fleets (30–100 vehicles), often operated and managed by the vendor.
- EuropaServer
- An innovative, reliable cloud solution designed for smaller fleets, requiring only a PC and internet connection.
- Billing with Entrepreneurs
- Automates the process of invoicing and settlements with individual drivers or fleet owners.
- Billing with Customers
- Enables direct cashless billing solutions for standard and business customers.
- Billing with Health Insurers
- Handles complex invoicing and compliance for specialized trips, such as medical transport.
- Call Center Automation
- Streamlines the process of incoming calls to reduce operator workload.
- SIP Integration
- Allows for the integration of modern VoIP telephony systems directly into the dispatching software.
- Callbot/Virtual Taxi Callbox
- Provides automated, conversational order-taking for passengers, improving efficiency.
- DriverApp
- A smartphone application for drivers to receive orders, navigate, and communicate efficiently.
- Entrepreneur Portal
- A dedicated portal giving drivers/fleet owners oversight and management capabilities.
- Customer Card System
- Supports seamless payment processing via prepaid or loyalty cards.
- Credit Card Billing
- Handles secure in-vehicle and app-based credit card transactions.
- App Payment
- Facilitates direct payment for rides through the passenger's mobile application.
- DBG Operating Devices
- Hardware solutions for vehicle equipment (e.g., on-board computers).
- Receipt Print
- Provides the capability for professional, in-vehicle receipt printing.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About FMS Dispatcher
FMS Dispatcher is a dispatch management software from fms GmbH & Austrosoft that supports efficient vehicle and resource management. It provides route planning, real-time tracking, and reporting features so operators can manage their fleets more effectively. The software helps reduce downtime and increase operational efficiency through its integrated tools. FMS Dispatcher is designed to handle various transportation needs, ensuring timely deliveries and optimal resource allocation. Key capabilities: route improvement vehicle tracking automated reporting user management customer communication Best for: transportation companies that need effective fleet management solutions.
FMS Dispatcher Details
FMS Dispatcher's In-App Market Place
Does FMS Dispatcher have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
EUR (€)
Pros & Cons
- Allows passengers to book via app, web, call, and voice assistants
- Offers a single source for both software and reliable hardware equipment
- Handles fleets from 5 to 10,000 vehicles with tailored server solutions
- Detailed pricing is not publicly available and requires direct vendor contact
- Highly specialized for taxi and car rental
- Primarily targeted at European markets
FMS Dispatcher's Support Options
Email Address
office@austrosoft.atContact
+43 1 877 620 50FMS Dispatcher's Alternatives
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