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Gladstone

by Gladstone Health & Leisure · Since 1981
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ActiveAvailable globallyCloud
Quick facts
VendorGladstone Health & Leisure
Year launched1981
StatusActive
LocationGladstone Software Hithercroft Court, Lupton Road Wallingford, Oxfordshire, OX10 9BT UK
Countries servedGlobal
Languages6
Integrations4+
Free tierN/A
Free trialN/A
Contact salesYES

About Gladstone

Gladstone is a cloud leisure management software from Gladstone Health & Leisure that supports leisure centre operations. It provides member tools, a mobile app, and ticketing options so users can manage bookings and memberships efficiently. Gladstone is designed for various sectors, adaptable to the needs of councils, gyms, and universities. The platform facilitates everything from joining and booking to customer engagement through its mobile app. Key capabilities: member tools booking management mobile access ticketing solutions integration support Best for: leisure centres and fitness operators that need comprehensive management of memberships and bookings.

Gladstone Leisure Management software presents itself as a comprehensive solution tailored for the complexities of running modern leisure facilities. It aims to be a one-stop shop for everything from membership administration and online bookings to point-of-sale transactions and insightful data analysis. The software caters to a diverse clientele, including large leisure centers, universities, and smaller independent clubs, primarily across the UK and Ireland. A core philosophy underpinning Gladstone appears to be a member-first approach, recognizing that a significant portion of customer interactions now originate outside the traditional brick-and-mortar center. This is reflected in their emphasis on mobile accessibility and self-service features. The software is designed to streamline operations, allowing staff to focus on member engagement and business development rather than being bogged down by administrative tasks. One of the key strengths of Gladstone lies in its broad range of functionalities. It goes beyond basic membership management to encompass online booking systems, enabling members to reserve classes, courts, or other facilities with ease. The integrated POS system simplifies transactions and facilitates targeted promotions and discounts.

Pros & Cons

Pros
  • Excellent customer support with responsive and knowledgeable staff.
  • Comprehensive reporting functionality (eyeQ) for detailed business analysis.
  • Versatile system managing multiple business streams within a single database.
  • Intuitive user interface that suits both beginners and experienced users.
  • Strong industry integration and forward-thinking development approach.
Cons
  • Some platforms (e.g., Plus2) lacked recent major developments.
  • Slow development cycles for new features and improvements.
  • Requires navigating between multiple systems, making some tasks inefficient.
  • Plug-ins and connected platforms sometimes disrupt seamless operations.
  • High dependency on server capacity and internal IT infrastructure for optimal performance.

Features

Key features

1. Member Experience

Digital-first approach for seamless customer journeys.

2. Streamlined Operations

Automates front desk, document management, and POS discounts.

3. Cloud-Based (Azure)

Secure, scalable, and automatically updated platform.

4. Data & Reporting

Pre-built dashboards with Power BI integration.

5. Mobile Accessibility

Booking, payments, and entry via the Go app with QR codes.

6. Integration Flexibility

Connects with various industry solutions and partners.

Additional features

1. Member Management

Tracks memberships, renewals, and engagement.

2. Booking System

Allows customers to book gym sessions, classes, and facilities.

3. Payment Processing

Integrates with Apple Pay, Android Pay, and direct debit.

4. POS Discounts

Automates discounts and promotions for members.

5. Document Management

Stores and manages customer records digitally.

6. Reporting & Analytics

Six pre-built dashboards with deep insights.

7. Power BI Integration

Expands analytics and data visualization capabilities.

8. Cloud-Based Access

No on-premise servers needed with seamless updates.

9. Front-Desk Automation

Fast check-ins and concierge-style customer service.

10. Mobile App (Gladstone Go)

Enables bookings, payments, and notifications.

11. QR Code Entry

Speeds up access to leisure facilities.

12. Customer Retention Tools

Helps maintain member engagement and satisfaction.

13. Digital Wallet

Stores and processes payments for quick transactions.

14. Course & Class Management

Allows easy scheduling and parent-friendly bookings.

15. Bank Fee Review Service

Helps operators reduce unnecessary transaction fees.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
6
Interface languages
5
Billing currencies

Interface languages

EnglishSpanishFrenchGermanDutchItalian

Billing currencies

🇦🇺AUD🇨🇦CAD🇪🇺EUR🇬🇧GBP🇺🇸USD

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