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Genesis Call Accounting & Tracking

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Software Status:Active

About Genesis Call Accounting & Tracking

Genesis Call Accounting & Tracking is a call tracking software from Genesis Systems that provides telecom analytics for businesses of all sizes. It combines cradle to grave reporting, traffic trends, and real-time statistics so that users can gain insights into their telecommunications performance. The software helps organizations track call activity and analyze data effectively. Additionally, it offers incident tracking features that allow for better management of telecommunications-related events. With dedicated customer and technical support options, users can readily access assistance whenever needed. Key capabilities: call tracking telecom analytics cradle to grave reporting traffic trends incident tracking Best for: enterprises, SMEs, and small businesses that need comprehensive call accounting and tracking solutions.

Genesis Call Accounting & Tracking Details

Vendor
Genesis Systems
Year Launched
1984
Location
Canada
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean, Arabic, Turkish, Polish, Swedish, Norwegian, Danish, Finnish, Greek, Hebrew, Hindi, Thai, Vietnamese
Users
Small and Medium Businesses (SME), Professional Offices, Service Providers, Retailers, Multi-Location Businesses, Educational Institutions, Government Agencies, Healthcare Providers, Hotels, Motels, Resorts, Restaurants, Lounges, Golf Courses, Retirement & Long-Term Care Facilities
Industries Served
Telecommunications, Hospitality, Healthcare, Education, Government, Retail, Service Providers, Public Safety, Call Centers
Tags
Call Accounting, Call Tracking, Genesis Communications

Genesis Call Accounting & Tracking's In-App Market Place

Does Genesis Call Accounting & Tracking have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CNY (¥), INR (₹), RUB (₽), MXN ($)

Pros & Cons

  • Ease of Use: Both reviewers, though one used a free trial, highlight the software's ease of use. One specifically states it was "easy to learn and use" and "makes life easier."
  • Good Customer Service: Both reviewers rated customer service highly, though no specific details about interactions are provided.
  • Transferring and Conferencing Calls (from one review which seems to be about Genesys, not Genesis Call Accounting): One review, which seems to be mistakenly attributed to Genesis Call Accounting and is actually about Genesys softphone, mentions that transferring and conferencing calls are easier on that platform. This is likely not relevant to Genesis Call Accounting itself.
  • Whisper Feature for Coaching (from the same Genesys review): Again, from the likely misattributed review, a "whisper feature" for coaching representatives is mentioned. This is also probably not a feature of Genesis Call Accounting.
  • Dialing Out Issues (from the Genesys review): The review that is most likely about Genesys softphone mentions inconsistent dialing out procedures, requiring different prefixes (1, 9, 1, or none) depending on the number. This is almost certainly not relevant to Genesis Call Accounting.
  • Limited Information/Context: With only two reviews, and one likely misattributed, it's difficult to get a comprehensive understanding of the software's strengths and weaknesses within the context of Call Accounting. The reviews lack detail about specific features, reporting capabilities, or integrations.
  • Conflicting Information Due to Misattribution: The inclusion of information about a softphone platform (Genesys) creates confusion and makes it difficult to extract reliable information about Genesis Call Accounting.

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