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Fonada

by Shivtel Communications · Since 2018
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ActiveAvailable globallyCloud
Quick facts
VendorShivtel Communications
Year launched2018
StatusActive
LocationFirst Floor, ADD India Tower, Plot No. A-6A, Sector-125, Noida, Uttar Pradesh 201303, IN
Countries servedGlobal
Languages11
IntegrationsN/A
Free tierN/A
Free trialN/A
Contact salesYES

About Fonada

Fonada is a communication software from Fonada that supports unified communication solutions. It provides voice calling, messaging, and video conferencing so teams can connect effectively. Fonada integrates with various business tools to improve productivity and collaboration across remote and on-site environments. The platform is designed with user-friendly interfaces, making it accessible for all team members. Key capabilities: voice calling messaging video conferencing tool integration user-friendly interface Best for: businesses that need efficient communication solutions for collaboration and operational efficiency.

Pros & Cons

Pros
  • The platform effortlessly scales with your business growth, allowing you to reach millions of customers in seconds.
  • Integration with existing CRMs and third-party apps is seamless, keeping all your customer data perfectly synced.
  • Using AI bots significantly slashes operational costs by handling routine queries without the need for extra staff.
  • The 24/7 support ensures that technical hiccups won't leave your business stranded during critical communication windows.
  • Having voice, SMS, and WhatsApp in one dashboard saves your team from the headache of juggling different tools.
Cons
  • The sheer number of technical features might feel a bit overwhelming for small business owners just starting out.
  • Heavy reliance on cloud connectivity means your communication could stall if your internet or the service experiences downtime.
  • Setting up complex AI voice bots and customized IVR workflows requires a bit of a learning curve initially.
  • Transactional messaging and high-volume API usage can lead to unpredictable costs if your monthly traffic fluctuates wildly.
  • Customizing the platform to fit very niche industry requirements might require more development time than "plug-and-play" users expect.

Features

Key features

AI-Enabled Conversational Bots

This platform utilizes advanced voice and chatbots to automate customer interactions and handle lead qualification without manual intervention.

Omni-Channel API Integration

Businesses can unify their communication by connecting SMS, WhatsApp, and CRM systems into a single operational workflow via robust APIs.

Speech-Analytics-As-A-Platform

This specialized tool analyzes voice data to provide actionable insights into customer behavior and campaign performance.

Number Masking Solution

This privacy feature protects user identity by facilitating secure calls between parties without revealing personal phone numbers.

Personalized Automated Text-To-Speech

The software converts text into natural-sounding speech to deliver customized voice messages to large audiences instantly.

RCS Business Messaging

This feature upgrades standard texting by allowing brands to send rich, interactive media and branded content directly to a customer's messaging app.

Additional features

Cloud Contact Center

A scalable, cloud-based hub that allows teams to manage inbound and outbound customer support from any location.

Voice Broadcasting

This tool enables the simultaneous delivery of pre-recorded voice messages to thousands of recipients for promotions or alerts.

WhatsApp Business API

An integration that allows businesses to send automated notifications and engage in two-way conversations on the world’s most popular messaging app.

Bulk SMS Solution

A high-volume messaging service designed for sending promotional and transactional alerts to a global database quickly.

Interactive Voice Response (IVR)

An automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient.

Virtual Phone Number

Cloud-based numbers that allow businesses to establish a local or international presence without physical office hardware.

Toll-Free Number

Provides customers with a free way to contact the business, enhancing brand professionality and accessibility.

Outbound Call Dialer (OBD)

An automated system that places outgoing calls and plays recorded messages or connects answered calls to live agents.

Transactional SMS

A dedicated route for sending time-sensitive information like OTPs, booking confirmations, and order updates.

Promotional SMS

A marketing tool specifically optimized for running large-scale sales campaigns and brand awareness drives.

Real-time Analytics and Reporting

A dashboard that provides up-to-the-minute data on call success rates, message delivery, and campaign ROI.

Multi-channel Platform

A unified interface that aggregates various communication streams like voice, SMS, and AI bots into one place.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
11
Interface languages
10
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchRussianChineseJapaneseKorean

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇮🇳INR🇧🇷BRL🇲🇽MXN

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