FX GeM logo

FX GeM

by IDS Next Business Solutions · Since 1987
No reviews yet
Active4+ countries
Quick facts
VendorIDS Next Business Solutions
Year launched1987
StatusActive
Location2nd Floor, MFAR Green Heart, Phase IV Building, MFAR Manyata Tech Park, Nagawara, Bengaluru – 560045.
Countries served4+
Languages1
Integrations354+
Free tierN/A
Free trialN/A
Contact salesN/A

About FX GeM

FX GeM is a visual effects software from FXhome that provides tools for creating high-quality graphics and visual effects in video production. It combines advanced compositing features, motion graphics tools, and real-time collaboration capabilities so creators can efficiently produce dynamic content. FX GeM enables users to work with a variety of multimedia elements, manage workflows across teams, and quickly iterate on visual projects. This software is particularly suitable for both independent creators and professional studios, offering a flexible solution for diverse media production needs. Key capabilities: advanced compositing motion graphics tools real-time collaboration multimedia management project iteration Best for: videographers and content creators that need to produce professional visual effects efficiently.

FX GeM by IDS Next is a guest experience management solution designed specifically for the hospitality industry. The platform focuses heavily on delivering a fully contactless guest journey, allowing hotels and related businesses to manage check-in, service requests, dining, and check-out through digital interfaces. By using QR codes and device-based service access, FX GeM significantly reduces physical interactions while improving operational efficiency and safety. One of the software’s strongest advantages is its ability to streamline restaurant operations through digitised menus, automated kitchen order ticket generation, and mobile notifications for stewards. The integrated feedback portal also allows hotels to collect valuable guest insights, helping improve service quality and customer satisfaction. Additionally, multi-device accessibility ensures guests can conveniently use the platform without downloading specialized applications. However, limited publicly available information regarding integrations, pricing, and training materials may create evaluation challenges for potential buyers. Despite this, FX GeM remains a strong solution for hospitality businesses seeking to modernize guest services, improve staff efficiency, and implement a seamless, technology-driven customer experience.

Pros & Cons

Pros
  • Improves guest safety by reducing physical contact through digital self-service experiences.
  • Reduces front desk congestion and accelerates check-in through automated document workflows.
  • Enhances dining efficiency with QR-based menus and automated kitchen order ticket generation.
  • Provides real-time communication channels that improve service response and guest satisfaction.
  • Improves staff productivity by automating service requests and operational coordination tasks.
Cons
  • Heavy reliance on stable internet connectivity can disrupt services during network failures.
  • Guests unfamiliar with digital tools may experience difficulty navigating self-service workflows.
  • Initial staff onboarding may require operational adjustments to fully utilize digital workflows.
  • System downtime or technical errors could delay guest services and impact hotel operations.
  • High dependency on guest smartphone availability can limit usability for some demographics.

Features

Key features

Complete Contactless Journey

Enables full guest interaction using QR codes and digital links without physical contact

Multi-Device Accessibility

Allows guests to access services using smartphones, tablets, and personal computers

COVID Regulation Compliance

Captures guest health and travel declaration data through digital statutory forms

Integrated Feedback Portal

Allows guests to submit service ratings and detailed feedback through personal devices

Steward Mobile App

Notifies restaurant staff of orders and enables confirmation and kitchen forwarding digitally

Additional features

Digital Guest Journey

Facilitates guest interactions digitally across booking, stay, and departure touchpoints

Contactless Check-In

Enables guests to upload documents, sign digitally, and complete check-in remotely

Device-Based Service Requests

Allows guests to request housekeeping, concierge, and room services digitally

Digitised Restaurant Menu

Enables QR-based browsing, ordering, and payment for food and beverages

Automated KOT Generation

Automatically generates kitchen order tickets for accurate order management

Simple Check-Out

Allows guests to initiate checkout, verify charges, and complete secure digital payments

Real-Time Guest Communication

Enables instant messaging and service coordination between staff and guests

Feedback and Rating System

Allows hotels to collect guest satisfaction insights through digital feedback tools

Steward Order Notification

Sends real-time restaurant order alerts to staff mobile devices

Minibar Consumption Reporting

Allows guests to declare minibar usage digitally during checkout

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

4
Countries served
1
Interface languages
18
Billing currencies

Available in

AfricaMiddle EastSouth AsiaSouth East Asia and Pacific Region.

Interface languages

English

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇭CHF🇨🇳CNY🇸🇬SGD🇭🇰HKD🇮🇳INR🇲🇽MXN🇧🇷BRL🇰🇷KRW🇸🇪SEK🇳🇿NZD🇷🇺RUB🇿🇦ZAR

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