About FuseMetrix
A cloud-based business management suite for leisure and entertainment venues. Combines online booking, EPOS, CRM, finance, and HR into a single platform to manage multi-site operations, waivers, and real-time activity scheduling.
FuseMetrix is a comprehensive business management suite designed primarily for the leisure, entertainment, and family-focused attraction sectors. By consolidating disparate functions—such as online booking, EPOS, CRM, finance, and HR—into a single, cloud-based platform, it aims to eliminate the need for multiple disconnected systems. The product is particularly strong in managing complex, multi-site operations where real-time inventory and yield management are critical. Its built-in waiver system and digital check-in kiosks are standout features for venues requiring risk management and customer data capture. While the platform is highly modular and can be adapted for other industries like manufacturing or insurance, its core strength remains in the leisure space. Pricing is structured around an initial implementation fee followed by monthly licensing, and the vendor provides UK-based support with a 99.99% uptime guarantee. Buyers should note that the system is designed to be the 'single source of truth' for an entire organization, which may require a significant implementation effort to tailor the modules to specific business processes.
Pros & Cons
- +Consolidates booking, finance, and operations into a single unified platform.
- +Advanced waiver management system with digital signature capture.
- +Robust multi-site and multi-currency support for international operations.
- +Automated deferred income management simplifies complex leisure accounting.
- +Strong focus on data protection and cyber security compliance.
- −Implementation requires a tailored setup process which can be time-intensive.
- −Pricing is not published publicly and requires a consultation with an implementation expert.
- −The breadth of the system may present a learning curve for staff unfamiliar with integrated management suites.
Features
Key features
- Leisure Booking System
- Manages real-time availability, multi-site scheduling, and yield management for diverse activities.
- Integrated EPOS
- Combines activity check-in with retail and F&B sales, supporting barcode scanning and multi-site stock control.
- Waiver Management
- Provides digital disclaimer and medical waiver forms with e-signature capture for risk management.
- CRM and Marketing
- Tracks customer interactions and preferences, featuring automated email marketing and abandoned basket follow-ups.
- Financial Management
- Offers multi-currency accounting with automated deferred income management and HMRC-recognized VAT reporting.
Additional features
- Multi-Location Management
- Centralizes operations across multiple sites from a single cloud-based interface.
- Membership Scheme
- Supports point-based loyalty programs and frequent-attendance tracking.
- Voucher Management
- Automates the issuance, tracking, and redemption of gift vouchers and experience credits.
- HR and Timesheets
- Includes employee clock-in systems, role-based access permissions, and staff performance reporting.
- Incident Management
- Tracks accidents and incidents to maintain health and safety compliance.
- Promotion Management
- Enables creation of custom bundles, seasonal offers, and pricing tiers.
- Photo and Video Sales
- Integrates media sales directly into the booking and check-in workflow.
- Reporting and Analytics
- Provides real-time dashboards for gross receipts, revenue recognition, and NPS tracking.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About FuseMetrix
A cloud-based business management suite for leisure and entertainment venues. Combines online booking, EPOS, CRM, finance, and HR into a single platform to manage multi-site operations, waivers, and real-time activity scheduling.
FuseMetrix Details
FuseMetrix's In-App Market Place
Does FuseMetrix have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
15
Mini Apps
1. Inventory Management Add-On: Helps users track and manage their inventory levels
streamline ordering processes
and ensure stock availability.
2. Customer Relationship Management (CRM) Add-On: Enables businesses to track customer interactions
manage leads
and improve customer retention through targeted marketing campaigns.
3. Reporting and Analytics Add-On: Provides detailed insights into sales performance
customer behavior
and overall business metrics to help users make informed decisions.
4. Loyalty Program Add-On: Allows users to set up and manage customer loyalty programs
reward repeat purchases
and drive customer engagement.
5. E-commerce Integration Add-On: Integrates the Point of Sale system with popular e-commerce platforms to synchronize data
streamline operations
and provide a seamless shopping experience for customers.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), CHF (Fr), SEK (kr).
Pros & Cons
- Consolidates booking, finance, and operations into a single unified platform.
- Advanced waiver management system with digital signature capture.
- Robust multi-site and multi-currency support for international operations.
- Automated deferred income management simplifies complex leisure accounting.
- Strong focus on data protection and cyber security compliance.
- Implementation requires a tailored setup process which can be time-intensive.
- Pricing is not published publicly and requires a consultation with an implementation expert.
- The breadth of the system may present a learning curve for staff unfamiliar with integrated management suites.
FuseMetrix's Support Options
Email Address
support@fusemetrix.comContact
+44 (0) 1908 915905Documentation
https://www.fusemetrix.com/supportCommunity Forums
https://community.fusemetrix.com/Live Chat
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