About Genesis Call Accounting & Tracking
Genesis Call Accounting & Tracking is a call tracking software from Genesis Systems that provides telecom analytics for businesses of all sizes. It combines cradle to grave reporting, traffic trends, and real-time statistics so that users can gain insights into their telecommunications performance. The software helps organizations track call activity and analyze data effectively. Additionally, it offers incident tracking features that allow for better management of telecommunications-related events. With dedicated customer and technical support options, users can readily access assistance whenever needed. Key capabilities: call tracking telecom analytics cradle to grave reporting traffic trends incident tracking Best for: enterprises, SMEs, and small businesses that need comprehensive call accounting and tracking solutions.
Genesis Call Accounting & Tracking by Genesis Systems is a robust call accounting software designed to meet the needs of small and medium businesses (SMEs), service providers, professional offices, retailers, multi-location businesses, and various other industries including healthcare, education, government agencies, hospitality, and more. Its primary purpose is to help organizations efficiently track and manage their telecommunication expenses, optimize usage, and gain detailed insights into phone activity. The software supports a wide array of users, providing detailed reports on call data, facilitating billing management, and enabling cost allocation across departments, making it a versatile solution for managing call traffic and expenses. The user interface of Genesis Call Accounting & Tracking is designed with ease of use in mind. The dashboard is well-organized, allowing users to quickly access key data and reports. The software's design focuses on simplicity and functionality, with easy navigation that enables users to get up to speed quickly. Its clean and intuitive layout ensures that even those with minimal technical expertise can use the software without extensive training.
Pros & Cons
- +Ease of Use: Both reviewers, though one used a free trial, highlight the software's ease of use. One specifically states it was "easy to learn and use" and "makes life easier."
- +Good Customer Service: Both reviewers rated customer service highly, though no specific details about interactions are provided.
- +Transferring and Conferencing Calls (from one review which seems to be about Genesys, not Genesis Call Accounting): One review, which seems to be mistakenly attributed to Genesis Call Accounting and is actually about Genesys softphone, mentions that transferring and conferencing calls are easier on that platform. This is likely not relevant to Genesis Call Accounting itself.
- +Whisper Feature for Coaching (from the same Genesys review): Again, from the likely misattributed review, a "whisper feature" for coaching representatives is mentioned. This is also probably not a feature of Genesis Call Accounting.
- −Dialing Out Issues (from the Genesys review): The review that is most likely about Genesys softphone mentions inconsistent dialing out procedures, requiring different prefixes (1, 9, 1, or none) depending on the number. This is almost certainly not relevant to Genesis Call Accounting.
- −Limited Information/Context: With only two reviews, and one likely misattributed, it's difficult to get a comprehensive understanding of the software's strengths and weaknesses within the context of Call Accounting. The reviews lack detail about specific features, reporting capabilities, or integrations.
- −Conflicting Information Due to Misattribution: The inclusion of information about a softphone platform (Genesys) creates confusion and makes it difficult to extract reliable information about Genesis Call Accounting.
Features
Key features
- Data Organization and Presentation
- Presents call accounting data in a clear, concise, and informative way.
- Scalability
- Caters to businesses of all sizes, from small motels to large organizations with multiple branches.
- Feature Versatility
- Supports various functionalities like call monitoring, cost allocation, guest billing, abuse/fraud tracking, 911 call alerts, and maximizing telecom investment returns.
- Integration with Incident Aware
- Integrates seamlessly with Genesis' real-time incident tracking and response module.
Additional features
- Call Logging and Recording
- (Implied) Likely captures detailed call information such as date, time, duration, originating and terminating numbers, call type (internal, external, etc.).
- Data Organization and Presentation
- Presents call data in a usable, concise, and informative manner, likely through reports, dashboards, and visualizations.
- Scalability for All Business Sizes
- Designed to handle the call volume and data needs of businesses from small motels to large multi-location enterprises.
- Call Monitoring
- (Implied) Allows monitoring of ongoing calls for quality assurance, training, or compliance purposes.
- Cost Allocation and Accounting
- Distributes telecom expenses to different departments, cost centers, or individuals for accurate budgeting and chargebacks.
- Guest Billing (Hospitality)
- Specifically mentioned for hospitality businesses, allows for automated billing of phone calls to guest rooms.
- Abuse and Fraud Tracking
- Monitors call patterns and flags suspicious activity that may indicate misuse or fraudulent calls.
- 911 Call Alerting
- Provides immediate notifications of 911 calls made from within the organization, crucial for emergency response.
- Maximizing Telecom Investment Returns
- Provides data and insights to optimize telecom usage, identify cost-saving opportunities, and justify telecom investments.
- Integration with Incident Aware
- Seamlessly integrates with Genesis' Incident Aware module for real-time incident tracking, reporting, and response, linking call data to specific incidents.
- Reporting and Analytics
- (Implied) Offers various reports and analytical tools to analyze call data, identify trends, and gain insights into telecom usage.
- Web and Client-Based Versions
- Provides access to the call accounting system through web browsers and dedicated client applications.
- Support for VoIP, Cloud, Virtual, Hosted, and SaaS Environments
- Compatible with various telephony environments, including modern VoIP and cloud-based systems.
- Inferences based on common call accounting features
- Traffic Analysis
- Likely provides reports on call volume, peak hours, call duration, and other traffic metrics.
- Extension Activity Reports
- Probably offers reports on individual extension usage, call costs, and other relevant data.
- Customizable Reports
- May allow users to create custom reports based on specific criteria.
- Alerting and Notifications
- Might offer automated alerts for specific events, such as excessive call duration or calls to restricted numbers.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Genesis Call Accounting & Tracking
Genesis Call Accounting & Tracking is a call tracking software from Genesis Systems that provides telecom analytics for businesses of all sizes. It combines cradle to grave reporting, traffic trends, and real-time statistics so that users can gain insights into their telecommunications performance. The software helps organizations track call activity and analyze data effectively. Additionally, it offers incident tracking features that allow for better management of telecommunications-related events. With dedicated customer and technical support options, users can readily access assistance whenever needed. Key capabilities: call tracking telecom analytics cradle to grave reporting traffic trends incident tracking Best for: enterprises, SMEs, and small businesses that need comprehensive call accounting and tracking solutions.
Genesis Call Accounting & Tracking Details
Genesis Call Accounting & Tracking's In-App Market Place
Does Genesis Call Accounting & Tracking have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CNY (¥), INR (₹), RUB (₽), MXN ($)
Pros & Cons
- Ease of Use: Both reviewers, though one used a free trial, highlight the software's ease of use. One specifically states it was "easy to learn and use" and "makes life easier."
- Good Customer Service: Both reviewers rated customer service highly, though no specific details about interactions are provided.
- Transferring and Conferencing Calls (from one review which seems to be about Genesys, not Genesis Call Accounting): One review, which seems to be mistakenly attributed to Genesis Call Accounting and is actually about Genesys softphone, mentions that transferring and conferencing calls are easier on that platform. This is likely not relevant to Genesis Call Accounting itself.
- Whisper Feature for Coaching (from the same Genesys review): Again, from the likely misattributed review, a "whisper feature" for coaching representatives is mentioned. This is also probably not a feature of Genesis Call Accounting.
- Dialing Out Issues (from the Genesys review): The review that is most likely about Genesys softphone mentions inconsistent dialing out procedures, requiring different prefixes (1, 9, 1, or none) depending on the number. This is almost certainly not relevant to Genesis Call Accounting.
- Limited Information/Context: With only two reviews, and one likely misattributed, it's difficult to get a comprehensive understanding of the software's strengths and weaknesses within the context of Call Accounting. The reviews lack detail about specific features, reporting capabilities, or integrations.
- Conflicting Information Due to Misattribution: The inclusion of information about a softphone platform (Genesys) creates confusion and makes it difficult to extract reliable information about Genesis Call Accounting.
Genesis Call Accounting & Tracking's Support Options
Email Address
info@buygenesis.comContact
+1-604-607-7885Documentation
https://www.buygenesis.com/resources/downloads.htmGenesis Call Accounting & Tracking's Alternatives
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