About FrontHotel
FrontHotel is a hotel management system (PMS) that automates daily operations, including check-in/check-out, reservation management, and billing. It integrates with channel managers, revenue management systems, and housekeeping mobile tools.
FrontHotel, developed by ICG Software, is a comprehensive Property Management System (PMS) designed to streamline hotel operations and centralize data across departments. The platform excels in automating routine tasks such as check-in, check-out, and billing, while providing robust connectivity to external tools like Channel Managers, Revenue Management Systems (RMS), and CRM platforms. A key strength is its focus on operational efficiency, evidenced by the ICGRoomService mobile module, which allows housekeeping staff to update room status and report maintenance issues in real-time. The system also includes specialized modules for event management and spa operations, making it a versatile solution for full-service hotels. While the software offers deep functionality for managing rates and commissions, its reliance on a professional distribution channel for implementation suggests it is best suited for businesses seeking a tailored, supported deployment. Pricing and specific plan details are not published, requiring direct contact with ICG's commercial department.
Pros & Cons
- +Automates daily front desk and housekeeping workflows to reduce manual administrative time.
- +Offers deep integration with revenue management and channel distribution platforms.
- +Includes specialized modules for managing events, meetings, and spa services.
- +Provides real-time room status updates and task management for housekeeping staff via mobile devices.
- +Simplifies compliance with mandatory government occupancy reporting.
- −Pricing and specific plan tiers are not publicly available and require contact with the vendor.
- −Implementation and support are managed through a network of distributors rather than direct self-service.
- −The system's extensive feature set may require significant training for new staff members.
Features
Key features
- FrontHotel PMS
- Centralizes reservation management, billing, and guest check-in/check-out processes in a single system.
- Channel Manager Connectivity
- Automates the distribution of inventory and rates while downloading reservations from multiple online channels.
- Revenue Management Integration
- Updates rates automatically based on demand, competitor pricing, and online reputation.
- ICGRoomService Mobile
- Enables housekeeping staff to manage tasks, room status, and minibar charges via smartphone or tablet.
- Online Check-in
- Provides a digital registration process with OCR document scanning and digital signature capabilities.
Additional features
- Event Management
- Organizes meeting spaces, tracks quotes, and analyzes the profitability of events.
- Spa Management
- Plans treatments, manages therapist schedules, and imputes charges directly to guest rooms.
- Automated Communication
- Sends pre-check-in emails, reservation confirmations, and post-stay thank-you messages.
- Official Reporting
- Generates mandatory occupancy reports for government agencies with a single click.
- PortalRest Integration
- Allows guests to order room service via QR code and pay directly from their smartphones.
- Multi-Property Support
- Consolidates data from multiple establishments into a single system for analysis.
- Commission Tracking
- Controls and liquidates commissions generated by travel agencies and intermediaries.
- Tariff Management
- Defines and updates rates for direct bookings and OTAs from a unified screen.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About FrontHotel
FrontHotel is a hotel management system (PMS) that automates daily operations, including check-in/check-out, reservation management, and billing. It integrates with channel managers, revenue management systems, and housekeeping mobile tools.
FrontHotel Details
FrontHotel's In-App Market Place
Does FrontHotel have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
15
Mini Apps
FrontDesk: This add-on allows users to manage their front desk operations more efficiently
making it easy to check guests in and out
manage reservations
and track guest information.
FrontPOS: This add-on lets users integrate their point of sale system with FrontHotel
providing a seamless and efficient way to process transactions
manage inventory
and track sales data.
FrontHousekeeping: This add-on helps users streamline their housekeeping operations by providing a centralized platform for managing cleaning schedules
assigning tasks to housekeeping staff
and tracking room status in real-time.
FrontCRM: This add-on enables users to better track and manage customer relationships
allowing them to store customer information
track interactions
and send targeted marketing campaigns to improve customer retention.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($)
Pros & Cons
- Automates daily front desk and housekeeping workflows to reduce manual administrative time.
- Offers deep integration with revenue management and channel distribution platforms.
- Includes specialized modules for managing events, meetings, and spa services.
- Provides real-time room status updates and task management for housekeeping staff via mobile devices.
- Simplifies compliance with mandatory government occupancy reporting.
- Pricing and specific plan tiers are not publicly available and require contact with the vendor.
- Implementation and support are managed through a network of distributors rather than direct self-service.
- The system's extensive feature set may require significant training for new staff members.
FrontHotel's Support Options
Email Address
comercial@icg.esContact
+1 (800) 123-4567Documentation
https://docs.frontsoftware.com/Community Forums
https://community.frontsoftware.com/