About GetFeedback
GetFeedback is a survey software from Momentive that helps organizations gather customer feedback. It includes customizable survey templates, real-time reporting, and integration with CRM systems so businesses can better understand customer needs. GetFeedback supports various survey types, allowing for multi-channel distribution and analysis. Users can create surveys that match their branding while analyzing results in an intuitive dashboard. Key capabilities: customizable survey templates real-time reporting CRM integration multi-channel distribution branding options Best for: businesses that need to collect and analyze customer feedback effectively.
GetFeedback is a versatile software that serves as a comprehensive tool for customer feedback, survey creation, and customer experience management. Standout features include customizable survey templates, real-time analytics, and integration with popular CRM platforms. The user interface of GetFeedback is intuitive and user-friendly, making it easy for users to create surveys, analyze data, and generate reports. The clean design and simple navigation contribute to a seamless user experience, especially for those new to survey software. One of the core functionalities that sets GetFeedback apart from its competitors is its focus on customer experience mapping. The software allows users to track and analyze the entire customer journey, from initial contact to post-purchase feedback. This provides valuable insights into customer behavior and preferences, helping businesses improve customer satisfaction and loyalty. In terms of performance, GetFeedback is known for its speed, efficiency, and reliability. The software can handle large datasets and complex operations without lag or downtime, ensuring a smooth user experience even when dealing with high volumes of feedback data.
Pros & Cons
- +Salesforce-Centric CX: Deep integration for triggering and analyzing customer feedback within Salesforce.
- +Multi-Channel Feedback: Reach customers on web, mobile, SMS, and email.
- +Real-Time Data: Immediate insights and alerts allow faster responses.
- +Ease of Use: Intuitive drag-and-drop builder with templates.
- −Limited Offline Capabilities: Primarily web-based; not ideal for offline environments.
- −Feature Gating: Some core features only available in higher-tier plans.
- −Limited Marketplace: No app marketplace for plugins/extensions.
- −Complex Setup for Non-Salesforce Users: Best suited for Salesforce-integrated environments.
Features
Key features
- Real-Time Feedback Collection
- Capture customer sentiment in real time via email, web, SMS, or app.
- NPS, CSAT, CES Surveys
- Built-in templates and analytics for standard customer experience metrics.
- Multi-Channel Distribution
- Deploy surveys across email, SMS, website, mobile apps, and more.
- Salesforce Integration
- Deep native integration with Salesforce to trigger surveys and analyze CX data.
- Customizable Workflows
- Set up automation for notifications, follow-ups, and reports.
- Analytics Dashboards
- Visualize trends, drill into responses, and export data.
Additional features
- Survey Creation – Build branded, mobile-optimized surveys with a drag-and-drop interface.
- Email, Web, SMS, and In-App Survey Distribution – Send surveys via multiple channels to reach users where they are.
- Customer Journey Mapping – Monitor and analyze customer feedback at key journey touchpoints.
- NPS, CSAT, CES Tracking – Measure Net Promoter Score, Customer Satisfaction, and Customer Effort Score.
- Real-Time Feedback Collection – Capture responses as they are submitted for immediate insights.
- Analytics & Dashboards – Visualize feedback data with customizable dashboards and trend reporting.
- AI-Powered Text Analysis – Use sentiment analysis and text categorization on open-ended responses.
- Customizable Alerts & Triggers – Notify teams when specific feedback is received (e.g., low NPS).
- Multilingual Surveys – Create surveys in multiple languages to serve international audiences.
- Advanced Survey Logic – Use branching and skip logic to personalize survey paths.
- Integrations with CRM and Help Desk Tools – Seamless syncing with Salesforce, Zendesk, Slack, and more.
- Mobile Responsiveness – Surveys are automatically optimized for mobile and tablet formats.
- Role-Based Access Control – Manage user permissions across teams and departments.
- Closed-Loop Feedback Management – Track, resolve, and follow up on customer issues raised in feedback.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About GetFeedback
GetFeedback is a survey software from Momentive that helps organizations gather customer feedback. It includes customizable survey templates, real-time reporting, and integration with CRM systems so businesses can better understand customer needs. GetFeedback supports various survey types, allowing for multi-channel distribution and analysis. Users can create surveys that match their branding while analyzing results in an intuitive dashboard. Key capabilities: customizable survey templates real-time reporting CRM integration multi-channel distribution branding options Best for: businesses that need to collect and analyze customer feedback effectively.
GetFeedback Details
GetFeedback's In-App Market Place
Does GetFeedback have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), CHF (CHF), KRW (₩), SEK (kr), NOK (kr), DKK (kr), HKD (HK$), SGD (S$), MXN (Mex$), NZD (NZ$)
Pros & Cons
- Salesforce-Centric CX: Deep integration for triggering and analyzing customer feedback within Salesforce.
- Multi-Channel Feedback: Reach customers on web, mobile, SMS, and email.
- Real-Time Data: Immediate insights and alerts allow faster responses.
- Ease of Use: Intuitive drag-and-drop builder with templates.
- Limited Offline Capabilities: Primarily web-based; not ideal for offline environments.
- Feature Gating: Some core features only available in higher-tier plans.
- Limited Marketplace: No app marketplace for plugins/extensions.
- Complex Setup for Non-Salesforce Users: Best suited for Salesforce-integrated environments.
GetFeedback's Support Options
Email Address
socialmedia@surveymonkey.comContact
+1 888-684-8821GetFeedback's Alternatives
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