Get Satisfaction logo

Get Satisfaction

by Get Satisfaction Inc.
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DiscontinuedAvailable globally
Quick facts
VendorGet Satisfaction Inc.
Year launched
StatusDiscontinued
Location989 Market St Suite 300, San Francisco, CA 94103
Countries servedGlobal
Languages10
Integrations1+
Free tier
Free trial
Contact sales

About Get Satisfaction

Get Satisfaction is a customer feedback platform from Get Satisfaction Inc. that provides a space for customers to share their experiences and feedback. It includes community forums, customer support tools, and analytics features so businesses can engage with their customers more effectively. This platform helps organizations understand customer needs and improve products based on direct user input. With features that allow for tracking of customer sentiment and interaction, businesses can gain valuable insights into their customer base. Key capabilities: community engagement real-time feedback analytics and reporting customer support tools customizable branding Best for: businesses that need to gather customer insights and improve service or product offerings.

Get Satisfaction by Get Satisfaction Inc. is a robust platform designed to help businesses enhance customer engagement, satisfaction, and loyalty through community-driven solutions. One of the standout features of this software is its focus on fostering customer relationships by facilitating open dialogue and collaboration. The user interface of Get Satisfaction is user-friendly and intuitive, making it easy for both customers and business users to navigate and interact with the platform. The design elements are clean and simple, with a focus on facilitating clear communication and feedback. The platform's layout enhances user experience by providing quick access to relevant information and tools. Get Satisfaction stands out from its competitors with its core functionalities, including a comprehensive review management system that allows businesses to track and address customer feedback effectively. The software also offers social CRM tools that enable businesses to monitor customer interactions across various social media channels and respond promptly to inquiries and concerns. In terms of performance, Get Satisfaction excels in managing large datasets and complex operations efficiently.

Pros & Cons

What users like
  • +Provides a platform for customers to engage with a brand or company
  • +Helps in boosting customer loyalty by creating a community around a product or service
  • +Enables businesses to gather valuable feedback and insights from customers
  • +Streamlines customer service and support processes
  • +Facilitates review management, allowing businesses to address and manage customer reviews efficiently
  • +Improves overall customer satisfaction by providing a channel for open communication and feedback
What users flag
  • Lack of advanced customization options for community pages
  • Steep learning curve for new users
  • Limited integration with other software platforms
  • Relatively high pricing for small businesses
  • Slow response times from customer support team

Features

Key features

Customer Engagement, Customer Loyalty, Customer Satisfaction, Customer Service, Review Management, Social CRM Tools.

Additional features

Community Building, Discussion Forums, Idea Generation, Knowledge Base, Customer Feedback, Surveys, Polls, Q&A, Social Media Integration, Gamification, Reporting and Analytics.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
10
Interface languages
6
Billing currencies

Interface languages

EnglishFrenchGermanItalianSpanishPortugueseDutchJapaneseChineseKorean

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD

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