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fpvox

by F.P. TELEMATICA SRL SB · Since 1995
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Active1+ countriesCloud
Quick facts
VendorF.P. TELEMATICA SRL SB
Year launched1995
StatusActive
LocationStelvio Street 30, 21052, Busto Arsizio (VA)
Countries served1+
Languages1
Integrations1+
Free tier
Free trialYES
Contact salesYES

About fpvox

Fpvox is a voice communication software from F.P. TELEMATICA SRL SB that provides secure voice messaging solutions. It includes features such as end-to-end encryption, multi-device support, and voice-to-text transcription so users can communicate safely and efficiently. The platform is designed to meet the needs of both personal and business communication, offering high-quality audio and a user-friendly interface. It ensures privacy for sensitive conversations and allows access from various devices, including smartphones and desktops. Key capabilities: end-to-end encryption multi-device support voice-to-text transcription high-quality audio user-friendly interface Best for: individuals and businesses that need secure voice communication solutions.

fpvox by F.P. Telematica SRL SB is a cloud-based PBX (Private Branch Exchange) software solution designed to help businesses manage their communication systems more efficiently and cost-effectively. The software provides all the essential features of traditional telephony systems, such as call routing, voicemail, call forwarding, and conferencing, but with the flexibility and scalability of a cloud-based solution. This makes it an ideal choice for businesses looking to streamline their communication processes and reduce costs. The user interface of fpvox is intuitive and user-friendly, making it easy for users to navigate and manage their communication systems. The interface is designed with a clean and modern look, and it includes unique design elements that enhance the user experience. For example, the dashboard provides a clear overview of all incoming and outgoing calls, and users can easily access and manage their voicemail and call forwarding settings. The navigation features are well-organized, allowing users to quickly find the information they need. In terms of functionality and features, fpvox offers a range of innovative and distinctive features that set it apart from its competitors.

Pros & Cons

What users like
  • +1. Comprehensive Feature Set: The system offers a wide range of features, from basic call handling (IVR, music on hold, call recording) to more advanced functionalities like web chat, smartphone app, integrations, queue management, virtual fax, webinars, video conferencing, and multi-location support. This breadth of features is a significant advantage.
  • +2. Focus on Business Productivity: The text explicitly states the system's aim to increase productivity and business efficiency. Features like integrations, call logs, and queue management support this claim.
  • +3. Smart Working Enablement: The emphasis on "Smart Working" suggests the system is designed to facilitate remote work and flexible communication, which is a key benefit in today's business environment.
  • +4. Free Trial: The offer of a 30-day free trial without requiring payment allows potential customers to test the system and its features before committing, reducing the risk of investment.
  • +5. Multi-Location Support: The ability to manage multiple locations under a single switchboard is beneficial for businesses with distributed offices or branches, simplifying communication management.
What users flag
  • 1. Emphasis on Features over Usability: While many features are listed, there's less emphasis on the user experience and ease of use. A complex system with many features can be overwhelming if the interface is not intuitive.
  • 2. Reliance on Internet Connection: As a cloud-based PBX, the system's performance is entirely dependent on the quality and reliability of the user's internet connection. This is a general con of cloud-based solutions.
  • 3. Lack of Customer Testimonials: The text focuses on features but doesn't include any customer testimonials or case studies, making it harder to gauge real-world user experiences and satisfaction with the system.

Features

Key features

1. Integrated Chat on Site
Capture website visitors and convert them into customers with a professional chat tool seamlessly integrated with the telephone switchboard. This facilitates real-time engagement and lead generation.
2. Webinar Functionality
Conduct professional webinars for customer training or sales presentations directly through the switchboard, eliminating the need for separate webinar platforms and simplifying the process.
3. Video Conferencing
Engage in professional video calls with customers and suppliers directly from the switchboard, streamlining communication and fostering stronger relationships.
4. CRM/ERP Integrations
Connect the telephone switchboard to CRM and ERP systems via Web APIs to automate workflows, improve data sharing, and enhance business efficiency.
5. Multi-location Management
Consolidate communication for multiple business locations under a single telephone switchboard, simplifying management and ensuring consistent branding and customer experience.
6. Smartphone App (iOS & Android)
Make and receive calls using the company number from mobile devices, ensuring accessibility and flexibility for employees on the go.

Additional features

1. IVR Responder (Virtual Auto Attendant)
Automate call routing with a professional virtual receptionist, directing callers to the appropriate department or individual.
2. Music on Hold
Provide a professional and personalized experience for callers while they are on hold.
3. Call Recording
Record calls for quality monitoring, training, or legal purposes.
4. Chat on Site
Engage website visitors in real-time conversations to answer questions and generate leads.
5. VoIP Phones (Desk, Cordless, Softphones)
Offer a variety of phone options to suit different user needs and work styles.
6. Smartphone App (iOS & Android)
Enables mobile calling using the company number.
7. Call Log
Track and retrieve call history, including missed calls, faxes, voicemails, and recordings.
8. Integrations (CRM/ERP)
Connect the switchboard to other business systems for improved data flow and automation.
9. Queue Management
Efficiently manage call queues to minimize wait times and improve customer satisfaction.
10. Virtual FAX
Send faxes using the company phone number through a system integrated with the user's mailbox.
11. Smart Working (Remote Work Support)
Facilitates communication for remote employees, enabling them to stay connected and productive from anywhere.
12. Webinar
Conduct online presentations and training sessions.
13. Video Conference
Conduct video calls for meetings and consultations.
14. Multi-location
Manage communication for multiple locations under one system.

Pricing

Free trial
Free version
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Countries & Languages

1
Countries served
1
Interface languages
20
Billing currencies

Available in

Italy

Interface languages

Italian

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇭CHF🇨🇳CNY🇸🇪SEK🇮🇳INR🇸🇬SGD🇭🇰HKD🇳🇿NZD🇰🇷KRW🇷🇺RUB🇿🇦ZAR🇧🇷BRL🇲🇽MXN🇹🇷TRY🇦🇪AED

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