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GetFeedback

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Software Status:Active

About GetFeedback

GetFeedback is a survey software from Momentive that helps organizations gather customer feedback. It includes customizable survey templates, real-time reporting, and integration with CRM systems so businesses can better understand customer needs. GetFeedback supports various survey types, allowing for multi-channel distribution and analysis. Users can create surveys that match their branding while analyzing results in an intuitive dashboard. Key capabilities: customizable survey templates real-time reporting CRM integration multi-channel distribution branding options Best for: businesses that need to collect and analyze customer feedback effectively.

GetFeedback Details

Vendor
Momentive
Year Launched
2013
Location
San Francisco, CA, United States, California
Deployment
cloud
Training Options
documentation, videos
Countries Served
All Countries.
Languages
English, Deutsch, Français, Nederlands
Users
Customer Journey Analysts, Customer Experience Managers, Customer Loyalty Specialists, Customer Satisfaction Representatives, Digital Experience Platform Administrators, NPS Coordinators, SMS Survey Administrators, Survey Administrators
Industries Served
Healthcare, Education, Finance, Retail
Tags
Customer Journey Mapping Tools, Customer Experience, Customer Loyalty, Customer Satisfaction, Digital Experience Platforms (DXP), NPS, SMS Survey, Survey.

GetFeedback's In-App Market Place

Does GetFeedback have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), CHF (CHF), KRW (₩), SEK (kr), NOK (kr), DKK (kr), HKD (HK$), SGD (S$), MXN (Mex$), NZD (NZ$)

Pros & Cons

  • Salesforce-Centric CX: Deep integration for triggering and analyzing customer feedback within Salesforce.
  • Multi-Channel Feedback: Reach customers on web, mobile, SMS, and email.
  • Real-Time Data: Immediate insights and alerts allow faster responses.
  • Ease of Use: Intuitive drag-and-drop builder with templates.
  • Limited Offline Capabilities: Primarily web-based; not ideal for offline environments.
  • Feature Gating: Some core features only available in higher-tier plans.
  • Limited Marketplace: No app marketplace for plugins/extensions.
  • Complex Setup for Non-Salesforce Users: Best suited for Salesforce-integrated environments.

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